PMT 105 TEST PREP QUESTIONS AND ANSWERS

PMT 105 TEST PREP QUESTIONS AND ANSWERS


4 Steps of communication process - Answers - 1. formulate
2. hear
3. interpret
4. feedback

Delivery Technique - Answers - -Articulation
-Speaking Clearly
-Rate of speech
-Inflection
-Force
-VEGA
-Grammar
-Question

Articulation - Answers - speech you can understand

Speaking Cleary - Answers - Avoid using slang

Rate of speech - Answers - using 125-150 wpm

Inflection - Answers - Rise and fall

Force - Answers - -Conviction
-vitality
-Strength

VEGA - Answers - Voice

Eye contact

Gestures

Attitude

Voice - Answers - Use simple words

Eye contact - Answers - Most influential

Gestures - Answers - -purposeful

-random

, -distracting

Attitude - Answers - Most important trait

Grammar - Answers - Correct usage of spoken or written language

Effective questions contain - Answers - -Purpose

-Relevance & focus

-Interrogatives

-Clarity

Oral Question Types - Answers - -Factual

-Thougnt Provoking

-Interest arousing

-Multiple answer

-Yes / No

-Leading

-Canvassing

-Reverse

-Redirected

Factual - Answers - Help Memorize

Thougnt Provoking - Answers - Shimulate thinking

Leading - Answers - suggest their own answer

Canvassing - Answers - Show of hands

Reverse - Answers - Discover their own answer

Redirected - Answers - Increases involvement

A.P.P.LE - Answers - -Ask