Operations Management Exam #1
Study online at https://quizlet.com/_13yldh
1. Organizations Marketing
Have 3 Basic Operations
Functions Finance
2. What is Opera- The part of a business organization that is responsible for producing goods or
tions? services
Influences all of the rest of the organization
The actual doing part of the business process
3. What is Oper- The management of systems or processes that create goods and/or provide
ations Manage- services
ment?
4. Operations Man- Companies' ability to compete
agement affects:
5. Why study OM? Every aspect of business affects or is affected by operations
There is a significant amount of interaction and collaboration amongst the func-
tional areas
6. The Operations The creation of goods and services through the transformation of inputs into
Function outputs
, Operations Management Exam #1
Study online at https://quizlet.com/_13yldh
7. Feedback measurements taken at various points in the transformation process
8. Control The comparison of feedback against previously established standards to deter-
mine if corrective action is needed.
9. Value Added value/price of output - cost of input
10. Processes (Man- Operations & Supply Chains vs Sales and marketing
aging to Meet
Demand) Supply eDemand is wastefully costly
Supply < Demand causes Opportunity Loss/Customer Dissatisfaction
Supply = Demand is Ideal
11. Processes (Varia- Variations can be disruptive to operations and processes.
tion)
They may result in additional costs, delays and shortages, poor quality, and
inefficient work systems.
12. Manufacturing goods-oriented (tangible things)
physical items that include raw materials, parts, subassemblies, and final prod-
ucts.
Automobile
Computer
Oven
Shampoo
13. Service act-oriented
, Operations Management Exam #1
Study online at https://quizlet.com/_13yldh
activities that provide some combination of time, location, form or psychological
value.
Air travel
Education
Haircut
Legal counsel
14. Goods-service Products are typically neither purely service- or purely goods-based.
Continuum
15. Products Pack- combinations of goods and services
age
16. Key Differences
17. Scope of Oper- The operations function includes many interrelated activities such as:
ations Manage- Forecasting (we won't cover, but important)
ment Capacity planning
Facilities and layout
Scheduling
Managing inventories
Assuring quality
Motivating employees
Deciding where to locate facilities
And more . . .
18. Role of the Oper- The Operations Function consists of all activities directly related to producing
ations Manager goods or providing services.
Study online at https://quizlet.com/_13yldh
1. Organizations Marketing
Have 3 Basic Operations
Functions Finance
2. What is Opera- The part of a business organization that is responsible for producing goods or
tions? services
Influences all of the rest of the organization
The actual doing part of the business process
3. What is Oper- The management of systems or processes that create goods and/or provide
ations Manage- services
ment?
4. Operations Man- Companies' ability to compete
agement affects:
5. Why study OM? Every aspect of business affects or is affected by operations
There is a significant amount of interaction and collaboration amongst the func-
tional areas
6. The Operations The creation of goods and services through the transformation of inputs into
Function outputs
, Operations Management Exam #1
Study online at https://quizlet.com/_13yldh
7. Feedback measurements taken at various points in the transformation process
8. Control The comparison of feedback against previously established standards to deter-
mine if corrective action is needed.
9. Value Added value/price of output - cost of input
10. Processes (Man- Operations & Supply Chains vs Sales and marketing
aging to Meet
Demand) Supply eDemand is wastefully costly
Supply < Demand causes Opportunity Loss/Customer Dissatisfaction
Supply = Demand is Ideal
11. Processes (Varia- Variations can be disruptive to operations and processes.
tion)
They may result in additional costs, delays and shortages, poor quality, and
inefficient work systems.
12. Manufacturing goods-oriented (tangible things)
physical items that include raw materials, parts, subassemblies, and final prod-
ucts.
Automobile
Computer
Oven
Shampoo
13. Service act-oriented
, Operations Management Exam #1
Study online at https://quizlet.com/_13yldh
activities that provide some combination of time, location, form or psychological
value.
Air travel
Education
Haircut
Legal counsel
14. Goods-service Products are typically neither purely service- or purely goods-based.
Continuum
15. Products Pack- combinations of goods and services
age
16. Key Differences
17. Scope of Oper- The operations function includes many interrelated activities such as:
ations Manage- Forecasting (we won't cover, but important)
ment Capacity planning
Facilities and layout
Scheduling
Managing inventories
Assuring quality
Motivating employees
Deciding where to locate facilities
And more . . .
18. Role of the Oper- The Operations Function consists of all activities directly related to producing
ations Manager goods or providing services.
