, TESTBANK FOR MGMT 13th Edition Williams
Important Notes
The file includes the complete test bank, organized chapter by chapter.
A sample of selected pages has been provided for preview.
All available appendices and Excel files (if included in the original resources) are
provided.
We continuously update our files to ensure you receive the latest and most accurate
editions.
New editions are added regularly – stay connected for updates!
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,Name: Class: Date:
Chapter 01 - Management
1. Which of the following is defined as getting work done through others?
a. Orientation
b. Marketing
c. Management
d. Accounting
ANSWER: c
2. When a new employee was hired by a company to head its customer service operations, they were told that their
role involved supervising the work of employees and ensuring that they did their jobs well. The employee’s job is
related to:
a. marketing.
b. recruitment.
c. management.
d. finance.
ANSWER: c
3. At a construction company, an employee’s job responsibilities include monitoring the work carried out by the
company's site engineers. They are also responsible for ensuring that all the engineers are provided with ample
guidance and supervision so that they can perform all the assigned tasks to the best of their ability. In the given
scenario, the employee’s job is related to:
a. accounting.
b. sales.
c. management.
d. production.
ANSWER: c
4. A fruit juice manufacturing company ensures that raw materials are fully utilized. It also makes sure that minimal
waste is produced. The juice extracting and packaging units of the company are designed in such a way that the
quality of its products is maintained with minimal costs. The company is involved in achieving:
a. effectiveness.
b. efficiency.
c. autonomy.
d. power.
ANSWER: b
Copyright Cengage Learning. Powered by Cognero. Page 1
,Name: Class: Date:
Chapter 01 - Management
5. A company was expecting a large shipment of scrap metal a week earlier. Since the shipment did not arrive on time,
the supply manager was forced to place another order for the same quantity of scrap metal from a local
manufacturer. As a result, its car manufacturing process was delayed and expenses increased. In this scenario, the
company is demonstrating a lack of:
a. synergy.
b. effectiveness.
c. automation.
d. efficiency.
ANSWER: d
6. To reduce manual errors, a machinery manufacturing company automated most of its production processes using
computer numeric control (CNC) machines. This reduced the labor cost, wastage of raw materials, and rejection of
finished goods due to quality issues. In the context of management, the automation of production processes at the
company exemplifies:
a. synergy.
b. efficiency.
c. autonomy.
d. contingency.
ANSWER: b
7. Which of the following involves accomplishing tasks that help fulfill organizational objectives?
a. Effectiveness
b. Efficiency
c. Synergy
d. Management
ANSWER: a
8. A fast-food restaurant has installed two additional billing counters to reduce waiting time for its customers. This has
helped the restaurant improve its customer service and satisfaction. This scenario illustrates the restaurant is striving
for:
a. effectiveness.
b. efficiency.
c. synergy.
d. authority.
ANSWER: a
Copyright Cengage Learning. Powered by Cognero. Page 2
,Name: Class: Date:
Chapter 01 - Management
9. A bank was one of the first to open a branch in a rural county. Even after many other banks opened branches there,
it continues to have the biggest market share due to excellent customer service. In the context of management, this
branch illustrates:
a. synergy.
b. efficiency.
c. autonomy.
d. effectiveness.
ANSWER: d
10. Providing a great shopping experience to customers is one of the important objectives of a clothing store. To achieve
this objective, the company has a team of committed customer service professionals, whose job is to ensure that
customers get exactly what they want. This scenario illustrates that the clothing store is trying to achieve:
a. organizational commitment.
b. employee productivity.
c. employee satisfaction.
d. organizational effectiveness.
ANSWER: d
11. In the context of management functions, which of the following is true of planning?
a. It is one of the best ways to improve performance.
b. It is the last function of management.
c. It involves monitoring progress toward goal achievement.
d. It involves hiring and leading workers.
ANSWER: a
12. Which of the following statements about planning is correct?
a. It is the process of monitoring progress toward goal achievement.
b. It involves deciding where decisions will be made.
c. It encourages employees to engage in behaviors directly related to goal accomplishment.
d. It involves inspiring and motivating workers to work hard to achieve organizational goals.
ANSWER: c
13. After a publishing company realized that it was incurring losses, it set new objectives. These objectives were to
increase revenues by at least 5% and reduce net losses by at least 80% by the end of the next fiscal year. In this
scenario, which of the following management functions was most likely involved in setting these goals and
determining a means for the company to meet them?
a. Controlling
b. Organizing
c. Planning
d. Leading
ANSWER: c
Copyright Cengage Learning. Powered by Cognero. Page 3
,Name: Class: Date:
Chapter 01 - Management
14. The sales manager at an e-commerce fashion site sets the annual, monthly, and weekly targets of all the salespeople
in the company. The manager sets these targets in such a way that the salespeople work toward achieving the
organizational goals. In this scenario, which of the following management functions does the manager perform?
a. controlling.
b. organizing.
c. planning.
d. leading.
ANSWER: c
15. In the context of management functions, organizing is about:
a. deciding how things get done.
b. determining organizational goals.
c. motivating workers to work hard.
d. monitoring progress toward goal achievement.
ANSWER: a
16. A business administrator in a school is determining how classes will be scheduled, which rooms will be allocated, and
who will teach each subject in the curriculum. Which of the following management functions is illustrated in this
scenario?
a. Planning
b. Organizing
c. Controlling
d. Leading
ANSWER: b
17. An individual is in charge of the Rotary Club's annual fundraising auction. They determine the site of the event and
decides who will collect donations from local businesses. They also decide who will sell tickets to customers and
who will conduct the auction. Individual is engaged in the management function of:
a. planning
b. controlling
c. leading
d. organizing
ANSWER: d
Copyright Cengage Learning. Powered by Cognero. Page 4
,Name: Class: Date:
Chapter 01 - Management
18. The cofounder of a startup firm, that provides financial services, is responsible for making the standard operating
procedure for the firm's wealth management division and assigning duties to the management trainees recruited for
this division. In the context of management functions, the cofounder’s job responsibilities best illustrate:
a. controlling.
b. organizing.
c. disseminating.
d. leading.
ANSWER: b
19. In the context of Henri Fayol's management functions, which of the following is a difference between planning and
organizing?
a. Planning involves motivating workers to work hard to achieve organizational goals, whereas organizing
involves identifying the means to achieve organizational goals.
b. Planning involves determining organizational goals, whereas organizing involves determining how things get
done.
c. Planning is deciding where decisions will be made, whereas organizing is monitoring progress toward goal
achievement.
d. Planning is inspiring workers to work hard on a daily basis, whereas organizing is taking corrective action
when progress isn't being made.
ANSWER: b
20. The chief executive officer (CEO) of a company believes that it is important for top management to inspire
employees to work toward organizational goals. As a result, they develop an incentive plan to reward high-
performing employees and boost their morale. In the context of management functions, the CEO is engaged in:
a. planning.
b. organizing.
c. leading.
d. controlling.
ANSWER: c
21. An advertising manager of a leading newspaper congratulates every member of the space-selling team who
achieves their daily target. This motivates the team members to work harder and collectively contribute to the
organizational goal of selling space for advertisements. In this scenario, which of the following management
functions is illustrated by the manager?
a. Organizing
b. Planning
c. Leading
d. Controlling
ANSWER: c
Copyright Cengage Learning. Powered by Cognero. Page 5
,Name: Class: Date:
Chapter 01 - Management
22. The operations head, at a Confectionery, showed gratitude to their employees by hosting an Employee Appreciation
Day. In this scenario, which management function did the operations head use to boost the morale of their
employees?
a. Leading
b. Monitoring
c. Organizing
d. Controlling
ANSWER: a
23. The top management at a company realized that there were some technical defects in the company's new
manufacturing plant that was under construction. Technical specialists were sent to the site to correct the issues.
This scenario illustrates the management function of:
a. planning.
b. organizing.
c. controlling.
d. motivating.
ANSWER: c
24. The recruitment manager, at a company, reviews the performance of their team members on a monthly basis. Based
on the results of the monthly reviews, the manager decides to conduct daily reviews to analyze the performance of
members who do not achieve their monthly targets. In the context of management functions, the manager’s action
exemplifies:
a. organizing.
b. planning.
c. leading.
d. controlling.
ANSWER: d
25. A publishing company realized that there was a factual error in the August issue of its business magazine. The
magazine's editor-in-chief immediately released a press statement apologizing for the error. Subsequently, the
company published the actual figures in the magazine’s September issue. Which of the following management
functions was used in this scenario?
a. Controlling
b. Leading
c. Motivating
d. Planning
ANSWER: a
Copyright Cengage Learning. Powered by Cognero. Page 6
,Name: Class: Date:
Chapter 01 - Management
26. Which of the following types of managers are typically responsible for developing employees' commitment to and
ownership of the company's performance?
a. Top managers
b. Middle managers
c. First-line managers
d. Office managers
ANSWER: a
27. Which of the following is a function of a top manager?
a. Facilitating team activities toward accomplishing a goal
b. Creating a positive organizational culture through language and action
c. Coordinating and linking groups, departments, and divisions within a company
d. Managing the performance of entry-level employees
ANSWER: b
28. An individual was hired to work in the finance department of a company. Since that time, all of the company’s
finance strategies have been successful. The individual has created a positive organizational culture at the company,
thereby uplifting the company's values. In this scenario, the individual is most likely a:
a. middle manager.
b. team leader.
c. first-line manager.
d. top manager.
ANSWER: d
29. In the context of the kinds of managers, middle managers:
a. teach entry-level employees how to do their jobs.
b. are responsible for creating a context for change.
c. are responsible for planning and allocating resources.
d. hold positions such as office manager, shift supervisor, or department manager.
ANSWER: c
30. A plant manager of one of the three manufacturing plants of a paper manufacturing company is responsible for
synching the processes of the plant with the standards set at the company's headquarters. The manager sends
weekly updates of raw material requirements to the purchase division at the headquarters. They also connects the
company's human resources department with the employees who work in the plant. In this scenario, the manager is
most likely a:
a. middle manager.
b. team leader.
c. first-line manager.
d. top manager.
ANSWER: a
Copyright Cengage Learning. Powered by Cognero. Page 7
, Name: Class: Date:
Chapter 01 - Management
31. A regional sales manager of a popular fortnightly magazine sets targets for and reviews the performances of the
sales representatives of their region. Changes in marketing strategies mandated by the marketing team at the
magazine's headquarters authorized the manager to be solely responsible to bring about the necessary changes in
their region. In the given scenario, the manager is most likely a:
a. middle manager.
b. team leader.
c. first-line manager.
d. top manager.
ANSWER: a
32. After graduating from one of the highest-ranked business schools in the world, an individual was hired as a divisional
marketing manager at a computer hardware company. The manager’s job profile included planning the marketing
activities for the next fiscal year, allocating funds, and overlooking the performance of marketing representatives. In
the given scenario, the manager was most likely hired as a:
a. middle manager.
b. team leader.
c. first-line manager.
d. top manager.
ANSWER: a
33. An employee supervises the work of factory workers in an automobile manufacturing firm. Most of their time is
spent on quality control, scheduling workers, and training new employees. The employee can be categorized as a:
a. first-line manager.
b. middle manager.
c. top-level manager.
d. plant manager.
ANSWER: a
34. The office manager at a luxury watch manufacturer organizes the office operations and procedures, assigns and
monitors functions of the entry-level employees and the housekeeping staff, controls correspondence in the office,
and overlooks front-office operations at the company. In this scenario, the manager is most likely a:
a. middle manager.
b. team leader.
c. first-line manager.
d. top manager.
ANSWER: c
Copyright Cengage Learning. Powered by Cognero. Page 8
Important Notes
The file includes the complete test bank, organized chapter by chapter.
A sample of selected pages has been provided for preview.
All available appendices and Excel files (if included in the original resources) are
provided.
We continuously update our files to ensure you receive the latest and most accurate
editions.
New editions are added regularly – stay connected for updates!
✅ Why Buy From Us?
📚 Complete & organized chapter-by-chapter – no missing content, no guessing.
⚡ Instant digital delivery – get your file the moment you pay, no waiting.
📅 Always up to date – we track new editions so you always get the latest version.
💬 Friendly support – real humans ready to help, anytime you need us.
🔒 Safe & secure – thousands of satisfied students trust us every semester.
🛡️Our Guarantees
💰 Money-Back Guarantee: Not satisfied? We offer a full refund – no questions asked.
🔄 Wrong File? No Problem: Contact us and we will replace it immediately with the
correct version, free of charge.
⏰ 24/7 Support: We are always here – reach out anytime and expect a fast response.
Contact Email:
,Name: Class: Date:
Chapter 01 - Management
1. Which of the following is defined as getting work done through others?
a. Orientation
b. Marketing
c. Management
d. Accounting
ANSWER: c
2. When a new employee was hired by a company to head its customer service operations, they were told that their
role involved supervising the work of employees and ensuring that they did their jobs well. The employee’s job is
related to:
a. marketing.
b. recruitment.
c. management.
d. finance.
ANSWER: c
3. At a construction company, an employee’s job responsibilities include monitoring the work carried out by the
company's site engineers. They are also responsible for ensuring that all the engineers are provided with ample
guidance and supervision so that they can perform all the assigned tasks to the best of their ability. In the given
scenario, the employee’s job is related to:
a. accounting.
b. sales.
c. management.
d. production.
ANSWER: c
4. A fruit juice manufacturing company ensures that raw materials are fully utilized. It also makes sure that minimal
waste is produced. The juice extracting and packaging units of the company are designed in such a way that the
quality of its products is maintained with minimal costs. The company is involved in achieving:
a. effectiveness.
b. efficiency.
c. autonomy.
d. power.
ANSWER: b
Copyright Cengage Learning. Powered by Cognero. Page 1
,Name: Class: Date:
Chapter 01 - Management
5. A company was expecting a large shipment of scrap metal a week earlier. Since the shipment did not arrive on time,
the supply manager was forced to place another order for the same quantity of scrap metal from a local
manufacturer. As a result, its car manufacturing process was delayed and expenses increased. In this scenario, the
company is demonstrating a lack of:
a. synergy.
b. effectiveness.
c. automation.
d. efficiency.
ANSWER: d
6. To reduce manual errors, a machinery manufacturing company automated most of its production processes using
computer numeric control (CNC) machines. This reduced the labor cost, wastage of raw materials, and rejection of
finished goods due to quality issues. In the context of management, the automation of production processes at the
company exemplifies:
a. synergy.
b. efficiency.
c. autonomy.
d. contingency.
ANSWER: b
7. Which of the following involves accomplishing tasks that help fulfill organizational objectives?
a. Effectiveness
b. Efficiency
c. Synergy
d. Management
ANSWER: a
8. A fast-food restaurant has installed two additional billing counters to reduce waiting time for its customers. This has
helped the restaurant improve its customer service and satisfaction. This scenario illustrates the restaurant is striving
for:
a. effectiveness.
b. efficiency.
c. synergy.
d. authority.
ANSWER: a
Copyright Cengage Learning. Powered by Cognero. Page 2
,Name: Class: Date:
Chapter 01 - Management
9. A bank was one of the first to open a branch in a rural county. Even after many other banks opened branches there,
it continues to have the biggest market share due to excellent customer service. In the context of management, this
branch illustrates:
a. synergy.
b. efficiency.
c. autonomy.
d. effectiveness.
ANSWER: d
10. Providing a great shopping experience to customers is one of the important objectives of a clothing store. To achieve
this objective, the company has a team of committed customer service professionals, whose job is to ensure that
customers get exactly what they want. This scenario illustrates that the clothing store is trying to achieve:
a. organizational commitment.
b. employee productivity.
c. employee satisfaction.
d. organizational effectiveness.
ANSWER: d
11. In the context of management functions, which of the following is true of planning?
a. It is one of the best ways to improve performance.
b. It is the last function of management.
c. It involves monitoring progress toward goal achievement.
d. It involves hiring and leading workers.
ANSWER: a
12. Which of the following statements about planning is correct?
a. It is the process of monitoring progress toward goal achievement.
b. It involves deciding where decisions will be made.
c. It encourages employees to engage in behaviors directly related to goal accomplishment.
d. It involves inspiring and motivating workers to work hard to achieve organizational goals.
ANSWER: c
13. After a publishing company realized that it was incurring losses, it set new objectives. These objectives were to
increase revenues by at least 5% and reduce net losses by at least 80% by the end of the next fiscal year. In this
scenario, which of the following management functions was most likely involved in setting these goals and
determining a means for the company to meet them?
a. Controlling
b. Organizing
c. Planning
d. Leading
ANSWER: c
Copyright Cengage Learning. Powered by Cognero. Page 3
,Name: Class: Date:
Chapter 01 - Management
14. The sales manager at an e-commerce fashion site sets the annual, monthly, and weekly targets of all the salespeople
in the company. The manager sets these targets in such a way that the salespeople work toward achieving the
organizational goals. In this scenario, which of the following management functions does the manager perform?
a. controlling.
b. organizing.
c. planning.
d. leading.
ANSWER: c
15. In the context of management functions, organizing is about:
a. deciding how things get done.
b. determining organizational goals.
c. motivating workers to work hard.
d. monitoring progress toward goal achievement.
ANSWER: a
16. A business administrator in a school is determining how classes will be scheduled, which rooms will be allocated, and
who will teach each subject in the curriculum. Which of the following management functions is illustrated in this
scenario?
a. Planning
b. Organizing
c. Controlling
d. Leading
ANSWER: b
17. An individual is in charge of the Rotary Club's annual fundraising auction. They determine the site of the event and
decides who will collect donations from local businesses. They also decide who will sell tickets to customers and
who will conduct the auction. Individual is engaged in the management function of:
a. planning
b. controlling
c. leading
d. organizing
ANSWER: d
Copyright Cengage Learning. Powered by Cognero. Page 4
,Name: Class: Date:
Chapter 01 - Management
18. The cofounder of a startup firm, that provides financial services, is responsible for making the standard operating
procedure for the firm's wealth management division and assigning duties to the management trainees recruited for
this division. In the context of management functions, the cofounder’s job responsibilities best illustrate:
a. controlling.
b. organizing.
c. disseminating.
d. leading.
ANSWER: b
19. In the context of Henri Fayol's management functions, which of the following is a difference between planning and
organizing?
a. Planning involves motivating workers to work hard to achieve organizational goals, whereas organizing
involves identifying the means to achieve organizational goals.
b. Planning involves determining organizational goals, whereas organizing involves determining how things get
done.
c. Planning is deciding where decisions will be made, whereas organizing is monitoring progress toward goal
achievement.
d. Planning is inspiring workers to work hard on a daily basis, whereas organizing is taking corrective action
when progress isn't being made.
ANSWER: b
20. The chief executive officer (CEO) of a company believes that it is important for top management to inspire
employees to work toward organizational goals. As a result, they develop an incentive plan to reward high-
performing employees and boost their morale. In the context of management functions, the CEO is engaged in:
a. planning.
b. organizing.
c. leading.
d. controlling.
ANSWER: c
21. An advertising manager of a leading newspaper congratulates every member of the space-selling team who
achieves their daily target. This motivates the team members to work harder and collectively contribute to the
organizational goal of selling space for advertisements. In this scenario, which of the following management
functions is illustrated by the manager?
a. Organizing
b. Planning
c. Leading
d. Controlling
ANSWER: c
Copyright Cengage Learning. Powered by Cognero. Page 5
,Name: Class: Date:
Chapter 01 - Management
22. The operations head, at a Confectionery, showed gratitude to their employees by hosting an Employee Appreciation
Day. In this scenario, which management function did the operations head use to boost the morale of their
employees?
a. Leading
b. Monitoring
c. Organizing
d. Controlling
ANSWER: a
23. The top management at a company realized that there were some technical defects in the company's new
manufacturing plant that was under construction. Technical specialists were sent to the site to correct the issues.
This scenario illustrates the management function of:
a. planning.
b. organizing.
c. controlling.
d. motivating.
ANSWER: c
24. The recruitment manager, at a company, reviews the performance of their team members on a monthly basis. Based
on the results of the monthly reviews, the manager decides to conduct daily reviews to analyze the performance of
members who do not achieve their monthly targets. In the context of management functions, the manager’s action
exemplifies:
a. organizing.
b. planning.
c. leading.
d. controlling.
ANSWER: d
25. A publishing company realized that there was a factual error in the August issue of its business magazine. The
magazine's editor-in-chief immediately released a press statement apologizing for the error. Subsequently, the
company published the actual figures in the magazine’s September issue. Which of the following management
functions was used in this scenario?
a. Controlling
b. Leading
c. Motivating
d. Planning
ANSWER: a
Copyright Cengage Learning. Powered by Cognero. Page 6
,Name: Class: Date:
Chapter 01 - Management
26. Which of the following types of managers are typically responsible for developing employees' commitment to and
ownership of the company's performance?
a. Top managers
b. Middle managers
c. First-line managers
d. Office managers
ANSWER: a
27. Which of the following is a function of a top manager?
a. Facilitating team activities toward accomplishing a goal
b. Creating a positive organizational culture through language and action
c. Coordinating and linking groups, departments, and divisions within a company
d. Managing the performance of entry-level employees
ANSWER: b
28. An individual was hired to work in the finance department of a company. Since that time, all of the company’s
finance strategies have been successful. The individual has created a positive organizational culture at the company,
thereby uplifting the company's values. In this scenario, the individual is most likely a:
a. middle manager.
b. team leader.
c. first-line manager.
d. top manager.
ANSWER: d
29. In the context of the kinds of managers, middle managers:
a. teach entry-level employees how to do their jobs.
b. are responsible for creating a context for change.
c. are responsible for planning and allocating resources.
d. hold positions such as office manager, shift supervisor, or department manager.
ANSWER: c
30. A plant manager of one of the three manufacturing plants of a paper manufacturing company is responsible for
synching the processes of the plant with the standards set at the company's headquarters. The manager sends
weekly updates of raw material requirements to the purchase division at the headquarters. They also connects the
company's human resources department with the employees who work in the plant. In this scenario, the manager is
most likely a:
a. middle manager.
b. team leader.
c. first-line manager.
d. top manager.
ANSWER: a
Copyright Cengage Learning. Powered by Cognero. Page 7
, Name: Class: Date:
Chapter 01 - Management
31. A regional sales manager of a popular fortnightly magazine sets targets for and reviews the performances of the
sales representatives of their region. Changes in marketing strategies mandated by the marketing team at the
magazine's headquarters authorized the manager to be solely responsible to bring about the necessary changes in
their region. In the given scenario, the manager is most likely a:
a. middle manager.
b. team leader.
c. first-line manager.
d. top manager.
ANSWER: a
32. After graduating from one of the highest-ranked business schools in the world, an individual was hired as a divisional
marketing manager at a computer hardware company. The manager’s job profile included planning the marketing
activities for the next fiscal year, allocating funds, and overlooking the performance of marketing representatives. In
the given scenario, the manager was most likely hired as a:
a. middle manager.
b. team leader.
c. first-line manager.
d. top manager.
ANSWER: a
33. An employee supervises the work of factory workers in an automobile manufacturing firm. Most of their time is
spent on quality control, scheduling workers, and training new employees. The employee can be categorized as a:
a. first-line manager.
b. middle manager.
c. top-level manager.
d. plant manager.
ANSWER: a
34. The office manager at a luxury watch manufacturer organizes the office operations and procedures, assigns and
monitors functions of the entry-level employees and the housekeeping staff, controls correspondence in the office,
and overlooks front-office operations at the company. In this scenario, the manager is most likely a:
a. middle manager.
b. team leader.
c. first-line manager.
d. top manager.
ANSWER: c
Copyright Cengage Learning. Powered by Cognero. Page 8
