HCQM Quality Improvement,
Management, Assurance, Patient
Safety, Accreditation Organizations &
Final Exam Questions and Verified
Answers | Brand New Version
1. Basic common threads of Quality Management. - ANSWER ✅ Examine the
processes leading to the delivery of care, the outcomes expected from the
care, and the degree to which the expected outcomes are reached.
2. Deming recommends manipulating these systems to have the greatest impact
on quality. - ANSWER ✅ The systems used to produce the product.
3. Manipulating systems used to produce the product will have this effect on
the distance between the standard deviation lines. - ANSWER ✅ They will
narrow.
4. The narrower the standard deviation lines, the process will become more -
ANSWER ✅ Reliable, homogeneous, and reproducible.
5. These consume the most resources to correct, but have the least impact on
improving the system. - ANSWER ✅ Special causes.
,6. Addressing these will have the most impact on patient outcomes. -
ANSWER ✅ Common causes.
7. Joseph Juran - ANSWER ✅ Introduced the concept of Total Quality
Control.
8. Total Quality Control theory is based on the trilogy of - ANSWER ✅
Quality planning, quality control, and quality improvement.
9. According to Juran, when many factors influence a system - ANSWER ✅
Only a vital few factors will significantly change the system.
10.Total Quality Control theory is a complementary idea to this concept -
ANSWER ✅ Special cause and common cause
11.The vital few factors capable of influencing a system under Juran's Total
Quality Control theory are elements of - ANSWER ✅ Common cause
because they have the most influence on a system
12.Juran's theory of Total Quality Control emphasizes the need for participation
from the - ANSWER ✅ Whole organization
13.Juran proposes this in order to assure adequate consideration to deploy
improvement resources and continuous follow up of results. - ANSWER ✅
A Council
14.Philip B. Crosby - ANSWER ✅ Added the financial consequences of
quality performance to basic quality improvement principles.
,15.Cost of Non-Conformance - ANSWER ✅ Crosby's theory requiring the
calculation of the amount of money spent on mistakes and subtracting what
it would have cost to do things right the first time.
16.This concept helps quantify the financial benefits of using the quality
process. - ANSWER ✅ Cost of Non-Conformance
17.This creates a financial incentive for investing in the quality process. -
ANSWER ✅ Cost of Non-Conformance
18.Highlights the savings generated by doing things right the first time. -
ANSWER ✅ Cost of Non-Conformance
19.Quality Management - ANSWER ✅ A broader conceptualization of the
approaches to improving quality. It is an umbrella term that covers the entire
field of quality review.
20.Quality management consists of these nine aspects - ANSWER ✅ 1. Quality
Assurance 2. Quality Improvement 3. Continuous Quality Improvement 4.
Total Quality Management 5. Credentialing 6. Risk Management 7.
Utilization Review 8. Medical Records 9. Infection Control
21.Quality Assurance - ANSWER ✅ Addresses primarily negative outcomes
(sentinel events). Seeks opportunities for improvement by monitoring bad
events.
22.This quality focus area has a long history of being associated with
punishment of peers. - ANSWER ✅ Quality Assurance.
, 23.Quality Improvement (Performance Improvement) - ANSWER ✅ Seeks
opportunities to improve care by improving upon outcomes that are
currently considered satisfactory.
24.This is associated with the concept of getting better at what is already done
well. - ANSWER ✅ Quality Improvement
25.Continuous Quality Improvement - ANSWER ✅ Builds on previous
improvements and uses a systematic process including data analysis to
continuously enhance performance.
26.Total Quality Management - ANSWER ✅ encompasses Quality Assurance
(improve through monitoring bad events), Quality Improvement (get better
at what is already done well) and Continuous Quality Improvement (use of
systematic processes and data analysis to continuously enhance
performance). Adds to the dimension of organizational improvement and a
focus on customer desires.
27.Quality focus that includes a focus on customer desires. - ANSWER ✅
Total Quality Management
28.Focuses on negative events to identify opportunities for improvement. -
ANSWER ✅ Quality Assurance.
29.Strength of Quality Assurance - ANSWER ✅ Focuses on events we want to
never occur.
Management, Assurance, Patient
Safety, Accreditation Organizations &
Final Exam Questions and Verified
Answers | Brand New Version
1. Basic common threads of Quality Management. - ANSWER ✅ Examine the
processes leading to the delivery of care, the outcomes expected from the
care, and the degree to which the expected outcomes are reached.
2. Deming recommends manipulating these systems to have the greatest impact
on quality. - ANSWER ✅ The systems used to produce the product.
3. Manipulating systems used to produce the product will have this effect on
the distance between the standard deviation lines. - ANSWER ✅ They will
narrow.
4. The narrower the standard deviation lines, the process will become more -
ANSWER ✅ Reliable, homogeneous, and reproducible.
5. These consume the most resources to correct, but have the least impact on
improving the system. - ANSWER ✅ Special causes.
,6. Addressing these will have the most impact on patient outcomes. -
ANSWER ✅ Common causes.
7. Joseph Juran - ANSWER ✅ Introduced the concept of Total Quality
Control.
8. Total Quality Control theory is based on the trilogy of - ANSWER ✅
Quality planning, quality control, and quality improvement.
9. According to Juran, when many factors influence a system - ANSWER ✅
Only a vital few factors will significantly change the system.
10.Total Quality Control theory is a complementary idea to this concept -
ANSWER ✅ Special cause and common cause
11.The vital few factors capable of influencing a system under Juran's Total
Quality Control theory are elements of - ANSWER ✅ Common cause
because they have the most influence on a system
12.Juran's theory of Total Quality Control emphasizes the need for participation
from the - ANSWER ✅ Whole organization
13.Juran proposes this in order to assure adequate consideration to deploy
improvement resources and continuous follow up of results. - ANSWER ✅
A Council
14.Philip B. Crosby - ANSWER ✅ Added the financial consequences of
quality performance to basic quality improvement principles.
,15.Cost of Non-Conformance - ANSWER ✅ Crosby's theory requiring the
calculation of the amount of money spent on mistakes and subtracting what
it would have cost to do things right the first time.
16.This concept helps quantify the financial benefits of using the quality
process. - ANSWER ✅ Cost of Non-Conformance
17.This creates a financial incentive for investing in the quality process. -
ANSWER ✅ Cost of Non-Conformance
18.Highlights the savings generated by doing things right the first time. -
ANSWER ✅ Cost of Non-Conformance
19.Quality Management - ANSWER ✅ A broader conceptualization of the
approaches to improving quality. It is an umbrella term that covers the entire
field of quality review.
20.Quality management consists of these nine aspects - ANSWER ✅ 1. Quality
Assurance 2. Quality Improvement 3. Continuous Quality Improvement 4.
Total Quality Management 5. Credentialing 6. Risk Management 7.
Utilization Review 8. Medical Records 9. Infection Control
21.Quality Assurance - ANSWER ✅ Addresses primarily negative outcomes
(sentinel events). Seeks opportunities for improvement by monitoring bad
events.
22.This quality focus area has a long history of being associated with
punishment of peers. - ANSWER ✅ Quality Assurance.
, 23.Quality Improvement (Performance Improvement) - ANSWER ✅ Seeks
opportunities to improve care by improving upon outcomes that are
currently considered satisfactory.
24.This is associated with the concept of getting better at what is already done
well. - ANSWER ✅ Quality Improvement
25.Continuous Quality Improvement - ANSWER ✅ Builds on previous
improvements and uses a systematic process including data analysis to
continuously enhance performance.
26.Total Quality Management - ANSWER ✅ encompasses Quality Assurance
(improve through monitoring bad events), Quality Improvement (get better
at what is already done well) and Continuous Quality Improvement (use of
systematic processes and data analysis to continuously enhance
performance). Adds to the dimension of organizational improvement and a
focus on customer desires.
27.Quality focus that includes a focus on customer desires. - ANSWER ✅
Total Quality Management
28.Focuses on negative events to identify opportunities for improvement. -
ANSWER ✅ Quality Assurance.
29.Strength of Quality Assurance - ANSWER ✅ Focuses on events we want to
never occur.
