WGU C215 OPERATIONS MANAGEMENT OA
EXAM / OPERATIONS MANAGEMENT C215 WGU
OBJECTIVE ASSESSMENT (OA)
Which capacity planning measurement tells how much capacity a company is using? -
<<<<CORRECT ANSWERS>>>Capacity utilization
Which two statements are true about effective capacity? - <<<<CORRECT
ANSWERS>>>An effective capacity maintains a minimum output rate under normal
conditions.
An effective capacity is lower than design capacity
When is capacity measurement at the best operating level? - <<<<CORRECT
ANSWERS>>>When the average unit cost is minimized
Which two capacity measurement concepts should a firm consider when conducting a
location analysis? - <<<<CORRECT ANSWERS>>>proximity to sources of supply
site considerations
What is a major factor in the decision to locate a business near its primary market
territory? - <<<<CORRECT ANSWERS>>>proximity to customers
A manufacturing company decides to open a new distribution center location in order to
minimize distribution costs to warehouses or stores.
What tool should the manufacturing company use to determine where the new
distribution center should be located? - <<<<CORRECT ANSWERS>>>by using the
load-distance model
Which two types of operations include repetitive processes? - <<<<CORRECT
ANSWERS>>>continuous process
line process
Which definition is used for quality evaluates how well a product performs its intended
function? - <<<<CORRECT ANSWERS>>>Fitness for use
Which total quality management (TQM) process was developed to stress management's
responsibility for quality? - <<<<CORRECT ANSWERS>>>14 points for quality
improvement
Which total quality management (TQM) process consists of 13 published standards and
guidelines? - <<<<CORRECT ANSWERS>>>ISO 9000
, A company manufactures shoes using a quality management system. The company
needs to put a process in place to measure any defects. The company would like to
measure the number of defects and observe the number of occurrences to isolate the
particular defect.
Which quality tool should the company use to focus on correcting this particular issue? -
<<<<CORRECT ANSWERS>>>checklist
Which quality control tool should be used to monitor the current status or end result of a
process? - <<<<CORRECT ANSWERS>>>Flowchart
Which group of keywords or phrases describes the crucial role that marketing plays in
the total quality management (TQM) process? - <<<<CORRECT ANSWERS>>>Review
and recommend product changes, satisfy customers needs, open communication
What is the common theme in total quality management (TQM) across all functions in
an organization? - <<<<CORRECT ANSWERS>>>To satisfy customer needs
Which concept of variation measures the central tendency of a set of data? -
<<<<CORRECT ANSWERS>>>mean
What do assignable causes of variation indicate? - <<<<CORRECT
ANSWERS>>>Equipment was found out of control
Which continuous improvement method does Cpk measure? - <<<<CORRECT
ANSWERS>>>How close one is to a target and how consistent one is with the average
performance
What are two important aspects of Six Sigma? - <<<<CORRECT ANSWERS>>>people
involvement
technical tools
Which strategy is used by some emergency rooms to overcome customer frustrations
about long waiting times? - <<<<CORRECT ANSWERS>>>Screen patients and fast-
track those with minor ailments
Which two factors affect a service location decision? - <<<<CORRECT
ANSWERS>>>Proximity to customers
Quality of life issues
Which is a key factor of a location analysis for a service company? - <<<<CORRECT
ANSWERS>>>Proximity to customers
What helps an organization identify and plan the actions necessary to meet current and
future customer demands? - <<<<CORRECT ANSWERS>>>capacity planning
EXAM / OPERATIONS MANAGEMENT C215 WGU
OBJECTIVE ASSESSMENT (OA)
Which capacity planning measurement tells how much capacity a company is using? -
<<<<CORRECT ANSWERS>>>Capacity utilization
Which two statements are true about effective capacity? - <<<<CORRECT
ANSWERS>>>An effective capacity maintains a minimum output rate under normal
conditions.
An effective capacity is lower than design capacity
When is capacity measurement at the best operating level? - <<<<CORRECT
ANSWERS>>>When the average unit cost is minimized
Which two capacity measurement concepts should a firm consider when conducting a
location analysis? - <<<<CORRECT ANSWERS>>>proximity to sources of supply
site considerations
What is a major factor in the decision to locate a business near its primary market
territory? - <<<<CORRECT ANSWERS>>>proximity to customers
A manufacturing company decides to open a new distribution center location in order to
minimize distribution costs to warehouses or stores.
What tool should the manufacturing company use to determine where the new
distribution center should be located? - <<<<CORRECT ANSWERS>>>by using the
load-distance model
Which two types of operations include repetitive processes? - <<<<CORRECT
ANSWERS>>>continuous process
line process
Which definition is used for quality evaluates how well a product performs its intended
function? - <<<<CORRECT ANSWERS>>>Fitness for use
Which total quality management (TQM) process was developed to stress management's
responsibility for quality? - <<<<CORRECT ANSWERS>>>14 points for quality
improvement
Which total quality management (TQM) process consists of 13 published standards and
guidelines? - <<<<CORRECT ANSWERS>>>ISO 9000
, A company manufactures shoes using a quality management system. The company
needs to put a process in place to measure any defects. The company would like to
measure the number of defects and observe the number of occurrences to isolate the
particular defect.
Which quality tool should the company use to focus on correcting this particular issue? -
<<<<CORRECT ANSWERS>>>checklist
Which quality control tool should be used to monitor the current status or end result of a
process? - <<<<CORRECT ANSWERS>>>Flowchart
Which group of keywords or phrases describes the crucial role that marketing plays in
the total quality management (TQM) process? - <<<<CORRECT ANSWERS>>>Review
and recommend product changes, satisfy customers needs, open communication
What is the common theme in total quality management (TQM) across all functions in
an organization? - <<<<CORRECT ANSWERS>>>To satisfy customer needs
Which concept of variation measures the central tendency of a set of data? -
<<<<CORRECT ANSWERS>>>mean
What do assignable causes of variation indicate? - <<<<CORRECT
ANSWERS>>>Equipment was found out of control
Which continuous improvement method does Cpk measure? - <<<<CORRECT
ANSWERS>>>How close one is to a target and how consistent one is with the average
performance
What are two important aspects of Six Sigma? - <<<<CORRECT ANSWERS>>>people
involvement
technical tools
Which strategy is used by some emergency rooms to overcome customer frustrations
about long waiting times? - <<<<CORRECT ANSWERS>>>Screen patients and fast-
track those with minor ailments
Which two factors affect a service location decision? - <<<<CORRECT
ANSWERS>>>Proximity to customers
Quality of life issues
Which is a key factor of a location analysis for a service company? - <<<<CORRECT
ANSWERS>>>Proximity to customers
What helps an organization identify and plan the actions necessary to meet current and
future customer demands? - <<<<CORRECT ANSWERS>>>capacity planning
