Assignment 5: Change Management and Patient Advocacy Completed Shadow Health, Score: 29.0 out of 30

Assignment 5: Change Management and Patient Advocacy Completed Shadow Health, Score: 29.0 out of 30-Assignment 5: Change Management and Patient Advocacy Results | Turned In Angela: Hey, I heard Mr. Liu was left hanging this morning waiting to be discharged. Any idea what happened? Angela: Hm. That's an unfortunate mix-up. OK, well, thanks for the update. How should you respond? I believe this type of miscommunication is liable to happen again if a standard procedure isn't codified into the Toolkit. You scored 1.0 out of 1 The correct answer is: I believe this type of miscommunication is liable to happen again if a standard procedure isn't codified into t Toolkit. Angela: Interesting. Why is this the most appropriate statement? As opposed to an "unspoken rule", a procedure being in the Toolkit best ensures that staff understand its non-negotiability and how to carry it out. You scored 1.0 out of 1 The correct answer is: As opposed to an "unspoken rule", a procedure being in th Toolkit best ensures that staff understand its non-negotiabili and how to carry it out. Angela: My only concern is that, with my recent push to improve Handoffs, I've already given the staff enough to focus on for now. Why don't we discuss this again in a few days. What is the most appropriate response? While I share your concern for the staff's workload, not addressing this gap in policy leaves us open to fumble another patient discharge, and only would require a minor effort of staff. You scored 1.0 out of 1 The correct answer is: While I share your concern fo the staff's workload, not addressing this gap in policy leaves us open to fumble another patient discharge, an only would require a minor eff of staff. Angela: I suppose you do have a point. Why is this an appropriate statement? A streamlined discharge policy is an important enough outcome to warrant the small cost of staff reading a line in the Toolkit and being mindful of it when arranging discharges. You scored 1.0 out of 1 The correct answer is: A streamlined discharge polic is an important enough outco to warrant the small cost of st reading a line in the Toolkit an being mindful of it when arranging discharges