HCAD 760 ACTUAL EXAM QUESTIONS
AND COMPLETE STUDY GUIDE 2026
▶ In Job Organization: Answer: Repetitive work is dominant
Jobs are usually well organized with considerable structure
Tight controls are possible (desirable?)
Output can be accurately scheduled
▶ Job Organization Management is focused on: Answer: the process and
its output
▶ Job Organization Success depends on: Answer: economic motives
▶ Cooperative Motivation: Answer: Sprang out of the realization that not
all work was "routine"
Jobs are loosely organized
Tight Controls are not possible
Output can be scheduled only in general terms
Speed of a process is not predictable, nor necessarily desirable
▶ In Cooperative management: Answer: Management should be people-
centered
People come to work and produce based complex motivation (money but
more...)
Success depends on individual enthusiasm and motivation
▶ Theory X assumes: Answer: Employees are indifferent, passive, and
even resistant to organizational needs
Supervisors must constantly control workers
▶ Underlying assumptions of Theory X: Answer: People are inclined to
work as little as possible
Most people lack ambition, dislike responsibility and prefer to be told what
to do, People are resistant to change, The average person is gullible, easily
duped, and not particularly bright
,▶ With Theory X: Answer: The relationship between supervisors and
employees is succinctly summarized in an overheard comment made by a
worker to his supervisor: "Your job is to get as much work as you can out of
me. My job is to do as little as possible." (this is an extreme, but makes the
point)
▶ Theory Y assumes: Answer: People are not passive or resistant to
organizational needs
Motivation, capacity, potential and readiness to work toward organizational
goals are innately present
Managers are responsible for helping people to recognize and develop
these characteristics
Employees can best achieve their own goals by directing their personal
efforts toward organizational objectives
▶ Long-Term Trends: Answer: Scientific management
Human Relations
In most circumstances, people-centered management is more effective in
inspiring productivity than is production-centered management
Close supervision is associated with lower productivity when compared to
more lenient supervision and giving people responsibility and some control
over their work
▶ Government Intervention: Answer: Since the 1960s, the federal
government has shifted much of the social responsibility for workers to
business owners and industry
▶ Civil Rights Act of 1964 and other legislation has had great impact:
Answer: Unemployment compensation benefits
Applicants cannot be discriminated against in hiring or promotion
People performing similar jobs must receive similar pay
Workers' compensation
Assistance during personal and family problems
▶ Effects of Legislation in management: Answer: Many managers react by
changing their behavior to avoid legal trouble
Organizations must often pay the initial costs for new programs enacted by
Congress
The expenses added to the cost of doing business have raised the cost of
goods and services for everyone
, Consumers and members of the public will ultimately pay for these
changes
▶ Where we are heading with management: Answer: Authoritarianism
remains but is steadily diminishing in prevalence, particularly in higher-
order jobs
Legalism as a primary management style is steadily being replaced by the
humanistic approach (but some legalistic traits will always be present,
particularly in crisis situations)
Humanistic managers provide fair and more inclusive workplaces because
they believe that doing so is the proper way to conduct themselves,
manage others, treat people and improve productivity and retention
▶ Arbitration: Answer: A legal alternative to litigation ("alternative conflict
resolution")
May be voluntary or specified in a contract
Parties in a dispute present their positions to a neutral third party for
resolution (arbitrator)
Results can be binding or non-binding
With binding arbitration, the decision of an arbitrator can be converted into
a legal judgment
Purpose of arbitration is to Reach a Decision
▶ Advantages of Arbitration: Answer: Permits all participating parties and
the arbitrator to observe any damage or other problems for themselves -
particularly useful in determining fault regarding disclosure and "expert
matters"
Arbitrators are not bound by legal precedent
In situations involving customers, goodwill is not usually damaged
Arbitration saves time, is flexible and usually less costly than trial
Arbitration can usually be conducted in a private setting so others will not
be aware of its proceedings
▶ Disadvantages of Arbitration Answer: The choice of an arbitrator, as
defined in a contract, may limit the options of individuals to select an
arbitrator. Therefore, arbitration panels may not be "balanced"
Critics argue that arbitration can be unfair to an individual in a dispute with
a large organization
Absence of legal representation can be harmful to individuals (vs. a
corporation)
AND COMPLETE STUDY GUIDE 2026
▶ In Job Organization: Answer: Repetitive work is dominant
Jobs are usually well organized with considerable structure
Tight controls are possible (desirable?)
Output can be accurately scheduled
▶ Job Organization Management is focused on: Answer: the process and
its output
▶ Job Organization Success depends on: Answer: economic motives
▶ Cooperative Motivation: Answer: Sprang out of the realization that not
all work was "routine"
Jobs are loosely organized
Tight Controls are not possible
Output can be scheduled only in general terms
Speed of a process is not predictable, nor necessarily desirable
▶ In Cooperative management: Answer: Management should be people-
centered
People come to work and produce based complex motivation (money but
more...)
Success depends on individual enthusiasm and motivation
▶ Theory X assumes: Answer: Employees are indifferent, passive, and
even resistant to organizational needs
Supervisors must constantly control workers
▶ Underlying assumptions of Theory X: Answer: People are inclined to
work as little as possible
Most people lack ambition, dislike responsibility and prefer to be told what
to do, People are resistant to change, The average person is gullible, easily
duped, and not particularly bright
,▶ With Theory X: Answer: The relationship between supervisors and
employees is succinctly summarized in an overheard comment made by a
worker to his supervisor: "Your job is to get as much work as you can out of
me. My job is to do as little as possible." (this is an extreme, but makes the
point)
▶ Theory Y assumes: Answer: People are not passive or resistant to
organizational needs
Motivation, capacity, potential and readiness to work toward organizational
goals are innately present
Managers are responsible for helping people to recognize and develop
these characteristics
Employees can best achieve their own goals by directing their personal
efforts toward organizational objectives
▶ Long-Term Trends: Answer: Scientific management
Human Relations
In most circumstances, people-centered management is more effective in
inspiring productivity than is production-centered management
Close supervision is associated with lower productivity when compared to
more lenient supervision and giving people responsibility and some control
over their work
▶ Government Intervention: Answer: Since the 1960s, the federal
government has shifted much of the social responsibility for workers to
business owners and industry
▶ Civil Rights Act of 1964 and other legislation has had great impact:
Answer: Unemployment compensation benefits
Applicants cannot be discriminated against in hiring or promotion
People performing similar jobs must receive similar pay
Workers' compensation
Assistance during personal and family problems
▶ Effects of Legislation in management: Answer: Many managers react by
changing their behavior to avoid legal trouble
Organizations must often pay the initial costs for new programs enacted by
Congress
The expenses added to the cost of doing business have raised the cost of
goods and services for everyone
, Consumers and members of the public will ultimately pay for these
changes
▶ Where we are heading with management: Answer: Authoritarianism
remains but is steadily diminishing in prevalence, particularly in higher-
order jobs
Legalism as a primary management style is steadily being replaced by the
humanistic approach (but some legalistic traits will always be present,
particularly in crisis situations)
Humanistic managers provide fair and more inclusive workplaces because
they believe that doing so is the proper way to conduct themselves,
manage others, treat people and improve productivity and retention
▶ Arbitration: Answer: A legal alternative to litigation ("alternative conflict
resolution")
May be voluntary or specified in a contract
Parties in a dispute present their positions to a neutral third party for
resolution (arbitrator)
Results can be binding or non-binding
With binding arbitration, the decision of an arbitrator can be converted into
a legal judgment
Purpose of arbitration is to Reach a Decision
▶ Advantages of Arbitration: Answer: Permits all participating parties and
the arbitrator to observe any damage or other problems for themselves -
particularly useful in determining fault regarding disclosure and "expert
matters"
Arbitrators are not bound by legal precedent
In situations involving customers, goodwill is not usually damaged
Arbitration saves time, is flexible and usually less costly than trial
Arbitration can usually be conducted in a private setting so others will not
be aware of its proceedings
▶ Disadvantages of Arbitration Answer: The choice of an arbitrator, as
defined in a contract, may limit the options of individuals to select an
arbitrator. Therefore, arbitration panels may not be "balanced"
Critics argue that arbitration can be unfair to an individual in a dispute with
a large organization
Absence of legal representation can be harmful to individuals (vs. a
corporation)
