CLASS D WATER LICENSE - TEXAS
Operators-have-a-responsibility-to-provide-drinking-water-that-meets-federal-and-state
standards.-(true/false)---ans-✔✔true
Water-must-be-disinfected,-delivered-at-inadequate-pressure,-and-be-ample-in-quantity.-
(true/false)---ans-✔✔false-(adequate-pressure)
Utility-employees-should-guard-the-water-supply-and-facilities-from-contamination,-public
tours,-and-even-terrorism.-(true/false)---ans-✔✔false-(public-tours)
The-state-requires-bacteriological-sample-results-be-kept-_____-years.---ans-✔✔5-years
The-state-requires-chemical-analysis-be-kept-at-least-_____-years.---ans-✔✔10-years
EPA-requires-a-water-system-to-keep-a-copy-of-each-consumer-confidence-report-at-least-
_____
years.---ans-✔✔5-years
A-public-water-system-provides-the-public-with-piped-water-for-human-consumption,-
serves
at-least-_____-service-connections,-and-regularly-serves-at-least-_____-individuals-daily-
at-least-_____
days-out-of-the-year.---ans-✔✔15-service-connections
25-individuals
60-days-out-of-the-year
The-water-utility-field-affects-everyone-because-_____.---ans-✔✔water-is-essential-to-life-
and-health
The-water-utility-employee-should-remember-customers-are-entitled-to-_____-and-
_____.---ans-✔✔courteous-treatment-and-answers-to-questions-about-water
In-Texas,-water-operator-licensing-is-administered-by-the-_____.---ans-✔✔TCEQ
All-public-water-systems-are-required-to-employ-licensed-operators-even-if-the-system-
only
_____-treated-water-bought-from-another-source.---ans-✔✔redistributes-treated-water
Public-water-systems-include-cities,-municipal-utility-districts,-rural-water-supply
,corporations,-mobile-home-parks,-and-_____.---ans-✔✔campgrounds
Examples-of-community-water-systems-include-________.
a.-municipalities
b.-municipal-utility-districts
c.-rural-water-supply-corporations
d.-mobile-home-parks
e.-all-the-above---ans-✔✔e.-all-of-the-above
A-federal-agency-impacting-the-water-utility-industry-is-the-_____.---ans-✔✔EPA
The-most-important-federal-law-impacting-the-water-utility-industry-is-the-_____.---ans-
✔✔Safe-Drinking-Water-Act-(PL93-523)
The-four-national-safety-and-quality-standards-for-drinking-water-covered-in-the-Safe
Drinking-Water-Act-are-physical,-chemical,-________-and-radiological.---ans-
✔✔bacteriological
The-state-agency-that-regulates-drinking-water-in-Texas-and-administers-the-federal-Safe
Drinking-Water-Act-is-the-________.---ans-✔✔TCEQ
Water-utility-system-personnel-are-required-to-notify-the-TCEQ-of-changes-or-alterations-
of
the-system,-a-new-facility-to-be-built,-and-water-supply-________.---ans-✔✔health-
hazards
Some-regional-and-local-agencies-impacting-the-water-utility-industry-are-municipal-utility
districts,-rural-water-supply-corporations,-drainage-districts,-________,-groundwater
conservation-districts,-and-subsidence-districts.---ans-✔✔river-authorities
Public-relations-(PR)-is-the-relationship-between-YOU,-the-water-utility-employee,-and-the-
_____.---ans-✔✔customer
The-keys-to-good-customer-relations-are-(1)-everything-the-utility-does-is-PR,-(2)-
customers
are-entitled-to-courteous-treatment,-(3)-every-employee-is-a-PR-person.-(true/false)---ans-
✔✔true
Meter-readers-are-the-persons-with-whom-customers-have-the-least-contact.-(true/false)---
ans-✔✔false-(meter-readers-often-have-the-most-contact)
Meter-readers-can-be-ambassadors-of-goodwill.-(true/false)---ans-✔✔true
Maintenance-crews-can-warn-customers-of-service-interruptions-and-provide-signs-and
barriers-to-protect-the-public.-(true/false)---ans-✔✔true
, The-plant-operator-is-responsible-for-treating-the-water-to-assure-it-is-safe-to-drink-and-
use.-(true/false)---ans-✔✔true
Water-bills-should-be-accurate,-itemized,-and-neat,-and-payment-should-be-optional.-
(true/false)---ans-✔✔false-(payment-not-optional)
All-employees-should-be-kept-informed-of-utility-plans-and-policies.-(true/false)---ans-
✔✔true
Complaints-should-be-treated-as-"griping"-and-investigated-as-a-last-priority.-(true/false)---
ans-✔✔false
In-small-water-systems-the-operator-is-often-_____,-_____-and-_____.---ans-✔✔meter-
reader,-repair-crew-and-pump-operator
"Stuffers"-sent-to-customers-in-billing-statements-may-contain-________.
a.-departments-to-call-for-service
b.-explanations-of-utility-policy
c.-a-history-of-the-utility
d.-tips-on-water-conservation
e.-all-the-above---ans-✔✔e.-all-of-the-above
Delinquent-payment-notices-should-be-________.
a.-tactful-and-tasteful
b.-mailed-in-an-envelope
c.-businesslike
d.-all-listed---ans-✔✔d.-all-listed
EPA-requires-community-water-systems-to-provide-customers-with-a-________-report-on-
the
system's-water-quality.---ans-✔✔yearly
If-water-quality-reports-are-attractive-and-easy-to-________,-they-can-build-goodwill-and-
trust-with
the-customer.---ans-✔✔understand
Good-treatment-of-employees-includes-fair-wages,-benefits,-and-________-working
conditions.---ans-✔✔safe-working-conditions
Follow-up-with-a-phone-call-or-________-to-make-sure-everything-is-satisfactory.
a.-postcard
b.-email
c.-letter
d.-a-and-b---ans-✔✔d.-postcard-or-email
Operators-have-a-responsibility-to-provide-drinking-water-that-meets-federal-and-state
standards.-(true/false)---ans-✔✔true
Water-must-be-disinfected,-delivered-at-inadequate-pressure,-and-be-ample-in-quantity.-
(true/false)---ans-✔✔false-(adequate-pressure)
Utility-employees-should-guard-the-water-supply-and-facilities-from-contamination,-public
tours,-and-even-terrorism.-(true/false)---ans-✔✔false-(public-tours)
The-state-requires-bacteriological-sample-results-be-kept-_____-years.---ans-✔✔5-years
The-state-requires-chemical-analysis-be-kept-at-least-_____-years.---ans-✔✔10-years
EPA-requires-a-water-system-to-keep-a-copy-of-each-consumer-confidence-report-at-least-
_____
years.---ans-✔✔5-years
A-public-water-system-provides-the-public-with-piped-water-for-human-consumption,-
serves
at-least-_____-service-connections,-and-regularly-serves-at-least-_____-individuals-daily-
at-least-_____
days-out-of-the-year.---ans-✔✔15-service-connections
25-individuals
60-days-out-of-the-year
The-water-utility-field-affects-everyone-because-_____.---ans-✔✔water-is-essential-to-life-
and-health
The-water-utility-employee-should-remember-customers-are-entitled-to-_____-and-
_____.---ans-✔✔courteous-treatment-and-answers-to-questions-about-water
In-Texas,-water-operator-licensing-is-administered-by-the-_____.---ans-✔✔TCEQ
All-public-water-systems-are-required-to-employ-licensed-operators-even-if-the-system-
only
_____-treated-water-bought-from-another-source.---ans-✔✔redistributes-treated-water
Public-water-systems-include-cities,-municipal-utility-districts,-rural-water-supply
,corporations,-mobile-home-parks,-and-_____.---ans-✔✔campgrounds
Examples-of-community-water-systems-include-________.
a.-municipalities
b.-municipal-utility-districts
c.-rural-water-supply-corporations
d.-mobile-home-parks
e.-all-the-above---ans-✔✔e.-all-of-the-above
A-federal-agency-impacting-the-water-utility-industry-is-the-_____.---ans-✔✔EPA
The-most-important-federal-law-impacting-the-water-utility-industry-is-the-_____.---ans-
✔✔Safe-Drinking-Water-Act-(PL93-523)
The-four-national-safety-and-quality-standards-for-drinking-water-covered-in-the-Safe
Drinking-Water-Act-are-physical,-chemical,-________-and-radiological.---ans-
✔✔bacteriological
The-state-agency-that-regulates-drinking-water-in-Texas-and-administers-the-federal-Safe
Drinking-Water-Act-is-the-________.---ans-✔✔TCEQ
Water-utility-system-personnel-are-required-to-notify-the-TCEQ-of-changes-or-alterations-
of
the-system,-a-new-facility-to-be-built,-and-water-supply-________.---ans-✔✔health-
hazards
Some-regional-and-local-agencies-impacting-the-water-utility-industry-are-municipal-utility
districts,-rural-water-supply-corporations,-drainage-districts,-________,-groundwater
conservation-districts,-and-subsidence-districts.---ans-✔✔river-authorities
Public-relations-(PR)-is-the-relationship-between-YOU,-the-water-utility-employee,-and-the-
_____.---ans-✔✔customer
The-keys-to-good-customer-relations-are-(1)-everything-the-utility-does-is-PR,-(2)-
customers
are-entitled-to-courteous-treatment,-(3)-every-employee-is-a-PR-person.-(true/false)---ans-
✔✔true
Meter-readers-are-the-persons-with-whom-customers-have-the-least-contact.-(true/false)---
ans-✔✔false-(meter-readers-often-have-the-most-contact)
Meter-readers-can-be-ambassadors-of-goodwill.-(true/false)---ans-✔✔true
Maintenance-crews-can-warn-customers-of-service-interruptions-and-provide-signs-and
barriers-to-protect-the-public.-(true/false)---ans-✔✔true
, The-plant-operator-is-responsible-for-treating-the-water-to-assure-it-is-safe-to-drink-and-
use.-(true/false)---ans-✔✔true
Water-bills-should-be-accurate,-itemized,-and-neat,-and-payment-should-be-optional.-
(true/false)---ans-✔✔false-(payment-not-optional)
All-employees-should-be-kept-informed-of-utility-plans-and-policies.-(true/false)---ans-
✔✔true
Complaints-should-be-treated-as-"griping"-and-investigated-as-a-last-priority.-(true/false)---
ans-✔✔false
In-small-water-systems-the-operator-is-often-_____,-_____-and-_____.---ans-✔✔meter-
reader,-repair-crew-and-pump-operator
"Stuffers"-sent-to-customers-in-billing-statements-may-contain-________.
a.-departments-to-call-for-service
b.-explanations-of-utility-policy
c.-a-history-of-the-utility
d.-tips-on-water-conservation
e.-all-the-above---ans-✔✔e.-all-of-the-above
Delinquent-payment-notices-should-be-________.
a.-tactful-and-tasteful
b.-mailed-in-an-envelope
c.-businesslike
d.-all-listed---ans-✔✔d.-all-listed
EPA-requires-community-water-systems-to-provide-customers-with-a-________-report-on-
the
system's-water-quality.---ans-✔✔yearly
If-water-quality-reports-are-attractive-and-easy-to-________,-they-can-build-goodwill-and-
trust-with
the-customer.---ans-✔✔understand
Good-treatment-of-employees-includes-fair-wages,-benefits,-and-________-working
conditions.---ans-✔✔safe-working-conditions
Follow-up-with-a-phone-call-or-________-to-make-sure-everything-is-satisfactory.
a.-postcard
b.-email
c.-letter
d.-a-and-b---ans-✔✔d.-postcard-or-email
