USPS SSA ACADEMY 421 EXAM
QUESTIONS WITH COMPLETE
SOLUTIONS8
Postal service employees operate under a mandate to protect and preserve the mail placed in
its: - ANSWERS-Custody
A violation of the security and sanctity of the mail is: - ANSWERS-Failing to deliver the mail.
The first opportunity for a sales and services associate to start the customer experience on a
positive note is to: - ANSWERS-Deliver a first impression.
The type of communication that can enhance or contradict messages is: - ANSWERS-Non -
verbal communication
approach a sales and services associate can use to engage our customers and ensure their need
are met is: - ANSWERS-A+GIST
Why is maintaining the security and sanctity mail one of the core responsibilities of the Postal
Service ? - ANSWERS-Instills customer confidence.
Successful sales transactions occur when the Sales and Services Associate (SSA): - ANSWERS-
Makes an informed mutual decision with the customer on products services.
What is the most positive way to impact customer perception of the Post Office? - ANSWERS-
Provide world - class customer service
, The U.S. Postal Service is the only delivery service that reaches: - ANSWERS-Every address in the
nation six days a week.
An organized workstation creates a more _________ workplace. - ANSWERS-Efficient
How a Sales and Services associate ( SSA ) conducts themselves on the job effects the: -
ANSWERS-Postal brand
An active listening technique used to create a successful transaction is called: - ANSWERS-
Clarifying.
One of the first things a customer notices about a Sales and Services Associate (SSA) is their: -
ANSWERS-Personal appearance
The primary law enforcement for the United States Postal Service the: - ANSWERS-Postal
Inspection Service
Preferred services that usually offer the customer the best value are: - ANSWERS-Priority Mail
Express and Priority Mail
A customer wants to mail fewer than 5,000 flat-sized mailpieces to everyone in a specific area.
The Sales and Services Associate (SSA) may offer the service: - ANSWERS-Every Door Direct
Mail-Retail
First Class Mail consists of greeting cards, statements, bills, and: - ANSWERS-Business
documents
Any mailable item weighing _____ or less can be sent First-Class Mail. - ANSWERS-13 oz
QUESTIONS WITH COMPLETE
SOLUTIONS8
Postal service employees operate under a mandate to protect and preserve the mail placed in
its: - ANSWERS-Custody
A violation of the security and sanctity of the mail is: - ANSWERS-Failing to deliver the mail.
The first opportunity for a sales and services associate to start the customer experience on a
positive note is to: - ANSWERS-Deliver a first impression.
The type of communication that can enhance or contradict messages is: - ANSWERS-Non -
verbal communication
approach a sales and services associate can use to engage our customers and ensure their need
are met is: - ANSWERS-A+GIST
Why is maintaining the security and sanctity mail one of the core responsibilities of the Postal
Service ? - ANSWERS-Instills customer confidence.
Successful sales transactions occur when the Sales and Services Associate (SSA): - ANSWERS-
Makes an informed mutual decision with the customer on products services.
What is the most positive way to impact customer perception of the Post Office? - ANSWERS-
Provide world - class customer service
, The U.S. Postal Service is the only delivery service that reaches: - ANSWERS-Every address in the
nation six days a week.
An organized workstation creates a more _________ workplace. - ANSWERS-Efficient
How a Sales and Services associate ( SSA ) conducts themselves on the job effects the: -
ANSWERS-Postal brand
An active listening technique used to create a successful transaction is called: - ANSWERS-
Clarifying.
One of the first things a customer notices about a Sales and Services Associate (SSA) is their: -
ANSWERS-Personal appearance
The primary law enforcement for the United States Postal Service the: - ANSWERS-Postal
Inspection Service
Preferred services that usually offer the customer the best value are: - ANSWERS-Priority Mail
Express and Priority Mail
A customer wants to mail fewer than 5,000 flat-sized mailpieces to everyone in a specific area.
The Sales and Services Associate (SSA) may offer the service: - ANSWERS-Every Door Direct
Mail-Retail
First Class Mail consists of greeting cards, statements, bills, and: - ANSWERS-Business
documents
Any mailable item weighing _____ or less can be sent First-Class Mail. - ANSWERS-13 oz
