Test Bank IAHSS Question and Answer
2026/2027 | A+ Verified Updated | Exam
Focus
• Crime prevention is the anticipation, recognition, and appraisal of a crime risk. It also
involves what? -✓✓Initiating some action to remove or reduce the risk
• What must be done about life safety deficiencies found in the hazard surveillance
tour? -✓✓Correct them immediately
• What is the purpose of crime analysis? -✓✓Identify problems and develop strategies to
reduce problems
• Which of the following is easier and more cost efficient for an institution? -✓✓building
in security systems during building design
• Healthcare facilities that provide _________ customer service motivate customers to
tell others about these organizations -✓✓excellant
• Process improvement in customer service can be measured how? -✓✓Surveys,
Monitoring performance, Bench marking, Service standards
• ________ can be an excellent way to measure customer service and improve
performance. -✓✓Feedback
• ________ is an element in improving customer service -✓✓Identifying customers-
Attitude-Communication-Training
• Communication is ___________ -✓✓93 percent body language, 7 percent words
• Which legal test takes into account neighborhood crime rates, industry standards, and
the owner's experience at other locations? -✓✓foreseeability
• The major source of premise liability in healthcare is from -✓✓slips and falls
• Property owners have a ______ duty to maintain the property in a _____ condition. -
✓✓legal...reasonably safe
• Which of the following are elements necessary to establish negligence in a premise
liability case? -✓✓1. duty to the plaintiff 2. Failure to meet the duty. 3. Breach of a duty
caused an injury.
, • Which of the following are examples of risks security officers should identify? -
✓✓Burned out lights-Breached fence lines-Slip and fall hazards
• Failure to conduct routine patrol can ultimately result in what? -✓✓an increase in
security spending
• K-9 patrol teams can be particularly effective in dealing with which situation? -
✓✓emergency department violence
• Bicycle patrol is which of these? -✓✓faster than foot patrol and a vehicle in heavy
traffic
• ______patrol contributes, more then any other method of patrol, to excessive
socialization -✓✓foot
• Security officers should have a valid driver's license if they are going to do what? -
✓✓all of the above
• A security officer responding to a crime scene should do what? -✓✓Respond as
quickly as possible, observing all safety practices.
• After arriving at a crime scene, what should the security officer do first? -✓✓protect the
scene from contamination
• Which of these is an example of factual evidence? -✓✓physical evidence
• which of these should an officer follow to be able to testify that the evidence presented
has merit? -✓✓proper chain of custudy
• Why are initial information gathering and proper note-taking key to a successful
investigation? -✓✓They memorize information gathered at the scene from those
involved
They refresh your memory for later report writing purposes
They are subject to discovery by the defense in a criminal case and thus can be
subpoenaed
• When dealing with a personal-gain informant, what should the officer do? -
✓✓Document the officer's interaction with the informant
• Which of the following is not a recommended guideline when an outside agency
conducts an undercover investigation? -✓✓Insist that all security department staff
receive operation information
2026/2027 | A+ Verified Updated | Exam
Focus
• Crime prevention is the anticipation, recognition, and appraisal of a crime risk. It also
involves what? -✓✓Initiating some action to remove or reduce the risk
• What must be done about life safety deficiencies found in the hazard surveillance
tour? -✓✓Correct them immediately
• What is the purpose of crime analysis? -✓✓Identify problems and develop strategies to
reduce problems
• Which of the following is easier and more cost efficient for an institution? -✓✓building
in security systems during building design
• Healthcare facilities that provide _________ customer service motivate customers to
tell others about these organizations -✓✓excellant
• Process improvement in customer service can be measured how? -✓✓Surveys,
Monitoring performance, Bench marking, Service standards
• ________ can be an excellent way to measure customer service and improve
performance. -✓✓Feedback
• ________ is an element in improving customer service -✓✓Identifying customers-
Attitude-Communication-Training
• Communication is ___________ -✓✓93 percent body language, 7 percent words
• Which legal test takes into account neighborhood crime rates, industry standards, and
the owner's experience at other locations? -✓✓foreseeability
• The major source of premise liability in healthcare is from -✓✓slips and falls
• Property owners have a ______ duty to maintain the property in a _____ condition. -
✓✓legal...reasonably safe
• Which of the following are elements necessary to establish negligence in a premise
liability case? -✓✓1. duty to the plaintiff 2. Failure to meet the duty. 3. Breach of a duty
caused an injury.
, • Which of the following are examples of risks security officers should identify? -
✓✓Burned out lights-Breached fence lines-Slip and fall hazards
• Failure to conduct routine patrol can ultimately result in what? -✓✓an increase in
security spending
• K-9 patrol teams can be particularly effective in dealing with which situation? -
✓✓emergency department violence
• Bicycle patrol is which of these? -✓✓faster than foot patrol and a vehicle in heavy
traffic
• ______patrol contributes, more then any other method of patrol, to excessive
socialization -✓✓foot
• Security officers should have a valid driver's license if they are going to do what? -
✓✓all of the above
• A security officer responding to a crime scene should do what? -✓✓Respond as
quickly as possible, observing all safety practices.
• After arriving at a crime scene, what should the security officer do first? -✓✓protect the
scene from contamination
• Which of these is an example of factual evidence? -✓✓physical evidence
• which of these should an officer follow to be able to testify that the evidence presented
has merit? -✓✓proper chain of custudy
• Why are initial information gathering and proper note-taking key to a successful
investigation? -✓✓They memorize information gathered at the scene from those
involved
They refresh your memory for later report writing purposes
They are subject to discovery by the defense in a criminal case and thus can be
subpoenaed
• When dealing with a personal-gain informant, what should the officer do? -
✓✓Document the officer's interaction with the informant
• Which of the following is not a recommended guideline when an outside agency
conducts an undercover investigation? -✓✓Insist that all security department staff
receive operation information
