HCQM EXAM 2026 FINAL PAPER
PRESENTING FULLY SOLVED CONTENT
◉Deming's Seven Deadly Diseases that interfere with achievement
of continuous improvement.. Answer: 1. Lack of constancy of
purpose. 2. Emphasis on short term profits. 3. Evaluation of
performance, merit rating or annual review. 4. Mobility of
management - job hopping. 5. Management by use of "visible
figures" with no consideration of unknowns or unknowables. 6.
Excessive medical costs. 7. Excessive liability costs.
◉Deming believed this had more impact on quality than the
individuals operating within this.. Answer: The system.
◉Major proponent of statistical quality control.. Answer: W.
Edwards Deming
◉Deming's two reasons for undesirable performance.. Answer:
Special Cause and Common Cause
◉Special Cause. Answer: Results from an unpredicted action on a
system. "Blips" on a control chart characterize these special causes
to a system.
,◉Common Cause. Answer: Account for the majority of variations in
outcomes from a system - day-to-day variations within a system.
◉Helps keep the quality process focused on actual opportunities
rather than apparent opportunities for improvement.. Answer:
Statistical analysis
◉Selecting the proper statistical tool is key to allowing an
organization to do this.. Answer: Meaningfully interpret data.
◉Special cause and common cause can be differentiated using this
statistical tool.. Answer: Control charts.
◉Run charts. Answer: Line graphs
◉Statistical Control Charts. Answer: Run charts (line graphs) upon
which upper and lower standard deviation lines are drawn. Used to
differentiate special cause events from common cause events as
those with a special cause origin will usually occur outside the upper
and lower standard deviations lines.
◉Zigzagging occurring within the standard deviation lines on a
control chart indicates this.. Answer: Common cause.
, ◉Deming recommends manipulating these systems to have the
greatest impact on quality.. Answer: The systems used to produce
the product.
◉Manipulating systems used to produce the product will have this
effect on the distance between the standard deviation lines.. Answer:
They will narrow.
◉The narrower the standard deviation lines, the process will
become more. Answer: Reliable, homogeneous, and reproducible.
◉These consume the most resources to correct, but have the least
impact on improving the system.. Answer: Special causes.
◉Addressing these will have the most impact on patient outcomes..
Answer: Common causes.
◉Joseph Juran. Answer: Introduced the concept of Total Quality
Control.
◉Total Quality Control theory is based on the trilogy of. Answer:
Quality planning, quality control, and quality improvement.
PRESENTING FULLY SOLVED CONTENT
◉Deming's Seven Deadly Diseases that interfere with achievement
of continuous improvement.. Answer: 1. Lack of constancy of
purpose. 2. Emphasis on short term profits. 3. Evaluation of
performance, merit rating or annual review. 4. Mobility of
management - job hopping. 5. Management by use of "visible
figures" with no consideration of unknowns or unknowables. 6.
Excessive medical costs. 7. Excessive liability costs.
◉Deming believed this had more impact on quality than the
individuals operating within this.. Answer: The system.
◉Major proponent of statistical quality control.. Answer: W.
Edwards Deming
◉Deming's two reasons for undesirable performance.. Answer:
Special Cause and Common Cause
◉Special Cause. Answer: Results from an unpredicted action on a
system. "Blips" on a control chart characterize these special causes
to a system.
,◉Common Cause. Answer: Account for the majority of variations in
outcomes from a system - day-to-day variations within a system.
◉Helps keep the quality process focused on actual opportunities
rather than apparent opportunities for improvement.. Answer:
Statistical analysis
◉Selecting the proper statistical tool is key to allowing an
organization to do this.. Answer: Meaningfully interpret data.
◉Special cause and common cause can be differentiated using this
statistical tool.. Answer: Control charts.
◉Run charts. Answer: Line graphs
◉Statistical Control Charts. Answer: Run charts (line graphs) upon
which upper and lower standard deviation lines are drawn. Used to
differentiate special cause events from common cause events as
those with a special cause origin will usually occur outside the upper
and lower standard deviations lines.
◉Zigzagging occurring within the standard deviation lines on a
control chart indicates this.. Answer: Common cause.
, ◉Deming recommends manipulating these systems to have the
greatest impact on quality.. Answer: The systems used to produce
the product.
◉Manipulating systems used to produce the product will have this
effect on the distance between the standard deviation lines.. Answer:
They will narrow.
◉The narrower the standard deviation lines, the process will
become more. Answer: Reliable, homogeneous, and reproducible.
◉These consume the most resources to correct, but have the least
impact on improving the system.. Answer: Special causes.
◉Addressing these will have the most impact on patient outcomes..
Answer: Common causes.
◉Joseph Juran. Answer: Introduced the concept of Total Quality
Control.
◉Total Quality Control theory is based on the trilogy of. Answer:
Quality planning, quality control, and quality improvement.
