C215 WGU Operations Mgmt- Post
Exam Test Questions And Answers
|Updated 2026/2027
Steps to Develop an Aggregate Plan - ANSWER -Step 1 Identify the type of
aggregate plan
Step 2
Based on the aggregate plan, determine the aggregate production rate.
Step 3
Calculate the size of the workforce.
Step 4
Test the aggregate plan.
Step 5
Evaluate the plan's performance
Psychological criteria - ANSWER -a subjective definition that focuses on the
judgmental evaluation of what constitutes product or service quality
support services - ANSWER -how the quality of a product or service is judged
Value for price paid - ANSWER -a definition of quality that consumers often use
for product or service usefulness
Conformance to specifications - ANSWER -measures how well the product or
service meets the targets and tolerances determined by its designers
Fitness for use - ANSWER -focuses on how well the product performs its
intended function or use
continuous improvement - ANSWER -A philosophy of never-ending
improvement.
, benchmarking - ANSWER -Studying the business practices of other companies
for purposes of comparison.
plan-do-study-act (PDSA) cycle - ANSWER -describes the activities a company
needs to perform in order to incorporate continuous improvement in its operation
external customers - ANSWER -those that purchase the company's goods and
services
internal customers - ANSWER -employees of the organization who receive goods
or services from others in the company
quality circle - ANSWER -A team of volunteer production employees and their
supervisors who meet regularly to solve quality problems.
fishbone diagrams - ANSWER -cause and effect diagrams
cause and effect diagrams - ANSWER -A chart that identifies potential causes of
particular quality problems.
flowchart - ANSWER -a schematic diagram of the sequence of steps involved in
an operation or process. It provides a visual tool that is easy to use and understand
checkists - ANSWER -a list of common defects and the number of observed
occurrences of these defects
control chart - ANSWER -used to evaluate whether a process is operating within
expectations relative to some measured value such as weight, width, or volume
scatter diagram - ANSWER -graphs that show how two variables are related to
one another.
What diagram? as production speed increases, so does the number of defects. -
ANSWER -Scatter diagram
Exam Test Questions And Answers
|Updated 2026/2027
Steps to Develop an Aggregate Plan - ANSWER -Step 1 Identify the type of
aggregate plan
Step 2
Based on the aggregate plan, determine the aggregate production rate.
Step 3
Calculate the size of the workforce.
Step 4
Test the aggregate plan.
Step 5
Evaluate the plan's performance
Psychological criteria - ANSWER -a subjective definition that focuses on the
judgmental evaluation of what constitutes product or service quality
support services - ANSWER -how the quality of a product or service is judged
Value for price paid - ANSWER -a definition of quality that consumers often use
for product or service usefulness
Conformance to specifications - ANSWER -measures how well the product or
service meets the targets and tolerances determined by its designers
Fitness for use - ANSWER -focuses on how well the product performs its
intended function or use
continuous improvement - ANSWER -A philosophy of never-ending
improvement.
, benchmarking - ANSWER -Studying the business practices of other companies
for purposes of comparison.
plan-do-study-act (PDSA) cycle - ANSWER -describes the activities a company
needs to perform in order to incorporate continuous improvement in its operation
external customers - ANSWER -those that purchase the company's goods and
services
internal customers - ANSWER -employees of the organization who receive goods
or services from others in the company
quality circle - ANSWER -A team of volunteer production employees and their
supervisors who meet regularly to solve quality problems.
fishbone diagrams - ANSWER -cause and effect diagrams
cause and effect diagrams - ANSWER -A chart that identifies potential causes of
particular quality problems.
flowchart - ANSWER -a schematic diagram of the sequence of steps involved in
an operation or process. It provides a visual tool that is easy to use and understand
checkists - ANSWER -a list of common defects and the number of observed
occurrences of these defects
control chart - ANSWER -used to evaluate whether a process is operating within
expectations relative to some measured value such as weight, width, or volume
scatter diagram - ANSWER -graphs that show how two variables are related to
one another.
What diagram? as production speed increases, so does the number of defects. -
ANSWER -Scatter diagram
