USPS Window Academy Exam Study
Guide Questions and Answers8
Communication - ANSWERS-is the art of using words effectively to impart information or ideas.
S. O. L. E. R. - ANSWERS-stands for Squarely face the person. Open your posture. Lean toward
the sender. Eye contact maintained. Relax while attending.
Need - ANSWERS-is a desire to improve or accomplish something.
G. I. S. T. - ANSWERS-stands for Greet. Inquire. Suggest. Thank
Mailability - ANSWERS-refers to a mailpiece conforming to minimum and maximum size
standards.
Minimum dimensions for mailpieces are - ANSWERS-three and a half inches in height, by five
inches in length, and point zero zero seven (.007) inches thick
The five processing categories for mailpieces are - ANSWERS-Letters. Flats. Machinable Parcels.
Irregular Parcels, and Outside Parcels.
How much indemnity or insurance coverage for lost or damaged items? - ANSWERS-Up to five
thousand dollars ($5000)
Registered mail insures up to - ANSWERS-twenty-five thousand dollars ($25000) based on the
value of the item
, Every Day Direct Mail or E. D. D. M. - ANSWERS-allows customers to mail up to five thousand
(5000) flat-sized mailpieces within an area serviced by a single post office.
Oversized Pricing - ANSWERS-applies to Standard Post pieces that measure between one-
hundred eight (108) inches and one-hundred and thirty (130) inches in combined length and
girth.
Balloon Pricing - ANSWERS-applies to Priority mail and Standard post packages shipped to Zones
one through four (1-4), weigh less than 20 pounds and measure between eighty-four (84) and
one-hundred eight (108) inches in combined length and girth.
Dimensional weight or Dim Weight pricing - ANSWERS-applies to Priority mail packages shipped
to Zones five through eight and exceed the dimensions of twelve by twelve by twelve or
seventeen twenty-eight cubic inches. Divide by one-hundred ninety-four (194). Irregular-shaped
parcels must be be multiplied by point seven eight five (.785), then divided by one-hundred
ninety-four (194).
Mailing Services - ANSWERS-are services in which the postal service has no competition. These
include First-Class mail, Periodicals, and Standard Mail, and Package services such as Bound
printed Matter, Library Mail, Media Mail, Standard Post, and our Extra Services
Shipping Services - ANSWERS-are services in which the postal service is competitive with other
delivery companies. These services include Priority Mail Express, Priority Mail, Parcel Select, and
Parcel Return Service.
Global Express Guarunteed - ANSWERS-includes one hundred dollars ($100) liability insurance.
Customers can purchase up to two-thousand four-hundred and ninety-nine dollars ($2499).
Label (11-HPFU) eleven H. P. F. U. - ANSWERS-is for Priority Mail Express hold for pickup. Label
(11-B) eleven B is used for Post Office to Addressee.
Guide Questions and Answers8
Communication - ANSWERS-is the art of using words effectively to impart information or ideas.
S. O. L. E. R. - ANSWERS-stands for Squarely face the person. Open your posture. Lean toward
the sender. Eye contact maintained. Relax while attending.
Need - ANSWERS-is a desire to improve or accomplish something.
G. I. S. T. - ANSWERS-stands for Greet. Inquire. Suggest. Thank
Mailability - ANSWERS-refers to a mailpiece conforming to minimum and maximum size
standards.
Minimum dimensions for mailpieces are - ANSWERS-three and a half inches in height, by five
inches in length, and point zero zero seven (.007) inches thick
The five processing categories for mailpieces are - ANSWERS-Letters. Flats. Machinable Parcels.
Irregular Parcels, and Outside Parcels.
How much indemnity or insurance coverage for lost or damaged items? - ANSWERS-Up to five
thousand dollars ($5000)
Registered mail insures up to - ANSWERS-twenty-five thousand dollars ($25000) based on the
value of the item
, Every Day Direct Mail or E. D. D. M. - ANSWERS-allows customers to mail up to five thousand
(5000) flat-sized mailpieces within an area serviced by a single post office.
Oversized Pricing - ANSWERS-applies to Standard Post pieces that measure between one-
hundred eight (108) inches and one-hundred and thirty (130) inches in combined length and
girth.
Balloon Pricing - ANSWERS-applies to Priority mail and Standard post packages shipped to Zones
one through four (1-4), weigh less than 20 pounds and measure between eighty-four (84) and
one-hundred eight (108) inches in combined length and girth.
Dimensional weight or Dim Weight pricing - ANSWERS-applies to Priority mail packages shipped
to Zones five through eight and exceed the dimensions of twelve by twelve by twelve or
seventeen twenty-eight cubic inches. Divide by one-hundred ninety-four (194). Irregular-shaped
parcels must be be multiplied by point seven eight five (.785), then divided by one-hundred
ninety-four (194).
Mailing Services - ANSWERS-are services in which the postal service has no competition. These
include First-Class mail, Periodicals, and Standard Mail, and Package services such as Bound
printed Matter, Library Mail, Media Mail, Standard Post, and our Extra Services
Shipping Services - ANSWERS-are services in which the postal service is competitive with other
delivery companies. These services include Priority Mail Express, Priority Mail, Parcel Select, and
Parcel Return Service.
Global Express Guarunteed - ANSWERS-includes one hundred dollars ($100) liability insurance.
Customers can purchase up to two-thousand four-hundred and ninety-nine dollars ($2499).
Label (11-HPFU) eleven H. P. F. U. - ANSWERS-is for Priority Mail Express hold for pickup. Label
(11-B) eleven B is used for Post Office to Addressee.
