MO221 Midterm Exam Study Guide Questions and
Answers [2026/2027] Updated Version |
Verified Questions & Detailed Rationales
(GUARANTEED PASS)
What are the assessments that can help build emotional intelligence? -
VERIFIED ANSWER - DANVA, Big Five Personality Inventory, Global
Motivation Scale, TKI Conflict Handling Styles
What is the Johari Window and its significance? - VERIFIED ANSWER - A
tool developed by Luft and Ingham that maps interpersonal
communication and self-awareness across four quadrants based on self-
knowledge and others' perceptions. There are four areas, the open area,
blind area, hidden area, and unknown area. The goal is to utilize feedback
and disclosure to increase the open area.
What is the Johari Window designed to improve? - VERIFIED ANSWER -
Communication, personal development, relationships, team development,
team dynamics
,What is implicit bias? - VERIFIED ANSWER - The attitude or internalized
stereotypes that unconsciously affect our perceptions, actions, and
decisions
What is emotional suppression? - VERIFIED ANSWER - Blocking or ignoring
emotional responses, which can be helpful in the short term (like in a
crisis), but can be harmful in the long term
What is cognitive reappraisal? What is an example of it? - VERIFIED
ANSWER - Reframing negative thoughts to be more positive and has a
positive outcome for stress
Example: You get a bad grade on an MO221 exam and instead of thinking
about how the grade will effect your GPA, think about how you can learn
and become a better test-taker in the future.
What is the DANVA test? - VERIFIED ANSWER - DANVA = Diagnostic Analysis
of Nonverbal Accuracy
DANVA tells us that expressing and reading emotions are related, women
tend to be more skilled than men at reading emotions, most skills improve
,with age, personality affects skill, skills affect relationship success, family
environment affects skill
What is "The Name-Pronunciation Effect"? - VERIFIED ANSWER - Coined by
Laham, Koval, and Alter in 2011: people with names that are easier to
pronounce are judged more positively than those with difficult-to-
pronounce names
What is the Big Five/HEXACO Test? What are the categories and what do
high scores in them mean? - VERIFIED ANSWER - Honesty/humility:
sincere, fair, modest, principled
Emotionality: anxious, insecure, self-conscious
Extraversion: outgoing, talkative, energetic
Agreeableness: trusting, helpful, good-natured
Conscientiousness: organized, dependable, thorough
Openness to Experience: imaginative, creative, curious
Give an example of high vs. low honesty-humility. - VERIFIED ANSWER -
High: tend to follow rules, uninterested in status symbols, unwilling to
manipulate others for gain, consider themselves ordinary
, Low: inclined to break rules/manipulate others for personal gain,
motivated by money/social status, feel self-important
Give an example of high vs. low emotionality. - VERIFIED ANSWER - High:
experiences emotional reactions and anxiety in stressful situations, tend
to experience negative emotions more frequently
Low: not easily upset in stressful situations, tends to be relaxed/not
anxious
Give an example of high vs. low extraversion. - VERIFIED ANSWER - High:
more outgoing, friendly, social active, energetic, expressive, don't mind
being center of attention, make friends easily
Low: more likely to be solitary or reserved, seek environments
characterized by lower levels of external stimulation
Give an example of high vs. low agreeableness. - VERIFIED ANSWER - High:
More trusting, helpful, good-natured, tolerant, selfless, flexible
Low: Less cooperative, more intolerant, suspicious, self-focused
Answers [2026/2027] Updated Version |
Verified Questions & Detailed Rationales
(GUARANTEED PASS)
What are the assessments that can help build emotional intelligence? -
VERIFIED ANSWER - DANVA, Big Five Personality Inventory, Global
Motivation Scale, TKI Conflict Handling Styles
What is the Johari Window and its significance? - VERIFIED ANSWER - A
tool developed by Luft and Ingham that maps interpersonal
communication and self-awareness across four quadrants based on self-
knowledge and others' perceptions. There are four areas, the open area,
blind area, hidden area, and unknown area. The goal is to utilize feedback
and disclosure to increase the open area.
What is the Johari Window designed to improve? - VERIFIED ANSWER -
Communication, personal development, relationships, team development,
team dynamics
,What is implicit bias? - VERIFIED ANSWER - The attitude or internalized
stereotypes that unconsciously affect our perceptions, actions, and
decisions
What is emotional suppression? - VERIFIED ANSWER - Blocking or ignoring
emotional responses, which can be helpful in the short term (like in a
crisis), but can be harmful in the long term
What is cognitive reappraisal? What is an example of it? - VERIFIED
ANSWER - Reframing negative thoughts to be more positive and has a
positive outcome for stress
Example: You get a bad grade on an MO221 exam and instead of thinking
about how the grade will effect your GPA, think about how you can learn
and become a better test-taker in the future.
What is the DANVA test? - VERIFIED ANSWER - DANVA = Diagnostic Analysis
of Nonverbal Accuracy
DANVA tells us that expressing and reading emotions are related, women
tend to be more skilled than men at reading emotions, most skills improve
,with age, personality affects skill, skills affect relationship success, family
environment affects skill
What is "The Name-Pronunciation Effect"? - VERIFIED ANSWER - Coined by
Laham, Koval, and Alter in 2011: people with names that are easier to
pronounce are judged more positively than those with difficult-to-
pronounce names
What is the Big Five/HEXACO Test? What are the categories and what do
high scores in them mean? - VERIFIED ANSWER - Honesty/humility:
sincere, fair, modest, principled
Emotionality: anxious, insecure, self-conscious
Extraversion: outgoing, talkative, energetic
Agreeableness: trusting, helpful, good-natured
Conscientiousness: organized, dependable, thorough
Openness to Experience: imaginative, creative, curious
Give an example of high vs. low honesty-humility. - VERIFIED ANSWER -
High: tend to follow rules, uninterested in status symbols, unwilling to
manipulate others for gain, consider themselves ordinary
, Low: inclined to break rules/manipulate others for personal gain,
motivated by money/social status, feel self-important
Give an example of high vs. low emotionality. - VERIFIED ANSWER - High:
experiences emotional reactions and anxiety in stressful situations, tend
to experience negative emotions more frequently
Low: not easily upset in stressful situations, tends to be relaxed/not
anxious
Give an example of high vs. low extraversion. - VERIFIED ANSWER - High:
more outgoing, friendly, social active, energetic, expressive, don't mind
being center of attention, make friends easily
Low: more likely to be solitary or reserved, seek environments
characterized by lower levels of external stimulation
Give an example of high vs. low agreeableness. - VERIFIED ANSWER - High:
More trusting, helpful, good-natured, tolerant, selfless, flexible
Low: Less cooperative, more intolerant, suspicious, self-focused
