Updated RATED A+ | 2026
What percentage of conversa ons do listeners remember of what they hear?
10%
What percentage of conversa ons do speakers remember of what they say and do?
90%
When giving presenta ons, people should do which of the following?
Keep the conversa on short and on topic
Which of the following should people do to effec vely listen?
Listen objec vely with the intent to understand the speaker's perspec ve
Which of the following statements is true about tex ng and a subcontractor change order?
Tex ng your subcontractor that a change order is coming later in the day is a good prac ce
What does RFI stand for?
Request for Informa on
An Owner-ini ated change order should include which of the following?
Reference to contract documents describing the change in detail
A job Diary should be maintained by who?
All members of the project management team
If a job has more than one shi/, how o/en should a daily report be completed?
Each shi/
Daily reports are primarily created by whom?
Superintendents
Mee ng AGENDAS should be distributed __________
At least one day PRIOR to the mee ng
,Mee ng MINUTES should be distributed _______
About one day AFTER the mee ng
Which of the following types of mee ngs is typically held at regular weekly or biweekly intervals
throughout the project?
Progress Mee ngs
Which of the following documents is used for correspondence between the architect or owner
and the contractor?
Formal Business Le9er
Which of the following documents is used for correspondence between the home office and job
site?
Memorandum
What is the best me to distribute the working agenda to the par cipants of a mee ng?
About one day prior to the mee ng
Which document describes the suggested agenda for the preconstruc on mee ng?
General Requirements
What is the best me to distribute the mee ng minutes to the par cipants?
About one day a/er the mee ng
Which of the following descrip ons are the primary content items for the mee ng minutes?
A9endance, Topical Headings, Brief notes on what was discussed in paragraph form, who is
assigned to ac on items, comple on status
Which of the following statements is true about the use of tex ng as a means of communica ng
in the construc on industry?
Appropriate for clarifying but not for formal direc on
What is the best way for a contractor to get formal clarifica on on an apparent discrepancy
found in the plans?
RFI
What are the leadership skills needed to conduct a produc ve mee ng?
, Listening a9en vely, responding construc vely, solici ng all ideas, and matching decision
making to the situa on
Which of the following is not commonly discussed at monthly owner / architect / contractor
progress mee ngs?
Pending subcontractor change orders
What is a listener's reten on percentage of an oral conversa on?
10%
Which of the following communica on methods is the most effec ve in knowing that the
communica on has been understood?
The sender should ask open-ended ques ons and make them speak.
Which of the following is the best example of an open-ended ques on?
What steps are you going to take to complete the ac vity?
Which material is prone to fire damage and deteriora on by moisture and insects?
Wood
Concrete is strongest in __________
Compressive Strength
Which of the following is a type of aggregate?
Gravel
Approximately what percentage (by volume) does aggregate make up in general-purpose
concrete?
75%
What does a sieve size of No. 4 mean?
The sieve has four openings per linear inch.
Which panel wood product is made up of thin layers of wood veneers adhered together in
alterna ng direc ons?
Plywood
The '10' in W10 x 30 steel beam indicates what?