Review 2026 | 100% Accurate Answers
1. If a healthcare organization decides to revise its employee handbook, what
approach should they take to ensure clarity for all staff members?
Use only legal terminology to avoid misunderstandings.
Involve employees in the review process to gather feedback on
language and content.
Limit the handbook to essential policies only.
Create a separate handbook for each department.
2. Ethics are the beliefs or attitudes that make up which kind of organizational
values?
Moral
Civic
Humanitarian
Religious
3. Describe how management by walking around can impact patient care in
healthcare administration.
It is mainly used to develop new marketing strategies for the
healthcare organization.
It primarily focuses on staff control to reduce complaints from
patients and families.
It allows administrators to observe and understand the needs of
care recipients directly, leading to improved patient care.
, It ensures that the organization remains compliant with all regulatory
requirements.
4. Describe the significance of having a charter for a healthcare organization.
A charter outlines the ethical considerations for patient care.
A charter provides the legal framework and governance structure
for the organization.
A charter is primarily used for financial reporting purposes.
A charter is a document that lists all employees of the organization.
5. Some people designate a specific person, called a_______ , to act as their
representative for healthcare decisions.
healthcare proxy
legal aide
health associate
personal care attendant
6. If a healthcare organization is developing a program for patients with chronic
illnesses, which aspect of care should they prioritize to align with palliative
care principles?
Aggressive treatment options to prolong life.
Focus solely on psychological counseling.
Strict adherence to curative protocols.
Symptom management and quality of life improvement.
7. Which of the following statements about care recipient needs is most
accurate?
, The healthcare organization must seek to collaborate information
provided by the care recipient, since people tend to overlook their
own shortcomings
Most care recipients need to adjust to placement in a healthcare
organization and to adapt to the routines and patterns of the
healthcare organization
The care recipient's needs are identified through a review of the
care recipient's physical, mental, and emotional history
Factors to be considered in identifying care recipient needs include
former occupation, leisure activities, and cultural factors
8. Describe how a corporate compliance plan contributes to ethical practices in
healthcare organizations.
A corporate compliance plan helps to reduce fraud and abuse while
establishing internal controls that promote responsible conduct
within the organization.
A corporate compliance plan mainly addresses patient care quality
and satisfaction metrics.
A corporate compliance plan is designed to ensure that all healthcare
providers are licensed and certified.
A corporate compliance plan is primarily focused on financial audits
and budget management.
9. What is the purpose of a corporate compliance plan?
identify necessary steps for removal of quality indicator flags
reduce fraud and abuse
avoid charges of price fixing
est. policies and procedures for background checks
, 10. Complaints of workplace discrimination under equal employment
opportunity laws should be filed with _.
the EEOC or a similar state agency
a Social Security Administration office
the OFCCP administrator's office or a similar state agency
a state's attorney office
11. It constitutes the charter or fundamental law of the corporation.
None of the above
Articles of incorporation
Rules, regulation and discipline
By-laws
12. For hospice care, physicians must certify that a patient is terminally ill with
how much time left to live?
<3 months
<6 months
<24 months
<12 months
<18 months
13. Which of the following is a difference between for profit and nonprofit
corporations?
One has a board of directors, and the other does not
One can receive donations, the other cannot