Texas Roadhouse Server Validation
Exam Questions With All Correct
Answers <Verified Answers> 2026
Marking Scheme New Update
What is our mission statement? - CORRECT ANSWERS Legendary Food, Legendary Service
What is our story? - CORRECT ANSWERS Legendary Margaritas, Ice Cold Beers, Hand Cut
Steaks, Made-from-Scratch Sides and Dressings, Fresh Baked Bread, Fall-of-the-Bone Ribs
What should you do if your table tells you their silverware or plate is dirty? - CORRECT ANSWERS
Apologize, Take Plates/Silverware Away, Bring Guest New Plates/Silverware
What is the temperature danger zone? - CORRECT ANSWERS 40-140
When should you wash your hands? - CORRECT ANSWERS After using the restroom, bussing
plates, touching your face, etc.
What does service with H.E.A.R.T. mean to you? - CORRECT ANSWERS HEART means giving
legendary service to every customer. Greeting tables and serving tables with an amazing and attentive
attitude that ensures your customers will want to come back.
What does H.E.A.R.T. stand for? - CORRECT ANSWERS Howdy
Engage
Arrive
Respond
Thank You
, What 3 words describe Howdy? - CORRECT ANSWERS Friendly, Energetic, and Fun
Describe what happens during howdy step? - CORRECT ANSWERS Welcome with smile and
eye contact, greet immediately and flag table, recognize first-time-guest and tell story, do table
inventory, suggest specific drinks and apps, take drinks (check ids) and app orders, ring in drinks and
apps
How long do you have to greet your table? - CORRECT ANSWERS 15-45 sec
What should you check for when greeting your table? - CORRECT ANSWERS plates,
silverware, bread, peanuts
What three words describe engage? - CORRECT ANSWERS knowledgeable, passionate,
care/concern
What happens during the engage step? - CORRECT ANSWERS serve drinks, use drink name
and offer straws, offer menu assistance, suggestively sell/upsell, take order with pivot points, repeat
order, describe steak temps, refill bread (if needed), ring in order
How long do you have to ring in drinks? - CORRECT ANSWERS 2-3 min
What to do if your table gives you an appetizer order and entrée order at the same time? - CORRECT
ANSWERS Wait 5 minutes to ring in food or wait till appetizer is delivered to table
What items should you be suggesting? - CORRECT ANSWERS upsells (loadings like
mushrooms/onions, cheese and bacon, or marshmallows and caramel), drinks from bar
How long should it take you to ring in drinks/apps/entrees? - CORRECT ANSWERS 2-3 min
Exam Questions With All Correct
Answers <Verified Answers> 2026
Marking Scheme New Update
What is our mission statement? - CORRECT ANSWERS Legendary Food, Legendary Service
What is our story? - CORRECT ANSWERS Legendary Margaritas, Ice Cold Beers, Hand Cut
Steaks, Made-from-Scratch Sides and Dressings, Fresh Baked Bread, Fall-of-the-Bone Ribs
What should you do if your table tells you their silverware or plate is dirty? - CORRECT ANSWERS
Apologize, Take Plates/Silverware Away, Bring Guest New Plates/Silverware
What is the temperature danger zone? - CORRECT ANSWERS 40-140
When should you wash your hands? - CORRECT ANSWERS After using the restroom, bussing
plates, touching your face, etc.
What does service with H.E.A.R.T. mean to you? - CORRECT ANSWERS HEART means giving
legendary service to every customer. Greeting tables and serving tables with an amazing and attentive
attitude that ensures your customers will want to come back.
What does H.E.A.R.T. stand for? - CORRECT ANSWERS Howdy
Engage
Arrive
Respond
Thank You
, What 3 words describe Howdy? - CORRECT ANSWERS Friendly, Energetic, and Fun
Describe what happens during howdy step? - CORRECT ANSWERS Welcome with smile and
eye contact, greet immediately and flag table, recognize first-time-guest and tell story, do table
inventory, suggest specific drinks and apps, take drinks (check ids) and app orders, ring in drinks and
apps
How long do you have to greet your table? - CORRECT ANSWERS 15-45 sec
What should you check for when greeting your table? - CORRECT ANSWERS plates,
silverware, bread, peanuts
What three words describe engage? - CORRECT ANSWERS knowledgeable, passionate,
care/concern
What happens during the engage step? - CORRECT ANSWERS serve drinks, use drink name
and offer straws, offer menu assistance, suggestively sell/upsell, take order with pivot points, repeat
order, describe steak temps, refill bread (if needed), ring in order
How long do you have to ring in drinks? - CORRECT ANSWERS 2-3 min
What to do if your table gives you an appetizer order and entrée order at the same time? - CORRECT
ANSWERS Wait 5 minutes to ring in food or wait till appetizer is delivered to table
What items should you be suggesting? - CORRECT ANSWERS upsells (loadings like
mushrooms/onions, cheese and bacon, or marshmallows and caramel), drinks from bar
How long should it take you to ring in drinks/apps/entrees? - CORRECT ANSWERS 2-3 min
