, TESTBANK FOR MIS 12th Edition Bidgoli
Important Notes
The file includes the complete test bank, organized chapter by chapter.
A sample of selected pages has been provided for preview.
All available appendices and Excel files (if included in the original resources) are
provided.
We continuously update our files to ensure you receive the latest and most accurate
editions.
New editions are added regularly – stay connected for updates!
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Contact Email:
,<header>
Assignment Title: Chapter 01 Test Bank
Author: Bidgoli
Print ISBN: 9798214410388
Title: MIS 12
IAC ISBN: 9798214410487
Chapter/Section Name: Information Systems in Business
Chapter/Section Number: 1
Learning Designer Contact: Emily Navarro
Content Creator Name: Chimborazo
Creation Date: 06-25-2025
</header>
<question type="mc">
1. What does the “G” stand for in ChatGPT?
a. Google
b. Generative
c. Graphical
d. Group
ANS: b
Analysis: ChatGPT stands for Chat Generative Pre-trained Transformer. “Generative” refers to
generative artificial intelligence (AI), the term for an artificial intelligence tool that generates text,
images, videos, or other data based on user requests or prompts.
<metadata>
LO: 1.1 Discuss common applications of computers and information systems.
A-head: 1-1 Computers and Information Systems in Daily Life
Bloom's: Remember
</metadata>
<question type="mc">
2. The brief text updates that users of social networking sites can send and receive are called posts.
a. True
b. False
ANS: a
Analysis: On social networking sites, brief text updates are commonly referred to as “posts.” These posts
are displayed on the user’s profile page, where other users in their social network can view them.
<metadata>
LO: 1.1 Discuss common applications of computers and information systems.
A-head: 1-1 Computers and Information Systems in Daily Life
Bloom's: Remember
,</metadata>
<question type="mc">
3. Anyone can upload videos to YouTube, but registration is required to watch videos.
a. True
b. False
ANS: b
Analysis: YouTube is one of the most popular video-sharing sites. Anyone can watch videos on YouTube
without registering, but uploading requires a registered account.
<metadata>
LO: 1.1 Discuss common applications of computers and information systems.
A-head: 1-1 Computers and Information Systems in Daily Life
Bloom's: Understand
</metadata>
<question type="mc">
4. Which of the following websites is a social networking site?
a. Google
b. ChatGPT
c. Zoom
d. Reddit
ANS: d
Analysis: Reddit is a social networking site. Google is a search engine, ChatGPT is an AI chatbot, and
Zoom is a video conferencing tool.
<metadata>
LO: 1.1 Discuss common applications of computers and information systems.
A-head: 1-1 Computers and Information Systems in Daily Life
Bloom's: Remember
</metadata>
<question type="mc">
5. Which of the following smartphone apps would be most useful for helping a small business owner
manage financial operations?
a. QuickBooks
b. OneNote
c. GroupMe
d. iPolis
,ANS: a
Analysis: QuickBooks is account management software that allows users to create and send professional
invoices and estimates to clients. OneNote is for note taking, GroupMe is for group messaging, and iPolis
is a video camera security system.
<metadata>
LO: 1.1 Discuss common applications of computers and information systems.
A-head: 1-1 Computers and Information Systems in Daily Life
Bloom's: Apply
</metadata>
<question type="mc">
6. Which of the following social networking behaviors is most likely to increase your risk of being a
victim of cybercrime?
a. using a 14-character long password that includes uppercase letters, lowercase letters, numbers, and
symbols
b. posting a photo of your family that includes children
c. posting specific information about a vacation, such as destination and dates
d. changing your password frequently
ANS: c
Analysis: Sharing specific travel details online can help cybercriminals plan physical or digital intrusions.
Strong passwords and regular changes reduce risks. A family photo alone is not inherently risky unless
personal identifiers are included.
<metadata>
LO: 1.1 Discuss common applications of computers and information systems.
A-head: 1-1 Computers and Information Systems in Daily Life
Bloom's: Evaluate
</metadata>
<question type="mc">
7. How do information systems differ from information technology?
a. They do not differ at all.
b. Information systems are used to help organizations improve their overall efficiency; information
technologies are not.
c. Information technologies are used to help organizations become more competitive; information
systems are not.
d. Information systems are broader in scope than information technologies.
ANS: d
Analysis: Information systems are broader in scope than information technologies, but the two overlap
in many areas. Both are used to help organizations be more competitive and to improve their overall
efficiency and effectiveness.
,<metadata>
LO: 1.1 Discuss common applications of computers and information systems.
A-head: 1-1 Computers and Information Systems in Daily Life
Bloom's: Analyze
</metadata>
<question type="mc">
8. If marketers want to reach large numbers of consumers who are searching for information about a
brand or related products and services, YouTube is a great option.
a. True
b. False
ANS: a
Analysis: YouTube is a widely used video-sharing platform that businesses use to promote products and
services to targeted audiences. Because YouTube’s videos are very well indexed and organized, users
can easily search for and find videos on specific topics of interest, including those posted by businesses.
<metadata>
LO: 1.1 Discuss common applications of computers and information systems.
A-head: 1-1 Computers and Information Systems in Daily Life
Bloom's: Apply
</metadata>
<question type="mc">
9. Which two types of knowledge do 21st-century knowledge workers require to stay competitive?
a. data collection and processing
b. computer literacy and information literacy
c. business intelligence and data indexing
d. data literacy and business literacy
ANS: b
Analysis: Knowledge workers need both computer literacy, or skill in using computer hardware and tools
including productivity software, and information literacy, or understanding of how to use and evaluate
information, to effectively analyze data and support decision-making.
<metadata>
LO: 1.2 Explain the differences between computer literacy and information literacy.
A-head: 1-2 Computer Literacy and Information Literacy
Bloom's: Remember
</metadata>
<question type="mc">
,10. Which of the following terms refers to understanding the role of information in generating and using
business intelligence?
a. predictive literacy
b. information literacy
c. business literacy
d. computer literacy
ANS: b
Analysis: Information literacy is understanding the role of information in generating and using business
intelligence. It also includes effectively evaluating information quality and recognizing misinformation,
disinformation, or fake news.
<metadata>
LO: 1.2 Explain the differences between computer literacy and information literacy.
A-head: 1-2 Computer Literacy and Information Literacy
Bloom's: Remember
</metadata>
<question type="mc">
11. Computer literacy includes using productivity software and having a basic understanding of
hardware, software, the Internet, and collaboration tools.
a. True
b. False
ANS: a
Analysis: Computer literacy includes using productivity software—such as word processors,
spreadsheets, database management systems, and presentation software—and having a basic
understanding of hardware, software, the Internet, and collaboration tools and technologies.
<metadata>
LO: 1.2 Explain the differences between computer literacy and information literacy.
A-head: 1-2 Computer Literacy and Information Literacy
Bloom's: Remember
</metadata>
<question type="mc">
12. Information literacy includes providing historical, current, and predictive views of business
operations.
a. True
b. False
ANS: b
,Analysis: Providing historical, current, and predictive views of business operations is the role of business
intelligence. Information literacy is about understanding and using information effectively. To generate
and use business intelligence effectively, a person must first gain information literacy.
<metadata>
LO: 1.2 Explain the differences between computer literacy and information literacy.
A-head: 1-2 Computer Literacy and Information Literacy
Bloom's: Understand
</metadata>
<question type="mc">
13. Which of the following skills should you focus on to increase your computer literacy?
a. understanding the role of information in generating business intelligence
b. understanding predictive views of business operations
c. evaluating information quality
d. using productivity software effectively
ANS: d
Analysis: Computer literacy is skill in using productivity software, such as word processors, spreadsheets,
database management systems, and presentation software, as well as having a basic knowledge of
hardware and software, the Internet, and collaboration tools and technologies. Thus, if one wants to
increase their computer literacy, they should focus on learning to effectively use productivity software.
<metadata>
LO: 1.2 Explain the differences between computer literacy and information literacy.
A-head: 1-2 Computer Literacy and Information Literacy
Bloom's: Apply
</metadata>
<question type="mc">
14. If an organization wants to improve its business intelligence (BI), which of the following tasks should
it focus on?
a. using productivity software effectively
b. evaluating information quality
c. understanding predictive views of business operations
d. developing a basic knowledge of collaboration tools and technologies
ANS: c
Analysis: Business intelligence provides historical, current, and predictive views of business operations
and environments. Thus, an organization that wants to increase their BI should focus on understanding
these views.
<metadata>
LO: 1.2 Explain the differences between computer literacy and information literacy.
,A-head: 1-2 Computer Literacy and Information Literacy
Bloom's: Apply
</metadata>
<question type="mc">
15. Business intelligence (BI) gives organizations a competitive edge in the marketplace.
a. True
b. False
ANS: a
Analysis: Business intelligence (BI) provides historical, current, and predictive views of business
operations and environments and gives organizations a competitive advantage in the marketplace.
<metadata>
LO: 1.2 Explain the differences between computer literacy and information literacy.
A-head: 1-2 Computer Literacy and Information Literacy
Bloom's: Understand
</metadata>
<question type="mc">
16. A knowledge worker who wants to be competitive should understand how to use data and
information to gain a competitive advantage.
a. True
b. False
ANS: a
Analysis: Knowledge workers should know many things about data, information, and business
intelligence, including how data and information should be used to gain a competitive advantage. They
must also know how and why data is collected, what types of data should be collected, and how data
can be indexed, updated, and converted into information.
<metadata>
LO: 1.2 Explain the differences between computer literacy and information literacy.
A-head: 1-2 Computer Literacy and Information Literacy
Bloom's: Remember
</metadata>
<question type="mc">
17. What is the primary focus of transaction-processing systems (TPSs)?
a. data collection and processing
b. computer literacy and information literacy
c. business intelligence and data indexing
, d. conversion of data to business intelligence
ANS: a
Analysis: TPSs focus on data collection and processing, and they have provided enormous reductions in
costs. They have been applied to structured tasks that involve data collection and processing, such as
record keeping, simple clerical operations, and inventory management.
<metadata>
LO: 1.3 Define transaction-processing systems.
A-head: 1-3 The Beginning: Transaction Processing Systems
Bloom's: Remember
</metadata>
<question type="mc">
18. Which of the following is a characteristic of the operations handled by transaction-processing
systems (TPSs)?
a. involve small amounts of data
b. repetitive
c. heavy human involvement
d. unstructured
ANS: b
Analysis: TPSs are typically applied to structured tasks such as record keeping, simple clerical operations,
and inventory control. These operations are repetitive, such as printing numerous checks, or involve
enormous volumes of data, such as inventory control in a multinational textile company. When these
systems are automated, human involvement is minimal.
<metadata>
LO: 1.3 Define transaction-processing systems.
A-head: 1-3 The Beginning: Transaction Processing Systems
Bloom's: Remember
</metadata>
<question type="mc">
19. What is the first step in designing a management information system (MIS)?
a. Collect data.
b. Clearly define the system’s objectives.
c. Analyze data.
d. Format information in a way that is useful for decision-making.
ANS: b
Analysis: Clearly defining the system’s objectives is the foundational step in designing an MIS, and
should occur before data collection and analysis. Providing information in a format that is useful for
decision-making is the desired result.
Important Notes
The file includes the complete test bank, organized chapter by chapter.
A sample of selected pages has been provided for preview.
All available appendices and Excel files (if included in the original resources) are
provided.
We continuously update our files to ensure you receive the latest and most accurate
editions.
New editions are added regularly – stay connected for updates!
✅ Why Buy From Us?
📚 Complete & organized chapter-by-chapter – no missing content, no guessing.
⚡ Instant digital delivery – get your file the moment you pay, no waiting.
📅 Always up to date – we track new editions so you always get the latest version.
💬 Friendly support – real humans ready to help, anytime you need us.
🔒 Safe & secure – thousands of satisfied students trust us every semester.
🛡️Our Guarantees
💰 Money-Back Guarantee: Not satisfied? We offer a full refund – no questions asked.
🔄 Wrong File? No Problem: Contact us and we will replace it immediately with the
correct version, free of charge.
⏰ 24/7 Support: We are always here – reach out anytime and expect a fast response.
Contact Email:
,<header>
Assignment Title: Chapter 01 Test Bank
Author: Bidgoli
Print ISBN: 9798214410388
Title: MIS 12
IAC ISBN: 9798214410487
Chapter/Section Name: Information Systems in Business
Chapter/Section Number: 1
Learning Designer Contact: Emily Navarro
Content Creator Name: Chimborazo
Creation Date: 06-25-2025
</header>
<question type="mc">
1. What does the “G” stand for in ChatGPT?
a. Google
b. Generative
c. Graphical
d. Group
ANS: b
Analysis: ChatGPT stands for Chat Generative Pre-trained Transformer. “Generative” refers to
generative artificial intelligence (AI), the term for an artificial intelligence tool that generates text,
images, videos, or other data based on user requests or prompts.
<metadata>
LO: 1.1 Discuss common applications of computers and information systems.
A-head: 1-1 Computers and Information Systems in Daily Life
Bloom's: Remember
</metadata>
<question type="mc">
2. The brief text updates that users of social networking sites can send and receive are called posts.
a. True
b. False
ANS: a
Analysis: On social networking sites, brief text updates are commonly referred to as “posts.” These posts
are displayed on the user’s profile page, where other users in their social network can view them.
<metadata>
LO: 1.1 Discuss common applications of computers and information systems.
A-head: 1-1 Computers and Information Systems in Daily Life
Bloom's: Remember
,</metadata>
<question type="mc">
3. Anyone can upload videos to YouTube, but registration is required to watch videos.
a. True
b. False
ANS: b
Analysis: YouTube is one of the most popular video-sharing sites. Anyone can watch videos on YouTube
without registering, but uploading requires a registered account.
<metadata>
LO: 1.1 Discuss common applications of computers and information systems.
A-head: 1-1 Computers and Information Systems in Daily Life
Bloom's: Understand
</metadata>
<question type="mc">
4. Which of the following websites is a social networking site?
a. Google
b. ChatGPT
c. Zoom
d. Reddit
ANS: d
Analysis: Reddit is a social networking site. Google is a search engine, ChatGPT is an AI chatbot, and
Zoom is a video conferencing tool.
<metadata>
LO: 1.1 Discuss common applications of computers and information systems.
A-head: 1-1 Computers and Information Systems in Daily Life
Bloom's: Remember
</metadata>
<question type="mc">
5. Which of the following smartphone apps would be most useful for helping a small business owner
manage financial operations?
a. QuickBooks
b. OneNote
c. GroupMe
d. iPolis
,ANS: a
Analysis: QuickBooks is account management software that allows users to create and send professional
invoices and estimates to clients. OneNote is for note taking, GroupMe is for group messaging, and iPolis
is a video camera security system.
<metadata>
LO: 1.1 Discuss common applications of computers and information systems.
A-head: 1-1 Computers and Information Systems in Daily Life
Bloom's: Apply
</metadata>
<question type="mc">
6. Which of the following social networking behaviors is most likely to increase your risk of being a
victim of cybercrime?
a. using a 14-character long password that includes uppercase letters, lowercase letters, numbers, and
symbols
b. posting a photo of your family that includes children
c. posting specific information about a vacation, such as destination and dates
d. changing your password frequently
ANS: c
Analysis: Sharing specific travel details online can help cybercriminals plan physical or digital intrusions.
Strong passwords and regular changes reduce risks. A family photo alone is not inherently risky unless
personal identifiers are included.
<metadata>
LO: 1.1 Discuss common applications of computers and information systems.
A-head: 1-1 Computers and Information Systems in Daily Life
Bloom's: Evaluate
</metadata>
<question type="mc">
7. How do information systems differ from information technology?
a. They do not differ at all.
b. Information systems are used to help organizations improve their overall efficiency; information
technologies are not.
c. Information technologies are used to help organizations become more competitive; information
systems are not.
d. Information systems are broader in scope than information technologies.
ANS: d
Analysis: Information systems are broader in scope than information technologies, but the two overlap
in many areas. Both are used to help organizations be more competitive and to improve their overall
efficiency and effectiveness.
,<metadata>
LO: 1.1 Discuss common applications of computers and information systems.
A-head: 1-1 Computers and Information Systems in Daily Life
Bloom's: Analyze
</metadata>
<question type="mc">
8. If marketers want to reach large numbers of consumers who are searching for information about a
brand or related products and services, YouTube is a great option.
a. True
b. False
ANS: a
Analysis: YouTube is a widely used video-sharing platform that businesses use to promote products and
services to targeted audiences. Because YouTube’s videos are very well indexed and organized, users
can easily search for and find videos on specific topics of interest, including those posted by businesses.
<metadata>
LO: 1.1 Discuss common applications of computers and information systems.
A-head: 1-1 Computers and Information Systems in Daily Life
Bloom's: Apply
</metadata>
<question type="mc">
9. Which two types of knowledge do 21st-century knowledge workers require to stay competitive?
a. data collection and processing
b. computer literacy and information literacy
c. business intelligence and data indexing
d. data literacy and business literacy
ANS: b
Analysis: Knowledge workers need both computer literacy, or skill in using computer hardware and tools
including productivity software, and information literacy, or understanding of how to use and evaluate
information, to effectively analyze data and support decision-making.
<metadata>
LO: 1.2 Explain the differences between computer literacy and information literacy.
A-head: 1-2 Computer Literacy and Information Literacy
Bloom's: Remember
</metadata>
<question type="mc">
,10. Which of the following terms refers to understanding the role of information in generating and using
business intelligence?
a. predictive literacy
b. information literacy
c. business literacy
d. computer literacy
ANS: b
Analysis: Information literacy is understanding the role of information in generating and using business
intelligence. It also includes effectively evaluating information quality and recognizing misinformation,
disinformation, or fake news.
<metadata>
LO: 1.2 Explain the differences between computer literacy and information literacy.
A-head: 1-2 Computer Literacy and Information Literacy
Bloom's: Remember
</metadata>
<question type="mc">
11. Computer literacy includes using productivity software and having a basic understanding of
hardware, software, the Internet, and collaboration tools.
a. True
b. False
ANS: a
Analysis: Computer literacy includes using productivity software—such as word processors,
spreadsheets, database management systems, and presentation software—and having a basic
understanding of hardware, software, the Internet, and collaboration tools and technologies.
<metadata>
LO: 1.2 Explain the differences between computer literacy and information literacy.
A-head: 1-2 Computer Literacy and Information Literacy
Bloom's: Remember
</metadata>
<question type="mc">
12. Information literacy includes providing historical, current, and predictive views of business
operations.
a. True
b. False
ANS: b
,Analysis: Providing historical, current, and predictive views of business operations is the role of business
intelligence. Information literacy is about understanding and using information effectively. To generate
and use business intelligence effectively, a person must first gain information literacy.
<metadata>
LO: 1.2 Explain the differences between computer literacy and information literacy.
A-head: 1-2 Computer Literacy and Information Literacy
Bloom's: Understand
</metadata>
<question type="mc">
13. Which of the following skills should you focus on to increase your computer literacy?
a. understanding the role of information in generating business intelligence
b. understanding predictive views of business operations
c. evaluating information quality
d. using productivity software effectively
ANS: d
Analysis: Computer literacy is skill in using productivity software, such as word processors, spreadsheets,
database management systems, and presentation software, as well as having a basic knowledge of
hardware and software, the Internet, and collaboration tools and technologies. Thus, if one wants to
increase their computer literacy, they should focus on learning to effectively use productivity software.
<metadata>
LO: 1.2 Explain the differences between computer literacy and information literacy.
A-head: 1-2 Computer Literacy and Information Literacy
Bloom's: Apply
</metadata>
<question type="mc">
14. If an organization wants to improve its business intelligence (BI), which of the following tasks should
it focus on?
a. using productivity software effectively
b. evaluating information quality
c. understanding predictive views of business operations
d. developing a basic knowledge of collaboration tools and technologies
ANS: c
Analysis: Business intelligence provides historical, current, and predictive views of business operations
and environments. Thus, an organization that wants to increase their BI should focus on understanding
these views.
<metadata>
LO: 1.2 Explain the differences between computer literacy and information literacy.
,A-head: 1-2 Computer Literacy and Information Literacy
Bloom's: Apply
</metadata>
<question type="mc">
15. Business intelligence (BI) gives organizations a competitive edge in the marketplace.
a. True
b. False
ANS: a
Analysis: Business intelligence (BI) provides historical, current, and predictive views of business
operations and environments and gives organizations a competitive advantage in the marketplace.
<metadata>
LO: 1.2 Explain the differences between computer literacy and information literacy.
A-head: 1-2 Computer Literacy and Information Literacy
Bloom's: Understand
</metadata>
<question type="mc">
16. A knowledge worker who wants to be competitive should understand how to use data and
information to gain a competitive advantage.
a. True
b. False
ANS: a
Analysis: Knowledge workers should know many things about data, information, and business
intelligence, including how data and information should be used to gain a competitive advantage. They
must also know how and why data is collected, what types of data should be collected, and how data
can be indexed, updated, and converted into information.
<metadata>
LO: 1.2 Explain the differences between computer literacy and information literacy.
A-head: 1-2 Computer Literacy and Information Literacy
Bloom's: Remember
</metadata>
<question type="mc">
17. What is the primary focus of transaction-processing systems (TPSs)?
a. data collection and processing
b. computer literacy and information literacy
c. business intelligence and data indexing
, d. conversion of data to business intelligence
ANS: a
Analysis: TPSs focus on data collection and processing, and they have provided enormous reductions in
costs. They have been applied to structured tasks that involve data collection and processing, such as
record keeping, simple clerical operations, and inventory management.
<metadata>
LO: 1.3 Define transaction-processing systems.
A-head: 1-3 The Beginning: Transaction Processing Systems
Bloom's: Remember
</metadata>
<question type="mc">
18. Which of the following is a characteristic of the operations handled by transaction-processing
systems (TPSs)?
a. involve small amounts of data
b. repetitive
c. heavy human involvement
d. unstructured
ANS: b
Analysis: TPSs are typically applied to structured tasks such as record keeping, simple clerical operations,
and inventory control. These operations are repetitive, such as printing numerous checks, or involve
enormous volumes of data, such as inventory control in a multinational textile company. When these
systems are automated, human involvement is minimal.
<metadata>
LO: 1.3 Define transaction-processing systems.
A-head: 1-3 The Beginning: Transaction Processing Systems
Bloom's: Remember
</metadata>
<question type="mc">
19. What is the first step in designing a management information system (MIS)?
a. Collect data.
b. Clearly define the system’s objectives.
c. Analyze data.
d. Format information in a way that is useful for decision-making.
ANS: b
Analysis: Clearly defining the system’s objectives is the foundational step in designing an MIS, and
should occur before data collection and analysis. Providing information in a format that is useful for
decision-making is the desired result.
