Genesys Professional Exam, Scripter - Genesys Cloud Exam,
Genesys Cloud CX GCP-GCX
A campaign can have multiple DNC lists
True
Which Genesys Cloud component is a basic requirement to deploy a simple
contact center with Rotary call routing to a group of agents?
Communicate
What is the maximum file size that a user can upload into Genesys Cloud
Documents?
2 GB
You can enable the location detection setting of the contact center from the
_____ container
Account Settings
Genesys Cloud does not perform virus scans for attachments that are
shared in chats.
True
,Every Edge must be associated with a ______
Site
You want each group to have a place to upload, organize, and share
documents and files. Which setting would you click to configure this
behavior?
Workspaces
A numbering plan is also known as a dial plan
True
Genesys Cloud___ Edge supports more than 75 concurrent calls.
Standard
Which of the following displays the real-time metrics for the contact center?
Dynamic views
The number of offered calls always equals answered + abandonded + transfer
False
,Select the metrics that are available in the Agent Metrics report.
Interactions that have handled the time, average talk time, after call work
and handle time, transfer
Which Queue report shows the summary data associated with specific
wrap-up codes?
Queue Wrap Up Summary report
Which report shows details about interactions for one or more agents?
Interaction Details Report
Which report provides the evaluations of agents for interactions that
started within the range specified in the report's parameters?
Agent Quality Details Report
Which configuration field allows you to turn on the schedule for a report?
Report Generation Time
What formats are available for report downloads?
PDF, XLS, XLSX
, For how long can you access a historical copy of a report before it is
automatically deleted?
90 days
Reports are disabled because ____________
the report failed to run for two consecutive times
All metrics shown in the Queues Performance Summary view are for inbound
interactions only.
False
Which view displays current metrics and information about your queues?
My queues activity
Which is used to view in-progress and completed interactions?
Interactions View
Which of the following views allows you to view in-progress and completed
interactions for a specific queue or queues
Queues Interactions Detail View
Genesys Cloud CX GCP-GCX
A campaign can have multiple DNC lists
True
Which Genesys Cloud component is a basic requirement to deploy a simple
contact center with Rotary call routing to a group of agents?
Communicate
What is the maximum file size that a user can upload into Genesys Cloud
Documents?
2 GB
You can enable the location detection setting of the contact center from the
_____ container
Account Settings
Genesys Cloud does not perform virus scans for attachments that are
shared in chats.
True
,Every Edge must be associated with a ______
Site
You want each group to have a place to upload, organize, and share
documents and files. Which setting would you click to configure this
behavior?
Workspaces
A numbering plan is also known as a dial plan
True
Genesys Cloud___ Edge supports more than 75 concurrent calls.
Standard
Which of the following displays the real-time metrics for the contact center?
Dynamic views
The number of offered calls always equals answered + abandonded + transfer
False
,Select the metrics that are available in the Agent Metrics report.
Interactions that have handled the time, average talk time, after call work
and handle time, transfer
Which Queue report shows the summary data associated with specific
wrap-up codes?
Queue Wrap Up Summary report
Which report shows details about interactions for one or more agents?
Interaction Details Report
Which report provides the evaluations of agents for interactions that
started within the range specified in the report's parameters?
Agent Quality Details Report
Which configuration field allows you to turn on the schedule for a report?
Report Generation Time
What formats are available for report downloads?
PDF, XLS, XLSX
, For how long can you access a historical copy of a report before it is
automatically deleted?
90 days
Reports are disabled because ____________
the report failed to run for two consecutive times
All metrics shown in the Queues Performance Summary view are for inbound
interactions only.
False
Which view displays current metrics and information about your queues?
My queues activity
Which is used to view in-progress and completed interactions?
Interactions View
Which of the following views allows you to view in-progress and completed
interactions for a specific queue or queues
Queues Interactions Detail View
