HCAD 710 CERTIFICATION EXAM
QUESTIONS AND VERIFIED
ANSWERS 2026
▶ Future Directions for HR Answer: Both the size and scope of
responsibility of HR are likely to change
The demands and responsibilities are likely to increase while resources are
likely to remain static, or decrease
** More outsourcing of routine HR services is likely
The use of merit-based systems of compensation (also known as pay-for-
performance) is likely to increase and will be linked to a decline in
automatic raises and COLAs
▶ More Future Directions for HR Answer: Expect more defined
contribution retirement plans and more cafeteria-style benefit programs
Organizations are likely to solicit and listen more closely to employee
attitudes as they seek to increase levels of employee interest and
involvement in organizational management
Expect a renewed emphasis on productivity enhancement programs as
organizations continue trying to do more with less and provide quality
services with constrained and restricted budgets
Expect increasing concern for promoting organizational values (part, D & I)
▶ Summary Answer: Organizations receive necessary services from HR
HR does not generate revenue
Managers at all levels and HR should form a partnership
Organizations assist HR by providing data in a timely manner and meeting
deadlines and schedules established by HR
HR should be consulted whenever job descriptions are prepared,
employees are reviewed, or significant disciplinary actions are
contemplated for employees
HR and organizational supervisors working together should provide
accurate and timely information
These activities often lessen the impact of informal channels of
communication among employees
, ▶ Physician performance is: Answer: being scrutinized more fully and by
more and different stakeholders than in the past
▶ As more physicians become employees of larger physician groups,
hospitals and insurers: Answer: These appraisals will come in more
diverse forms and have a greater impact on physician earnings
▶ Patient satisfaction surveys: Answer: Are just the tip of the iceberg for
consumers (traditionally, "consumers" meant patients, but more and more,
those who employ physicians are also "consumers" of physician services.
These neo-consumers are linking performance metrics with physician
salary and bonuses)
▶ The federal government authorized formation of: Answer: the Agency for
Healthcare Research and Quality (AHRQ) to catalog Quality Measures to
help the public and others rate - and ultimately reimburse as well as
sanction - physicians and other providers
▶ Researchers have found that: Answer: consumers are interested in
quality measures that convey information about a physician's technical care
as well as interpersonal skill.
▶ Typically technical quality is measured using: Answer: clinical
information found in administrative databases, electronic health records, or
medical charts, whereas interpersonal quality is measured using patient
surveys.
▶ The findings suggest that: Answer: sponsors of physician report cards
should include measures of both technical and interpersonal quality to
create report cards that are most useful to patients.
▶ Patient Safety Measures: Answer: Screening, risk-assessment, and plan
of care to prevent future falls in older adults.
Screening for osteoporosis for women 65-85 years of age
Avoidance of antibiotic treatment in adults with acute bronchitis
▶ Effectiveness Measures: Answer: Percentage of patients receiving
recommended care or treatment for various conditions, including
QUESTIONS AND VERIFIED
ANSWERS 2026
▶ Future Directions for HR Answer: Both the size and scope of
responsibility of HR are likely to change
The demands and responsibilities are likely to increase while resources are
likely to remain static, or decrease
** More outsourcing of routine HR services is likely
The use of merit-based systems of compensation (also known as pay-for-
performance) is likely to increase and will be linked to a decline in
automatic raises and COLAs
▶ More Future Directions for HR Answer: Expect more defined
contribution retirement plans and more cafeteria-style benefit programs
Organizations are likely to solicit and listen more closely to employee
attitudes as they seek to increase levels of employee interest and
involvement in organizational management
Expect a renewed emphasis on productivity enhancement programs as
organizations continue trying to do more with less and provide quality
services with constrained and restricted budgets
Expect increasing concern for promoting organizational values (part, D & I)
▶ Summary Answer: Organizations receive necessary services from HR
HR does not generate revenue
Managers at all levels and HR should form a partnership
Organizations assist HR by providing data in a timely manner and meeting
deadlines and schedules established by HR
HR should be consulted whenever job descriptions are prepared,
employees are reviewed, or significant disciplinary actions are
contemplated for employees
HR and organizational supervisors working together should provide
accurate and timely information
These activities often lessen the impact of informal channels of
communication among employees
, ▶ Physician performance is: Answer: being scrutinized more fully and by
more and different stakeholders than in the past
▶ As more physicians become employees of larger physician groups,
hospitals and insurers: Answer: These appraisals will come in more
diverse forms and have a greater impact on physician earnings
▶ Patient satisfaction surveys: Answer: Are just the tip of the iceberg for
consumers (traditionally, "consumers" meant patients, but more and more,
those who employ physicians are also "consumers" of physician services.
These neo-consumers are linking performance metrics with physician
salary and bonuses)
▶ The federal government authorized formation of: Answer: the Agency for
Healthcare Research and Quality (AHRQ) to catalog Quality Measures to
help the public and others rate - and ultimately reimburse as well as
sanction - physicians and other providers
▶ Researchers have found that: Answer: consumers are interested in
quality measures that convey information about a physician's technical care
as well as interpersonal skill.
▶ Typically technical quality is measured using: Answer: clinical
information found in administrative databases, electronic health records, or
medical charts, whereas interpersonal quality is measured using patient
surveys.
▶ The findings suggest that: Answer: sponsors of physician report cards
should include measures of both technical and interpersonal quality to
create report cards that are most useful to patients.
▶ Patient Safety Measures: Answer: Screening, risk-assessment, and plan
of care to prevent future falls in older adults.
Screening for osteoporosis for women 65-85 years of age
Avoidance of antibiotic treatment in adults with acute bronchitis
▶ Effectiveness Measures: Answer: Percentage of patients receiving
recommended care or treatment for various conditions, including
