FSN 202 - Final Exam Review UPDATED
QUESTIONS AND CORRECT ANSWERS
Give examples of activities performed by foodservice managers that are examples of each of
Mintzberg's managerial role of interpersonal, informal, and decisional. - CORRECT
ANSWER Interpersonal - focus on relationships and includes figurehead, leader, and liaison
roles (ex. signing certificates for a group of employees who have completed a training program)
Informal - informational roles focus on communication and includes monitor, disseminator, and
spokesperson roles (ex. manager transmits information to subordinates)
Decisional - help determine new courses of action and unit strategies and include entrepreneur,
disturbance handler, re- source allocator, and negotiator roles
How are the three core management skills (technical, human, conceptional) linked with the functions
that are foodservice manager has to perform? - CORRECT ANSWER The technical, human,
and conceptual skills used by managers vary at different levels of responsibility
Technical skills are most important at lower-level management
Technical and human skills are most important at middle level management
The importance of conceptual skill increases with movement up the ranks of the organization
Describe how leadership and management differ. - CORRECT ANSWER Leaders have people
follow them.
Managers have people who work for them.
Management is about coping with complexities, whereas leadership is about coping with change.
Management organizes and staffs people to achieve goals; leadership focuses on aligning people
toward goals and involves communicating and empowering to help achieve goals
, Management controls people by pushing them in the right direction; leadership motivates them by
satisfying basic human needs.
There are seven bases of power, or potential means of influencing the behavior of others. Describe
three of them and discuss how effective it may be as a basis of power. - CORRECT
ANSWER Legitimate Power - Comes from the formal position held by an individual in an
organization; generally, the higher the position, the higher legitimate power tends to be.
(ex. people listen to those of higher authority because they believe they're reliable)
Reward Power - Comes from a leader's ability to reward others.
(Ex. increases in pay, promotions, or favorable job assignments)
Coercive Power - Comes from the authority of the leader to punish those who do not comply.
(Ex. power to fire, demote, or give undesirable work)
Expert Power - Held by those leaders who are viewed as being competent in their job.
Referent Power - Based on identification of followers with a leader. A leader high in referent power is
generally well liked and admired by others.
Information Power - Based on the leader's possession of or access to information that others perceive
as valuable.
Connective Power - Based on the leader's connections with influential or important persons inside or
outside the organization
What is a situational style of leadership? - CORRECT ANSWER Situational & Contingency
Approaches to Leadership - describing concept that leadership might change depending on the
situation-people will do diff things in diff situations
What is emotional intelligence and how is it related to effective leaders? - CORRECT
ANSWER Emotional Intelligence - extent to which a person is in tune with his or her own
feelings and the feelings of others**
QUESTIONS AND CORRECT ANSWERS
Give examples of activities performed by foodservice managers that are examples of each of
Mintzberg's managerial role of interpersonal, informal, and decisional. - CORRECT
ANSWER Interpersonal - focus on relationships and includes figurehead, leader, and liaison
roles (ex. signing certificates for a group of employees who have completed a training program)
Informal - informational roles focus on communication and includes monitor, disseminator, and
spokesperson roles (ex. manager transmits information to subordinates)
Decisional - help determine new courses of action and unit strategies and include entrepreneur,
disturbance handler, re- source allocator, and negotiator roles
How are the three core management skills (technical, human, conceptional) linked with the functions
that are foodservice manager has to perform? - CORRECT ANSWER The technical, human,
and conceptual skills used by managers vary at different levels of responsibility
Technical skills are most important at lower-level management
Technical and human skills are most important at middle level management
The importance of conceptual skill increases with movement up the ranks of the organization
Describe how leadership and management differ. - CORRECT ANSWER Leaders have people
follow them.
Managers have people who work for them.
Management is about coping with complexities, whereas leadership is about coping with change.
Management organizes and staffs people to achieve goals; leadership focuses on aligning people
toward goals and involves communicating and empowering to help achieve goals
, Management controls people by pushing them in the right direction; leadership motivates them by
satisfying basic human needs.
There are seven bases of power, or potential means of influencing the behavior of others. Describe
three of them and discuss how effective it may be as a basis of power. - CORRECT
ANSWER Legitimate Power - Comes from the formal position held by an individual in an
organization; generally, the higher the position, the higher legitimate power tends to be.
(ex. people listen to those of higher authority because they believe they're reliable)
Reward Power - Comes from a leader's ability to reward others.
(Ex. increases in pay, promotions, or favorable job assignments)
Coercive Power - Comes from the authority of the leader to punish those who do not comply.
(Ex. power to fire, demote, or give undesirable work)
Expert Power - Held by those leaders who are viewed as being competent in their job.
Referent Power - Based on identification of followers with a leader. A leader high in referent power is
generally well liked and admired by others.
Information Power - Based on the leader's possession of or access to information that others perceive
as valuable.
Connective Power - Based on the leader's connections with influential or important persons inside or
outside the organization
What is a situational style of leadership? - CORRECT ANSWER Situational & Contingency
Approaches to Leadership - describing concept that leadership might change depending on the
situation-people will do diff things in diff situations
What is emotional intelligence and how is it related to effective leaders? - CORRECT
ANSWER Emotional Intelligence - extent to which a person is in tune with his or her own
feelings and the feelings of others**
