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Examiner/Administrator: New York State Department of Financial Services
(DFS)
CANDIDATE INFORMATION
Name: _______________________________________
Candidate ID: _________________________________
Date: _______________________________________
Examination Centre: ___________________________
Instructions to Candidates
You are required to complete this licensing examination designed to assess
your competency in insurance adjusting practices within New York State. The
test consists of approximately 150 multiple-choice questions covering
statutory requirements, policy interpretation, claims handling, ethics, and
investigation procedures. You will have 2.5 to 3 hours to complete the full
examination. Carefully read each question and select the best possible
answer. Only one answer is correct for each question. All responses should be
based on New York insurance laws and standard industry practices.
Core Competency Areas
• New York Insurance Law and Regulations
• Claims Investigation and Documentation
• Property and Casualty Policy Provisions
• Liability and Negligence Principles
• Ethics and Professional Conduct
• Settlement Practices and Fraud Prevention
, This simulated examination is an original educational resource designed to
reflect the structure and rigor of the official New York Adjuster Licensing
Examination. It is not affiliated with or endorsed by any official testing
authority.
This examination evaluates a candidate’s ability to interpret policy language,
apply legal standards, and make sound claims decisions in accordance with
New York State regulations and industry best practices. Candidates are
expected to demonstrate analytical reasoning, ethical judgment, and technical
knowledge required for professional adjusters.
Q1. An adjuster receives a claim involving fire damage to a commercial
property where the insured failed to install a required sprinkler system as
stipulated in the policy endorsement. How should the adjuster proceed under
New York law?
A. Automatically deny the claim
B. Pay the claim in full regardless of endorsement
C. Evaluate whether the breach materially increased risk
D. Refer the claim directly to court
Correct Answer: C. Evaluate whether the breach materially increased
risk
Explanation: 🟡 Under New York law, a policy breach must materially increase
the risk of loss to justify denial. The adjuster must assess causation between the
absence of sprinklers and the fire damage. A is incorrect because denial is not
automatic. B ignores policy conditions. D is premature and unnecessary.
,Q2. During an investigation, an adjuster suspects arson by the insured. What is
the most appropriate next step?
A. Deny the claim immediately
B. Notify law enforcement and continue investigation
C. Pay partial claim
D. Close the file
Correct Answer: B. Notify law enforcement and continue investigation
Explanation: 🟡 Suspected fraud requires proper reporting and continued
investigation. Immediate denial (A) lacks sufficient proof. Partial payment (C)
is inappropriate without resolution. Closing the file (D) neglects duty.
Q3. A liability claim involves contributory negligence by the claimant. How
does New York’s comparative negligence rule apply?
A. Claimant receives nothing
B. Claimant receives full damages
C. Damages reduced by claimant’s percentage of fault
D. Insurer pays only legal fees
Correct Answer: C. Damages reduced by claimant’s percentage of fault
Explanation: 🟡 New York follows pure comparative negligence. Recovery is
reduced proportionally. A reflects contributory negligence (not NY). B ignores
shared fault. D is irrelevant.
Q4. What is the primary purpose of a reservation of rights letter?
A. Deny coverage immediately
B. Inform insured of potential coverage issues
, C. Settle the claim
D. Assign liability
Correct Answer: B. Inform insured of potential coverage issues
Explanation: 🟡 It protects insurer rights while investigating. A is incorrect—no
denial yet. C and D are unrelated.
Q5. An adjuster must respond to a claimant within what timeframe under NY
claims practice regulations?
A. 5 business days
B. 10 business days
C. 15 business days
D. 30 business days
Correct Answer: C. 15 business days
Explanation: 🟡 New York requires prompt acknowledgment within 15 working
days. A and B are too short; D exceeds legal limit.
Q6. When handling a first-party property claim, what is the adjuster’s primary
duty?
A. Minimize payout
B. Protect insurer interests only
C. Conduct fair and impartial investigation
D. Deny questionable claims