COMPILATION WITH CORRECT
SOLUTIONS
◉Abraham Flexner. Answer: Quality should be measured.
◉E.A. Codman, MD. Answer: Boston surgeon from the early 1900's
was a public health pioneer studying hospital outcomes to
determine how they could be improved.
◉Founded by E.A. Codman. Answer: American College of Surgeons
and its Hospital Standardization Program
◉The American College of Surgeons eventually became this
organization. Answer: The Joint Commission
◉E.A. Codman Award. Answer: Given out by the Joint Commission
for the use of outcomes measures to advance the quality and safety
of patient care.
,◉In 1918 the American College of Surgeons began to address the
fact that patients did not feel comfortable with this concept..
Answer: The operation was a success but the patient died.
◉John Williamson, MD. Answer: Recipient of the EA Codman Award
in 2000 and is a leader in the field of health care outcomes research
and its implementation.
◉Outcomes Measures. Answer: Help identify (prioritize) areas for
which measuring and analyzing the process are likely to lead to
improved outcomes.
◉When outcomes do not meet expectations it is appropriate to do
this.. Answer: Measure the process producing the outcomes to
improve possibly substandard performance.
◉Avendis Donabedian, MD. Answer: Brought modern quality
assurance techniques to modern medicine by emphasizing structure,
process, and outcome.
◉Walter Shewhart. Answer: American physicist, engineer, and
statistician working in quality control. Developed the Shewhart
cycle.
, ◉Renamed the Shewhart Cycle the PDCA Cycle.. Answer: W.
Edwards Deming, MD
◉Shewhart Cycle consists of the following four phases.. Answer:
Plan, Do, Check, Act
◉PDCA approach is heavily emphasized in medicine because it
embodies the principles of this method.. Answer: Scientific method.
◉W. Edwards Deming. Answer: Introduced statistical processes to
the industrial quality process because he recognized the importance
of having accurate and meaningful information.
◉Deming's 14 Points for Management. Answer: 1. Create
consistency of purpose toward improvement of product and service,
with the aim to become competitive, stay in business and provide
jobs. 2. Adopt the new philosophy. Management must take on
leadership for change. 3. Cease dependence on inspection to achieve
quality. Build quality into the product in the first place. 4. Move
toward a single supplier for any one item, creating a long-term
relationship of loyalty and trust. 5. Improve constantly and forever
the system of production and service. 6. Institute training on the job.
7. Institute leadership. Supervision should aim to help people do a
better job. 8. Drive out fear so that everyone may work effectively. 9.
Break down barriers between departments. 10. Eliminate slogans,
exhortations, and targets for the workforce. 11. Recognize that the
cause of low quality and low productivity belongs to the system, and