, Chapter 1. The Exceptional Manager: What You Do, How
b b b b b b b b
b You Do It b b
TRUE/FALSE - Write 'T' if the statement is true and 'F' if the statement is false.
b b b b b b b b b b b b b b b
1) At times, to be efficient in management means NOT using resources in the most cost-
b b b b b b b b b b b b b b
effective way.
b b
⊚ true
⊚ false
2) Organizations can gain a competitive advantage simply by matching their competition in
b b b b b b b b b b b
terms of cutting costs and responsiveness to employees.
b b b b b b b b
⊚ true
⊚ false
3) Innovation in business is defined as seeking ways to deliver less costly goods but in
b b b b b b b b b b b b b b
similar ways, maintaining employee morale.
b b b b b
⊚ true
⊚ false
4) Telecommuting has been found to enhance employee satisfaction and performance.
b b b b b b b b b
⊚ true
⊚ false
,5) Jorge is developing a new employee schedule for his landscaping business due to the
b b b b b b b b b b b b b
increase in customer calls during the summer. While doing this, Jorge is involved in organizing.
b b b b b b b b b b b b b b b
⊚ true
⊚ false
6) Amber, a district manager for a large restaurant chain, is comparing the goals of her
b b b b b b b b b b b b b b
restaurants with recent sales. She knows that two restaurants are underperforming, so she plans
b b b b b b b b b b b b b b
on meeting with those managers to discuss corrective action; this process is the controlling
b b b b b b b b b b b b b b
managerial function.
b b
⊚ true
⊚ false
7) Tia works for a line of high-end fashion clothing stores. In her role, she makes strategic
b b b b b b b b b b b b b b b
long-term decisions about her company’s overall direction, and she creates the overall corporate
b b b b b b b b b b b b b
goals, policies, and strategies. In light of these tasks, Tia must be a middle manager.
b b b b b b b b b b b b b b b
⊚ true
⊚ false
8) Leonardo is a district manager who oversees several store managers in a national chain of
b b b b b b b b b b b b b b
retailers. Leonardo reports directly to the vice president of stores and marketing, a member of top
b b b b b b b b b b b b b b b b
management. Leonardo is a middle manager.
b b b b b b
, ⊚ true
⊚ false
9) Mintzberg concluded that managers play three broad types of roles: interpersonal,
b b b b b b b b b b
analytical, and critical.
b b b
⊚ true
⊚ false
10) It’s your responsibility to manage your career, but others can also make it happen.
b b b b b b b b b b b b b
⊚ true
⊚ false
MULTIPLE CHOICE - Choose the one alternative that best completes the statement or
b b b b b b b b b b b b
answers the question.
b b b
11) Which one of the following is one way to think about management?
b b b b b b b b b b b
A) efficiency in motion b b
B) the science of helping people
b b b b
C) the science of accomplishing things
b b b b
D) the art of getting things done through people
b b b b b b b
E) the science of synergy
b b b
b b b b b b b b
b You Do It b b
TRUE/FALSE - Write 'T' if the statement is true and 'F' if the statement is false.
b b b b b b b b b b b b b b b
1) At times, to be efficient in management means NOT using resources in the most cost-
b b b b b b b b b b b b b b
effective way.
b b
⊚ true
⊚ false
2) Organizations can gain a competitive advantage simply by matching their competition in
b b b b b b b b b b b
terms of cutting costs and responsiveness to employees.
b b b b b b b b
⊚ true
⊚ false
3) Innovation in business is defined as seeking ways to deliver less costly goods but in
b b b b b b b b b b b b b b
similar ways, maintaining employee morale.
b b b b b
⊚ true
⊚ false
4) Telecommuting has been found to enhance employee satisfaction and performance.
b b b b b b b b b
⊚ true
⊚ false
,5) Jorge is developing a new employee schedule for his landscaping business due to the
b b b b b b b b b b b b b
increase in customer calls during the summer. While doing this, Jorge is involved in organizing.
b b b b b b b b b b b b b b b
⊚ true
⊚ false
6) Amber, a district manager for a large restaurant chain, is comparing the goals of her
b b b b b b b b b b b b b b
restaurants with recent sales. She knows that two restaurants are underperforming, so she plans
b b b b b b b b b b b b b b
on meeting with those managers to discuss corrective action; this process is the controlling
b b b b b b b b b b b b b b
managerial function.
b b
⊚ true
⊚ false
7) Tia works for a line of high-end fashion clothing stores. In her role, she makes strategic
b b b b b b b b b b b b b b b
long-term decisions about her company’s overall direction, and she creates the overall corporate
b b b b b b b b b b b b b
goals, policies, and strategies. In light of these tasks, Tia must be a middle manager.
b b b b b b b b b b b b b b b
⊚ true
⊚ false
8) Leonardo is a district manager who oversees several store managers in a national chain of
b b b b b b b b b b b b b b
retailers. Leonardo reports directly to the vice president of stores and marketing, a member of top
b b b b b b b b b b b b b b b b
management. Leonardo is a middle manager.
b b b b b b
, ⊚ true
⊚ false
9) Mintzberg concluded that managers play three broad types of roles: interpersonal,
b b b b b b b b b b
analytical, and critical.
b b b
⊚ true
⊚ false
10) It’s your responsibility to manage your career, but others can also make it happen.
b b b b b b b b b b b b b
⊚ true
⊚ false
MULTIPLE CHOICE - Choose the one alternative that best completes the statement or
b b b b b b b b b b b b
answers the question.
b b b
11) Which one of the following is one way to think about management?
b b b b b b b b b b b
A) efficiency in motion b b
B) the science of helping people
b b b b
C) the science of accomplishing things
b b b b
D) the art of getting things done through people
b b b b b b b
E) the science of synergy
b b b
