USPS virtual assessment 475
questions with complete solutions3
A customer complains that she spent 30 minutes with one of your fellow employees who could
not find the tracking information for her US PS package even though she provide him with a
tracking number - ANSWERS-Best: Apologize and ask her for the tracking number retrieve the
relevant information to see if there's anything else she needs
Worst: apologize and explain that your fellow employee is new and therefore an experience
with such a request
Your fellow postal employee made several errors what you had to amend slowing down the
productivity of your work you suspect this is due to her struggling with the new work
procedures Recently introduced by your postmaster - ANSWERS-Best: Point out her mistakes
and demonstrated accurate way to complete her work for the new procedures
Worst: inform the postmaster of the situation suggested new procedures be dismissed as this is
slowing down your work productivity
A customer is upset as she purchased a specific stationary set that her daughter wanted as a gift
for her birthday which is today she later realized the pen is missing from the set and she now
wants to exchange it for the same complete Set which unfortunately is out of stock - ANSWERS-
Best: Locate another post office that has a specific set and tell her that she can get it there
Worst: suggest that she make an official complaint that you will pass on to your postmaster
You have received a large delivery of new shipping supplies and have been asked to finish
stacking them on the shelves by lunchtime while stacking you notice that your fellow postal
employee is struggling with the customers request - ANSWERS-Best: give your colleague quick
questions with complete solutions3
A customer complains that she spent 30 minutes with one of your fellow employees who could
not find the tracking information for her US PS package even though she provide him with a
tracking number - ANSWERS-Best: Apologize and ask her for the tracking number retrieve the
relevant information to see if there's anything else she needs
Worst: apologize and explain that your fellow employee is new and therefore an experience
with such a request
Your fellow postal employee made several errors what you had to amend slowing down the
productivity of your work you suspect this is due to her struggling with the new work
procedures Recently introduced by your postmaster - ANSWERS-Best: Point out her mistakes
and demonstrated accurate way to complete her work for the new procedures
Worst: inform the postmaster of the situation suggested new procedures be dismissed as this is
slowing down your work productivity
A customer is upset as she purchased a specific stationary set that her daughter wanted as a gift
for her birthday which is today she later realized the pen is missing from the set and she now
wants to exchange it for the same complete Set which unfortunately is out of stock - ANSWERS-
Best: Locate another post office that has a specific set and tell her that she can get it there
Worst: suggest that she make an official complaint that you will pass on to your postmaster
You have received a large delivery of new shipping supplies and have been asked to finish
stacking them on the shelves by lunchtime while stacking you notice that your fellow postal
employee is struggling with the customers request - ANSWERS-Best: give your colleague quick
