USPS CLERK TEST QUESTIONS WITH
COMPLETE SOLUTIONS14
Who does same duties as SSA but also supports back office? - ANSWERS-Sales and Services
Distribution Associate SSDA
Who are responsible for ensuring that employees are properly trained - ANSWERS-The
supervisor
What are some barriers to effective listening? - ANSWERS-noise, day dreaming, preoccupied,
info overload, environment, physical impairment, lack of interest assumptions, defensiveness,
evaluating and judging, clarification planning your response.
What is the difference between verbal and nonverbal communication? - ANSWERS-Verbal.
Nonverbal, body language, facial expressions
What is the minimum and maximum weight of a package mailed priority mail? - ANSWERS-No
minimum, maximum 70 lbs
Name 6 shipping services that the post office offers - ANSWERS-priority mail express, priority
mail, first class package, ground, parcel return service, international
how can you obtain a PME label - ANSWERS-Post Office online or kiosk
How many surcharges does the post office have for our shipping services? Describe each one -
ANSWERS-Balloon Price-OM, zone 1-4 20 lbs 84 inches. Ground-zone 5-9 20 lbs over 84 inches.
Dimensional Weight-PM zones 5-9 that exceed 1 cubic foot. Oversized-Ground 5-9 108 inches
up to 130
, How do you build customer relationships? - ANSWERS-Positive attitude, listening,
communication, adapt to change, product knowledge, listen to your customer, be the best
What are two types of communication? - ANSWERS-Verbal and non-verbal
Commercial base pricing incentives apply to what - ANSWERS-postage only
What is the difference between HFPU and Post Office addressee? - ANSWERS-Hold for pick up-
addressee receives a text arrives at PO. addressee it is delivered to the address by sender
Name the Six Retail Moments that Matter? - ANSWERS-First impression, Urgency, Clean, Pride
Inside, Transitioning to front, Solutions.
By federal law all Postal Service employees are mandated to do what with all mail while in our
custody? - ANSWERS-Protect and preserve
What provides a convenient way for merchant who send a large volume of parcels to receive
merchandise from their customers? - ANSWERS-Bulk Parcel Return Service
Who are considered business leaders and community anchors that local contacts the Postal
Service needs to increase its share of the shipping market - ANSWERS-post master
Who help customers identify mailing needs ensures customers complete required forms before
they reach the window, and answers customer questions - ANSWERS-lobby assistant
Why is our Postal Brand important? - ANSWERS-customers have a choice. Retail is face brand.
Customers confidence see our brand.
COMPLETE SOLUTIONS14
Who does same duties as SSA but also supports back office? - ANSWERS-Sales and Services
Distribution Associate SSDA
Who are responsible for ensuring that employees are properly trained - ANSWERS-The
supervisor
What are some barriers to effective listening? - ANSWERS-noise, day dreaming, preoccupied,
info overload, environment, physical impairment, lack of interest assumptions, defensiveness,
evaluating and judging, clarification planning your response.
What is the difference between verbal and nonverbal communication? - ANSWERS-Verbal.
Nonverbal, body language, facial expressions
What is the minimum and maximum weight of a package mailed priority mail? - ANSWERS-No
minimum, maximum 70 lbs
Name 6 shipping services that the post office offers - ANSWERS-priority mail express, priority
mail, first class package, ground, parcel return service, international
how can you obtain a PME label - ANSWERS-Post Office online or kiosk
How many surcharges does the post office have for our shipping services? Describe each one -
ANSWERS-Balloon Price-OM, zone 1-4 20 lbs 84 inches. Ground-zone 5-9 20 lbs over 84 inches.
Dimensional Weight-PM zones 5-9 that exceed 1 cubic foot. Oversized-Ground 5-9 108 inches
up to 130
, How do you build customer relationships? - ANSWERS-Positive attitude, listening,
communication, adapt to change, product knowledge, listen to your customer, be the best
What are two types of communication? - ANSWERS-Verbal and non-verbal
Commercial base pricing incentives apply to what - ANSWERS-postage only
What is the difference between HFPU and Post Office addressee? - ANSWERS-Hold for pick up-
addressee receives a text arrives at PO. addressee it is delivered to the address by sender
Name the Six Retail Moments that Matter? - ANSWERS-First impression, Urgency, Clean, Pride
Inside, Transitioning to front, Solutions.
By federal law all Postal Service employees are mandated to do what with all mail while in our
custody? - ANSWERS-Protect and preserve
What provides a convenient way for merchant who send a large volume of parcels to receive
merchandise from their customers? - ANSWERS-Bulk Parcel Return Service
Who are considered business leaders and community anchors that local contacts the Postal
Service needs to increase its share of the shipping market - ANSWERS-post master
Who help customers identify mailing needs ensures customers complete required forms before
they reach the window, and answers customer questions - ANSWERS-lobby assistant
Why is our Postal Brand important? - ANSWERS-customers have a choice. Retail is face brand.
Customers confidence see our brand.
