, TESTBANK FOR Organizational Communication 8th Edition Miller
Important Notes
The file includes the complete test bank, organized chapter by chapter.
A sample of selected pages has been provided for preview.
All available appendices and Excel files (if included in the original resources) are
provided.
We continuously update our files to ensure you receive the latest and most accurate
editions.
New editions are added regularly – stay connected for updates!
✅ Why Buy From Us?
📚 Complete & organized chapter-by-chapter – no missing content, no guessing.
⚡ Instant digital delivery – get your file the moment you pay, no waiting.
📅 Always up to date – we track new editions so you always get the latest version.
💬 Friendly support – real humans ready to help, anytime you need us.
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💰 Money-Back Guarantee: Not satisfied? We offer a full refund – no questions asked.
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,Chapter 01 - The Complexities of Organizational Communication
1. The globalization movement has led to practices such as outsourcing.
a. True
b. False
ANSWER: True
RATIONALE: The globalization movement has led to practices such as outsourcing, in which businesses
move manufacturing and service centers to countries where labor is less expensive but may
also lack important labor protections.
POINTS: 1
REFERENCES: Our Complicated World
QUESTION TYPE: True / False
HAS VARIABLES: False
LEARNING OBJECTIVES: LO 1.1 - Be able to describe how today’s world is complicated by globalization, global
insecurity, climate change, and changing demographics.
KEYWORDS: Bloom’s: Remember
DATE CREATED: 3/15/2024 12:26 AM
DATE MODIFIED: 3/15/2024 7:35 AM
2. Homeland security refers to the organized efforts of civilians to ensure safety and resilience against terrorism and other
dangers.
a. True
b. False
ANSWER: True
RATIONALE: Organizational communication scholars can also consider the role of the individual citizens
as they encounter homeland security, which refers to the organized efforts of governments to
ensure safety and resilience against terrorism and other dangers.
POINTS: 1
REFERENCES: Our Complicated World
QUESTION TYPE: True / False
HAS VARIABLES: False
LEARNING OBJECTIVES: LO 1.1 - Be able to describe how today’s world is complicated by globalization, global
insecurity, climate change, and changing demographics.
KEYWORDS: Bloom’s: Remember
DATE CREATED: 3/15/2024 12:28 AM
DATE MODIFIED: 3/15/2024 7:35 AM
3. Changing demographics have coincided with social movements emphasizing social justice and equity because the
systems in place are already fair and just.
a. True
b. False
ANSWER: False
RATIONALE: Changing demographics have coincided with social movements emphasizing social justice
and equity, underscoring the need to reckon with systemic inequities (Williams et al., 2023)
and the inadequacy of existing organizational approaches to diversity, equity, and inclusion
(Ballard et al., 2020).
Copyright Cengage Learning. Powered by Cognero. Page 1
,Chapter 01 - The Complexities of Organizational Communication
POINTS: 1
REFERENCES: Our Complicated World
QUESTION TYPE: True / False
HAS VARIABLES: False
LEARNING OBJECTIVES: LO 1.1 - Be able to describe how today’s world is complicated by globalization, global
insecurity, climate change, and changing demographics.
KEYWORDS: Bloom’s: Understand
DATE CREATED: 3/15/2024 12:29 AM
DATE MODIFIED: 3/15/2024 7:35 AM
4. It’s easy to understand how globalization is going to work because our world is quite simple.
a. True
b. False
ANSWER: False
RATIONALE: Our new world involves complex interconnections between business, political, and cultural
systems, making it difficult to fully understand the ramifications of both globalization
systems and the proposed means through which globalization can “work” effectively.
POINTS: 1
REFERENCES: Our Complicated World
QUESTION TYPE: True / False
HAS VARIABLES: False
LEARNING OBJECTIVES: LO 1.1 - Be able to describe how today’s world is complicated by globalization, global
insecurity, climate change, and changing demographics.
KEYWORDS: Bloom’s: Understand
DATE CREATED: 3/15/2024 12:29 AM
DATE MODIFIED: 3/15/2024 7:35 AM
5. Globalization can exacerbate problems such as domestic job loss, the exploitation of workers, and environmental
problems.
a. True
b. False
ANSWER: True
RATIONALE: For many, the global economy offers exciting opportunities for entrepreneurs with the
requisite skills. Globalization can also exacerbate problems such as domestic job loss, the
exploitation of workers, and environmental problems.
POINTS: 1
REFERENCES: Our Complicated World
QUESTION TYPE: True / False
HAS VARIABLES: False
LEARNING OBJECTIVES: LO 1.1 - Be able to describe how today’s world is complicated by globalization, global
insecurity, climate change, and changing demographics.
KEYWORDS: Bloom’s: Understand
DATE CREATED: 3/15/2024 12:30 AM
DATE MODIFIED: 3/15/2024 7:35 AM
Copyright Cengage Learning. Powered by Cognero. Page 2
,Chapter 01 - The Complexities of Organizational Communication
6. When we consider organizational structure, the most important aspect is the basic hierarchy.
a. True
b. False
ANSWER: True
RATIONALE: When we think about the idea of “structure,” we need to consider more than basic
hierarchical structure or even more complex team structures. We also need to consider
structures based on collective and communal relationships, structures that eschew hierarchy
in favor of flat organizational forms, and structures that cross boundaries of time and space.
POINTS: 1
REFERENCES: Our Complicated World
QUESTION TYPE: True / False
HAS VARIABLES: False
LEARNING OBJECTIVES: LO 1.3 - Develop and prepare to apply more complex thinking about organizations by
considering a variety of organizational forms and the reality that organizations are often
paradoxical.
KEYWORDS: Bloom’s: Understand
DATE CREATED: 3/15/2024 12:30 AM
DATE MODIFIED: 3/15/2024 7:35 AM
7. The role of organizational communication in climate change and global warming is limited.
a. True
b. False
ANSWER: False
RATIONALE: Climate change has intensified heatwaves and made wildfires more common and more
dangerous. The vast majority of scientists now agree that recent changes in our climate—
caused by the phenomenon known as global warming—can be attributed to the activities of
organizations.
POINTS: 1
REFERENCES: Our Complicated World
QUESTION TYPE: True / False
HAS VARIABLES: False
LEARNING OBJECTIVES: LO 1.2 - Understand how the concept of “requisite variety” and the increasing complexity of
organizing make it essential to learn multiple approaches to the study and practice of
organizational communication.
KEYWORDS: Bloom’s: Understand
DATE CREATED: 3/15/2024 12:30 AM
DATE MODIFIED: 3/15/2024 7:35 AM
8. Organizational goals are only important if they are about the “bottom line.”
a. True
b. False
ANSWER: False
RATIONALE: When we think about the concept of “goals,” we need to move far beyond the economic
Copyright Cengage Learning. Powered by Cognero. Page 3
,Chapter 01 - The Complexities of Organizational Communication
goals that are often assumed in discussions of the “bottom line.”
POINTS: 1
REFERENCES: Our Complicated World
QUESTION TYPE: True / False
HAS VARIABLES: False
LEARNING OBJECTIVES: LO 1.3 - Develop and prepare to apply more complex thinking about organizations by
considering a variety of organizational forms and the reality that organizations are often
paradoxical.
KEYWORDS: Bloom’s: Understand
DATE CREATED: 3/15/2024 12:31 AM
DATE MODIFIED: 3/15/2024 7:35 AM
9. Successful organizations and groups need to be as “complicated” as the problems that confront them.
a. True
b. False
ANSWER: True
RATIONALE: Weick has a lot to say about how we organize and make sense of organizing through ongoing
interaction. At this point, though, it is helpful to consider one concept that Weick
emphasizes: requisite variety. This concept suggests that successful organizations and groups
need to be as “complicated” as the problems that confront them.
POINTS: 1
REFERENCES: Our Complicated World
QUESTION TYPE: True / False
HAS VARIABLES: False
LEARNING OBJECTIVES: LO 1.2 - Understand how the concept of “requisite variety” and the increasing complexity of
organizing make it essential to learn multiple approaches to the study and practice of
organizational communication.
KEYWORDS: Bloom’s: Understand
DATE CREATED: 3/15/2024 12:31 AM
DATE MODIFIED: 3/15/2024 7:35 AM
10. The rhetorical model of communication views communication as the practical art of discourse.
a. True
b. False
ANSWER: True
RATIONALE: The rhetorical model of communication views communication as the practical art of
discourse considering the communication strategies of organizational leaders during times of
crisis.
POINTS: 1
REFERENCES: Our Complicated World
QUESTION TYPE: True / False
HAS VARIABLES: False
LEARNING OBJECTIVES: LO 1.5 - Identify the seven conceptualizations of communication and how these
conceptualizations can change our thinking about organizational communication.
Copyright Cengage Learning. Powered by Cognero. Page 4
,Chapter 01 - The Complexities of Organizational Communication
KEYWORDS: Bloom’s: Remember
DATE CREATED: 3/15/2024 12:31 AM
DATE MODIFIED: 3/15/2024 7:35 AM
11. Which approach to communication is characterized by investigating communication in the workplace by finding
optimal ways to set up a communication network system for employees who telecommute?
a. Psychological
b. Elliptical
c. Phenomenological
d. Cybernetic
ANSWER: d
RATIONALE: Cybernetic approach to communication is characterized by investigating communication in
the workplace by finding optimal ways to set up a communication network system for
employees who telecommute.
POINTS: 1
REFERENCES: Our Complicated World
QUESTION TYPE: Multiple Choice
HAS VARIABLES: False
LEARNING OBJECTIVES: LO 1.5 - Identify the seven conceptualizations of communication and how these
conceptualizations can change our thinking about organizational communication.
KEYWORDS: Bloom’s: Remember
DATE CREATED: 3/15/2024 12:32 AM
DATE MODIFIED: 3/15/2024 7:35 AM
12. Alex is the new manager of Burger Barn. During his first meeting with his employees, he emphasized his many years
of experience as a manager of fast-food restaurants to assure the employees he knows what he is doing in a time of
change. Which term could be used to characterize his communication approach?
a. Rhetorical
b. Phenomenological
c. Sociocultural
d. Cybernetic
ANSWER: a
RATIONALE: The rhetorical model of communication views communication as the practical art of
discourse considering the communication strategies of organizational leaders during times of
crisis.
POINTS: 1
REFERENCES: Our Complicated World
QUESTION TYPE: Multiple Choice
HAS VARIABLES: False
LEARNING OBJECTIVES: LO 1.5 - Identify the seven conceptualizations of communication and how these
conceptualizations can change our thinking about organizational communication.
KEYWORDS: Bloom’s: Apply
DATE CREATED: 3/15/2024 12:33 AM
DATE MODIFIED: 3/15/2024 7:35 AM
Copyright Cengage Learning. Powered by Cognero. Page 5
,Chapter 01 - The Complexities of Organizational Communication
13. Which model, according to Robert Craig, views communication as a "process that produces and reproduces shared
meaning"?
a. Transmission model
b. Constitutive model
c. S-M-C-R model
d. Linear model
ANSWER: b
RATIONALE: In a constitutive model, communication is conceptualized as a “process that produces and
reproduces shared meaning” (Craig, 1999, p. 125).
POINTS: 1
REFERENCES: Our Complicated World
QUESTION TYPE: Multiple Choice
HAS VARIABLES: False
LEARNING OBJECTIVES: LO 1.5 - Identify the seven conceptualizations of communication and how these
conceptualizations can change our thinking about organizational communication.
KEYWORDS: Bloom’s: Remember
DATE CREATED: 3/15/2024 12:33 AM
DATE MODIFIED: 3/15/2024 7:35 AM
14. Which of the following business practices associated with globalization involves businesses moving manufacturing
and service centers to countries where labor is cost-effective?
a. Relocation
b. Restructuring
c. Economizing
d. Outsourcing
ANSWER: d
RATIONALE: The globalization movement has led to practices such as outsourcing, in which businesses
move manufacturing and service centers to countries where labor is less expensive but may
also lack important labor protections.
POINTS: 1
REFERENCES: Our Complicated World
QUESTION TYPE: Multiple Choice
HAS VARIABLES: False
LEARNING OBJECTIVES: LO 1.1 - Be able to describe how today’s world is complicated by globalization, global
insecurity, climate change, and changing demographics.
KEYWORDS: Bloom’s: Remember
DATE CREATED: 3/15/2024 12:34 AM
DATE MODIFIED: 3/15/2024 7:35 AM
15. What is one of the key purposes of categorizing populations into generational cohorts?
a. To emphasize differences in age
b. To create divisions and conflicts
c. To understand shared cultural experiences
d. To establish strict boundaries between generations
Copyright Cengage Learning. Powered by Cognero. Page 6
,Chapter 01 - The Complexities of Organizational Communication
ANSWER: c
RATIONALE: Scholars often divide populations into generational cohorts that indicate similarities in birth year and
associated similarities in experience, although these generational boundaries can be difficult to nail dow
(King et al., 2019). Generational groupings help us understand the implications of shared cultural expe
such as the Cold War, the civil rights movement, the rise of the information age, the COVID-19 pande
and changing ideas about work.
POINTS: 1
REFERENCES: Our Complicated World
QUESTION TYPE: Multiple Choice
HAS VARIABLES: False
LEARNING OBJECTIVES: LO 1.1 - Be able to describe how today’s world is complicated by globalization, global insecurity, clim
change, and changing demographics.
KEYWORDS: Bloom’s: Understand
DATE CREATED: 3/15/2024 12:35 AM
DATE MODIFIED: 3/15/2024 7:35 AM
16. What concept does Karl Weick emphasize to address the complexities in organizational communication?
a. Organizational growth
b. Decision-making
c. Requisite variety
d. Customer service
ANSWER: c
RATIONALE: Weick has a lot to say about how we organize and make sense of organizing through ongoing
interaction. At this point, though, it is helpful to consider one concept that Weick
emphasizes: requisite variety. This concept suggests that successful organizations and groups
need to be as “complicated” as the problems that confront them.
POINTS: 1
REFERENCES: Our Complicated World
QUESTION TYPE: Multiple Choice
HAS VARIABLES: False
LEARNING OBJECTIVES: LO 1.2 - Understand how the concept of “requisite variety” and the increasing complexity of
organizing make it essential to learn multiple approaches to the study and practice of
organizational communication.
KEYWORDS: Bloom’s: Remember
DATE CREATED: 3/15/2024 12:36 AM
DATE MODIFIED: 3/15/2024 7:35 AM
17. Josh is a nurse at a hospital in Ames, Iowa. He is working on a patient who appears to be suffering from flu-like
symptoms from a bacterial infection. Yolanda is a scientist for the Centers for Disease Control. She has been studying
bacteria samples that were found in Ames which appear to be traces of a biological terrorist weapon that creates the flu-
like symptoms Josh has been observing in his patient. Which of the following terms best explains the difficulty Yolanda
and Josh face when trying to exchange helpful information through the work of the Department of Homeland Security?
a. Personality differences
b. Organizational communication
c. Financial crisis
Copyright Cengage Learning. Powered by Cognero. Page 7
, Chapter 01 - The Complexities of Organizational Communication
d. Inadequate research
ANSWER: b
RATIONALE: Organizational communication scholars can respond to these complexities of terrorism by asking critic
questions regarding the development of communication systems for border security, tracking of possib
terrorist activities, and the capabilities of first-response organizations—police departments, fire departm
hospitals, military—to act quickly and appropriately in case of terrorist threats or attacks. Organization
communication scholars can also consider the role of the individual citizens as they encounter homelan
security, which refers to the organized efforts of governments to ensure safety and resilience against te
and other dangers.
POINTS: 1
REFERENCES: Our Complicated World
QUESTION TYPE: Multiple Choice
HAS VARIABLES: False
LEARNING OBJECTIVES: LO 1.3 - Develop and prepare to apply more complex thinking about organizations by considering a va
of organizational forms and the reality that organizations are often paradoxical.
KEYWORDS: Bloom’s: Apply
DATE CREATED: 3/15/2024 12:37 AM
DATE MODIFIED: 3/15/2024 7:35 AM
18. What was a limitation of early communication models like the S-M-C-R model?
a. Lack of a feedback loop
b. Complexity in message transmission
c. Inability to use multiple channels
d. Excessive focus on cultural aspects
ANSWER: a
RATIONALE: Even when a “feedback loop” is added to S_M_C_R model (e.g., responses to the email), it
still fails to encompass the varying ways we need to think about communication.
Communication is not just about sending simple messages to one or more receivers.
Communication is also about the intricate networks through which computers link us to
others.
POINTS: 1
REFERENCES: Our Complicated World
QUESTION TYPE: Multiple Choice
HAS VARIABLES: False
LEARNING OBJECTIVES: LO 1.4 - Understand the distinction between a “transmission model” of communication and a
constitutive model” of communication.
KEYWORDS: Bloom’s: Understand
DATE CREATED: 3/15/2024 12:38 AM
DATE MODIFIED: 3/15/2024 7:35 AM
19. Organizational communication scholars can address issues related to global warming by:
a. finding ways for organizations to avoid changing their practices.
b. getting organizations to focus on the social responsibility of going green rather than its potential for
profitability.
c. helping local, state, national, and international agencies coordinate their activities to cope with the human
Copyright Cengage Learning. Powered by Cognero. Page 8
Important Notes
The file includes the complete test bank, organized chapter by chapter.
A sample of selected pages has been provided for preview.
All available appendices and Excel files (if included in the original resources) are
provided.
We continuously update our files to ensure you receive the latest and most accurate
editions.
New editions are added regularly – stay connected for updates!
✅ Why Buy From Us?
📚 Complete & organized chapter-by-chapter – no missing content, no guessing.
⚡ Instant digital delivery – get your file the moment you pay, no waiting.
📅 Always up to date – we track new editions so you always get the latest version.
💬 Friendly support – real humans ready to help, anytime you need us.
🔒 Safe & secure – thousands of satisfied students trust us every semester.
🛡️Our Guarantees
💰 Money-Back Guarantee: Not satisfied? We offer a full refund – no questions asked.
🔄 Wrong File? No Problem: Contact us and we will replace it immediately with the
correct version, free of charge.
⏰ 24/7 Support: We are always here – reach out anytime and expect a fast response.
Contact Email:
,Chapter 01 - The Complexities of Organizational Communication
1. The globalization movement has led to practices such as outsourcing.
a. True
b. False
ANSWER: True
RATIONALE: The globalization movement has led to practices such as outsourcing, in which businesses
move manufacturing and service centers to countries where labor is less expensive but may
also lack important labor protections.
POINTS: 1
REFERENCES: Our Complicated World
QUESTION TYPE: True / False
HAS VARIABLES: False
LEARNING OBJECTIVES: LO 1.1 - Be able to describe how today’s world is complicated by globalization, global
insecurity, climate change, and changing demographics.
KEYWORDS: Bloom’s: Remember
DATE CREATED: 3/15/2024 12:26 AM
DATE MODIFIED: 3/15/2024 7:35 AM
2. Homeland security refers to the organized efforts of civilians to ensure safety and resilience against terrorism and other
dangers.
a. True
b. False
ANSWER: True
RATIONALE: Organizational communication scholars can also consider the role of the individual citizens
as they encounter homeland security, which refers to the organized efforts of governments to
ensure safety and resilience against terrorism and other dangers.
POINTS: 1
REFERENCES: Our Complicated World
QUESTION TYPE: True / False
HAS VARIABLES: False
LEARNING OBJECTIVES: LO 1.1 - Be able to describe how today’s world is complicated by globalization, global
insecurity, climate change, and changing demographics.
KEYWORDS: Bloom’s: Remember
DATE CREATED: 3/15/2024 12:28 AM
DATE MODIFIED: 3/15/2024 7:35 AM
3. Changing demographics have coincided with social movements emphasizing social justice and equity because the
systems in place are already fair and just.
a. True
b. False
ANSWER: False
RATIONALE: Changing demographics have coincided with social movements emphasizing social justice
and equity, underscoring the need to reckon with systemic inequities (Williams et al., 2023)
and the inadequacy of existing organizational approaches to diversity, equity, and inclusion
(Ballard et al., 2020).
Copyright Cengage Learning. Powered by Cognero. Page 1
,Chapter 01 - The Complexities of Organizational Communication
POINTS: 1
REFERENCES: Our Complicated World
QUESTION TYPE: True / False
HAS VARIABLES: False
LEARNING OBJECTIVES: LO 1.1 - Be able to describe how today’s world is complicated by globalization, global
insecurity, climate change, and changing demographics.
KEYWORDS: Bloom’s: Understand
DATE CREATED: 3/15/2024 12:29 AM
DATE MODIFIED: 3/15/2024 7:35 AM
4. It’s easy to understand how globalization is going to work because our world is quite simple.
a. True
b. False
ANSWER: False
RATIONALE: Our new world involves complex interconnections between business, political, and cultural
systems, making it difficult to fully understand the ramifications of both globalization
systems and the proposed means through which globalization can “work” effectively.
POINTS: 1
REFERENCES: Our Complicated World
QUESTION TYPE: True / False
HAS VARIABLES: False
LEARNING OBJECTIVES: LO 1.1 - Be able to describe how today’s world is complicated by globalization, global
insecurity, climate change, and changing demographics.
KEYWORDS: Bloom’s: Understand
DATE CREATED: 3/15/2024 12:29 AM
DATE MODIFIED: 3/15/2024 7:35 AM
5. Globalization can exacerbate problems such as domestic job loss, the exploitation of workers, and environmental
problems.
a. True
b. False
ANSWER: True
RATIONALE: For many, the global economy offers exciting opportunities for entrepreneurs with the
requisite skills. Globalization can also exacerbate problems such as domestic job loss, the
exploitation of workers, and environmental problems.
POINTS: 1
REFERENCES: Our Complicated World
QUESTION TYPE: True / False
HAS VARIABLES: False
LEARNING OBJECTIVES: LO 1.1 - Be able to describe how today’s world is complicated by globalization, global
insecurity, climate change, and changing demographics.
KEYWORDS: Bloom’s: Understand
DATE CREATED: 3/15/2024 12:30 AM
DATE MODIFIED: 3/15/2024 7:35 AM
Copyright Cengage Learning. Powered by Cognero. Page 2
,Chapter 01 - The Complexities of Organizational Communication
6. When we consider organizational structure, the most important aspect is the basic hierarchy.
a. True
b. False
ANSWER: True
RATIONALE: When we think about the idea of “structure,” we need to consider more than basic
hierarchical structure or even more complex team structures. We also need to consider
structures based on collective and communal relationships, structures that eschew hierarchy
in favor of flat organizational forms, and structures that cross boundaries of time and space.
POINTS: 1
REFERENCES: Our Complicated World
QUESTION TYPE: True / False
HAS VARIABLES: False
LEARNING OBJECTIVES: LO 1.3 - Develop and prepare to apply more complex thinking about organizations by
considering a variety of organizational forms and the reality that organizations are often
paradoxical.
KEYWORDS: Bloom’s: Understand
DATE CREATED: 3/15/2024 12:30 AM
DATE MODIFIED: 3/15/2024 7:35 AM
7. The role of organizational communication in climate change and global warming is limited.
a. True
b. False
ANSWER: False
RATIONALE: Climate change has intensified heatwaves and made wildfires more common and more
dangerous. The vast majority of scientists now agree that recent changes in our climate—
caused by the phenomenon known as global warming—can be attributed to the activities of
organizations.
POINTS: 1
REFERENCES: Our Complicated World
QUESTION TYPE: True / False
HAS VARIABLES: False
LEARNING OBJECTIVES: LO 1.2 - Understand how the concept of “requisite variety” and the increasing complexity of
organizing make it essential to learn multiple approaches to the study and practice of
organizational communication.
KEYWORDS: Bloom’s: Understand
DATE CREATED: 3/15/2024 12:30 AM
DATE MODIFIED: 3/15/2024 7:35 AM
8. Organizational goals are only important if they are about the “bottom line.”
a. True
b. False
ANSWER: False
RATIONALE: When we think about the concept of “goals,” we need to move far beyond the economic
Copyright Cengage Learning. Powered by Cognero. Page 3
,Chapter 01 - The Complexities of Organizational Communication
goals that are often assumed in discussions of the “bottom line.”
POINTS: 1
REFERENCES: Our Complicated World
QUESTION TYPE: True / False
HAS VARIABLES: False
LEARNING OBJECTIVES: LO 1.3 - Develop and prepare to apply more complex thinking about organizations by
considering a variety of organizational forms and the reality that organizations are often
paradoxical.
KEYWORDS: Bloom’s: Understand
DATE CREATED: 3/15/2024 12:31 AM
DATE MODIFIED: 3/15/2024 7:35 AM
9. Successful organizations and groups need to be as “complicated” as the problems that confront them.
a. True
b. False
ANSWER: True
RATIONALE: Weick has a lot to say about how we organize and make sense of organizing through ongoing
interaction. At this point, though, it is helpful to consider one concept that Weick
emphasizes: requisite variety. This concept suggests that successful organizations and groups
need to be as “complicated” as the problems that confront them.
POINTS: 1
REFERENCES: Our Complicated World
QUESTION TYPE: True / False
HAS VARIABLES: False
LEARNING OBJECTIVES: LO 1.2 - Understand how the concept of “requisite variety” and the increasing complexity of
organizing make it essential to learn multiple approaches to the study and practice of
organizational communication.
KEYWORDS: Bloom’s: Understand
DATE CREATED: 3/15/2024 12:31 AM
DATE MODIFIED: 3/15/2024 7:35 AM
10. The rhetorical model of communication views communication as the practical art of discourse.
a. True
b. False
ANSWER: True
RATIONALE: The rhetorical model of communication views communication as the practical art of
discourse considering the communication strategies of organizational leaders during times of
crisis.
POINTS: 1
REFERENCES: Our Complicated World
QUESTION TYPE: True / False
HAS VARIABLES: False
LEARNING OBJECTIVES: LO 1.5 - Identify the seven conceptualizations of communication and how these
conceptualizations can change our thinking about organizational communication.
Copyright Cengage Learning. Powered by Cognero. Page 4
,Chapter 01 - The Complexities of Organizational Communication
KEYWORDS: Bloom’s: Remember
DATE CREATED: 3/15/2024 12:31 AM
DATE MODIFIED: 3/15/2024 7:35 AM
11. Which approach to communication is characterized by investigating communication in the workplace by finding
optimal ways to set up a communication network system for employees who telecommute?
a. Psychological
b. Elliptical
c. Phenomenological
d. Cybernetic
ANSWER: d
RATIONALE: Cybernetic approach to communication is characterized by investigating communication in
the workplace by finding optimal ways to set up a communication network system for
employees who telecommute.
POINTS: 1
REFERENCES: Our Complicated World
QUESTION TYPE: Multiple Choice
HAS VARIABLES: False
LEARNING OBJECTIVES: LO 1.5 - Identify the seven conceptualizations of communication and how these
conceptualizations can change our thinking about organizational communication.
KEYWORDS: Bloom’s: Remember
DATE CREATED: 3/15/2024 12:32 AM
DATE MODIFIED: 3/15/2024 7:35 AM
12. Alex is the new manager of Burger Barn. During his first meeting with his employees, he emphasized his many years
of experience as a manager of fast-food restaurants to assure the employees he knows what he is doing in a time of
change. Which term could be used to characterize his communication approach?
a. Rhetorical
b. Phenomenological
c. Sociocultural
d. Cybernetic
ANSWER: a
RATIONALE: The rhetorical model of communication views communication as the practical art of
discourse considering the communication strategies of organizational leaders during times of
crisis.
POINTS: 1
REFERENCES: Our Complicated World
QUESTION TYPE: Multiple Choice
HAS VARIABLES: False
LEARNING OBJECTIVES: LO 1.5 - Identify the seven conceptualizations of communication and how these
conceptualizations can change our thinking about organizational communication.
KEYWORDS: Bloom’s: Apply
DATE CREATED: 3/15/2024 12:33 AM
DATE MODIFIED: 3/15/2024 7:35 AM
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,Chapter 01 - The Complexities of Organizational Communication
13. Which model, according to Robert Craig, views communication as a "process that produces and reproduces shared
meaning"?
a. Transmission model
b. Constitutive model
c. S-M-C-R model
d. Linear model
ANSWER: b
RATIONALE: In a constitutive model, communication is conceptualized as a “process that produces and
reproduces shared meaning” (Craig, 1999, p. 125).
POINTS: 1
REFERENCES: Our Complicated World
QUESTION TYPE: Multiple Choice
HAS VARIABLES: False
LEARNING OBJECTIVES: LO 1.5 - Identify the seven conceptualizations of communication and how these
conceptualizations can change our thinking about organizational communication.
KEYWORDS: Bloom’s: Remember
DATE CREATED: 3/15/2024 12:33 AM
DATE MODIFIED: 3/15/2024 7:35 AM
14. Which of the following business practices associated with globalization involves businesses moving manufacturing
and service centers to countries where labor is cost-effective?
a. Relocation
b. Restructuring
c. Economizing
d. Outsourcing
ANSWER: d
RATIONALE: The globalization movement has led to practices such as outsourcing, in which businesses
move manufacturing and service centers to countries where labor is less expensive but may
also lack important labor protections.
POINTS: 1
REFERENCES: Our Complicated World
QUESTION TYPE: Multiple Choice
HAS VARIABLES: False
LEARNING OBJECTIVES: LO 1.1 - Be able to describe how today’s world is complicated by globalization, global
insecurity, climate change, and changing demographics.
KEYWORDS: Bloom’s: Remember
DATE CREATED: 3/15/2024 12:34 AM
DATE MODIFIED: 3/15/2024 7:35 AM
15. What is one of the key purposes of categorizing populations into generational cohorts?
a. To emphasize differences in age
b. To create divisions and conflicts
c. To understand shared cultural experiences
d. To establish strict boundaries between generations
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,Chapter 01 - The Complexities of Organizational Communication
ANSWER: c
RATIONALE: Scholars often divide populations into generational cohorts that indicate similarities in birth year and
associated similarities in experience, although these generational boundaries can be difficult to nail dow
(King et al., 2019). Generational groupings help us understand the implications of shared cultural expe
such as the Cold War, the civil rights movement, the rise of the information age, the COVID-19 pande
and changing ideas about work.
POINTS: 1
REFERENCES: Our Complicated World
QUESTION TYPE: Multiple Choice
HAS VARIABLES: False
LEARNING OBJECTIVES: LO 1.1 - Be able to describe how today’s world is complicated by globalization, global insecurity, clim
change, and changing demographics.
KEYWORDS: Bloom’s: Understand
DATE CREATED: 3/15/2024 12:35 AM
DATE MODIFIED: 3/15/2024 7:35 AM
16. What concept does Karl Weick emphasize to address the complexities in organizational communication?
a. Organizational growth
b. Decision-making
c. Requisite variety
d. Customer service
ANSWER: c
RATIONALE: Weick has a lot to say about how we organize and make sense of organizing through ongoing
interaction. At this point, though, it is helpful to consider one concept that Weick
emphasizes: requisite variety. This concept suggests that successful organizations and groups
need to be as “complicated” as the problems that confront them.
POINTS: 1
REFERENCES: Our Complicated World
QUESTION TYPE: Multiple Choice
HAS VARIABLES: False
LEARNING OBJECTIVES: LO 1.2 - Understand how the concept of “requisite variety” and the increasing complexity of
organizing make it essential to learn multiple approaches to the study and practice of
organizational communication.
KEYWORDS: Bloom’s: Remember
DATE CREATED: 3/15/2024 12:36 AM
DATE MODIFIED: 3/15/2024 7:35 AM
17. Josh is a nurse at a hospital in Ames, Iowa. He is working on a patient who appears to be suffering from flu-like
symptoms from a bacterial infection. Yolanda is a scientist for the Centers for Disease Control. She has been studying
bacteria samples that were found in Ames which appear to be traces of a biological terrorist weapon that creates the flu-
like symptoms Josh has been observing in his patient. Which of the following terms best explains the difficulty Yolanda
and Josh face when trying to exchange helpful information through the work of the Department of Homeland Security?
a. Personality differences
b. Organizational communication
c. Financial crisis
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, Chapter 01 - The Complexities of Organizational Communication
d. Inadequate research
ANSWER: b
RATIONALE: Organizational communication scholars can respond to these complexities of terrorism by asking critic
questions regarding the development of communication systems for border security, tracking of possib
terrorist activities, and the capabilities of first-response organizations—police departments, fire departm
hospitals, military—to act quickly and appropriately in case of terrorist threats or attacks. Organization
communication scholars can also consider the role of the individual citizens as they encounter homelan
security, which refers to the organized efforts of governments to ensure safety and resilience against te
and other dangers.
POINTS: 1
REFERENCES: Our Complicated World
QUESTION TYPE: Multiple Choice
HAS VARIABLES: False
LEARNING OBJECTIVES: LO 1.3 - Develop and prepare to apply more complex thinking about organizations by considering a va
of organizational forms and the reality that organizations are often paradoxical.
KEYWORDS: Bloom’s: Apply
DATE CREATED: 3/15/2024 12:37 AM
DATE MODIFIED: 3/15/2024 7:35 AM
18. What was a limitation of early communication models like the S-M-C-R model?
a. Lack of a feedback loop
b. Complexity in message transmission
c. Inability to use multiple channels
d. Excessive focus on cultural aspects
ANSWER: a
RATIONALE: Even when a “feedback loop” is added to S_M_C_R model (e.g., responses to the email), it
still fails to encompass the varying ways we need to think about communication.
Communication is not just about sending simple messages to one or more receivers.
Communication is also about the intricate networks through which computers link us to
others.
POINTS: 1
REFERENCES: Our Complicated World
QUESTION TYPE: Multiple Choice
HAS VARIABLES: False
LEARNING OBJECTIVES: LO 1.4 - Understand the distinction between a “transmission model” of communication and a
constitutive model” of communication.
KEYWORDS: Bloom’s: Understand
DATE CREATED: 3/15/2024 12:38 AM
DATE MODIFIED: 3/15/2024 7:35 AM
19. Organizational communication scholars can address issues related to global warming by:
a. finding ways for organizations to avoid changing their practices.
b. getting organizations to focus on the social responsibility of going green rather than its potential for
profitability.
c. helping local, state, national, and international agencies coordinate their activities to cope with the human
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