Exam Study Guide Questions And All Correct Answers
1. linear model of communication: theory that views communication as a one-way
process in which a source conveys an encoded message through a channel to a receiver, who then
decodes that message
2. source: the person responsible for inventing the idea on which he or she intends to speak
and crafting that idea to an audience
3. encoding: taking an abstract notion and providing it meaning through the application of
symbols
4. message: the content or idea that the source tries to convey to the audience
5. channel: the medium through which an encoded message is transmitted from a source to a
receiver
6. receiver: the person or audience that a message is being transmitted to
7. decoding: the process of drawing meaning from the symbols that were used to encode a
message
8. noise: anything that can change the message after the source encodes and sends it
9. physical noise examples: other sounds, visual barriers, poor volume and projection,
distraction in the room, hunger, tiredness, and other bodily limitations
10. psychological noise examples: Preoccupation with other thoughts, emotional
reaction to the topic, prejudice or ill will towards the speaker, unwillingness to listen, resistance to
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, the message.
11. interactive model of communication: communication theory that views
communication as a two-way process that includes feedback and the environment
12. feedback: the receiver's response to a message that is sent to the sender
13. environment: the context in which the communication process takes place
14. environmental elements: beliefs, context, history, participants, relationships,
physical setting, values
15. transactional model of communication: the theory that views
communication as a constant process in which all parties simultaneously play the roles of
sender and receiver
16. similarities in conversation and speech: Audience-centered, attention to
feedback, goal-dri-ven, logic is required, stories for ettect.
17. differences in conversation and speech: language choices, speeches
require more organi-zation, use of notes, no interruptions, delivery style, physical arrangement
18. 3 public speaking myths: Public speaking is a talent not a skill, speech is easy
we do it all the time, there is no right way to deliver a speech
19. phobia: a persistent, irrational fear of a specific object, activity, or situation that leads to a
compelling desire to avoid
20. communication apprehension: the fear or anxiety associated with real or
anticipated communi-cation with another or others
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, 21. self-fulfilling prophecy: convincing yourself that something is going to happen
before it does, thus leading to the occurrence of what you originally expected
22. physical effects of communication apprehension: Rise in blood
pressure/face flushing red, shortness of breath, galvanic skin tightening, perspiration.
23. systematic desensitization: the process whereby a person is slowly introduced
to a fear such that each time he or she overcomes the fear the intensity is decreased
24. ethics: involve morals and the specific moral choices to be made by a person
25. ethics of choosing a topic: speakers must choose topics and messages they
firmly believe are in the best interests of their audience
26. Plagiarism: taking the intellectual achievements of another person and presenting
them as one's own
27. global plagiarism: taking an entire piece of work and saying that it is your own
28. incremental plagiarism: using part of someone else's work and not citing it as
a source
29. patchwork plagiarism: taking ideas from more than one piece of work and
putting them together into a new piece of work, and then presenting them as original work
without giving due credit to the sources
30. patchworking: taking original source material and changing a few words in it, but not
enough to consider it a paraphrase, all the while not citing the original source material
31. ethics of language and delivery: Maintain composure, describe people
with respect, avoid profanity, balance simplicity and complexity, balance emotion and logic.
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