Genesys Cloud Admin Exam 2026 || Most Recent Exam Actual
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Genesys Cloud Collaborate
a social media app that helps users collaborate within the organization. It also
serves as a directory that contains user details such as name, education,
hobbies, skills, physical location, and department.
Genesys Cloud Communicate
has all the features of collaborate and provides users with telephony
capabilities. Users can use a SIP phone or WebRTC-based Genesys Cloud
phone for dialing and receiving calls.
Genesys Cloud Contact Center
offers the customer an all-in-one contact center solution for customer
engagement through multi-communication channels, such as voice, fax,
email, webchat, SMS,
social media, and callbacks.
,What are the features of Genesys Cloud Contact Center?
1. Agent Interface
2. IVR(Architect)
3. Integrations
4. Contact Center Management
5. WFM
6. ACD
7. Quality Management
8. Reports/Dashboards
9. Outbound Campaigns
10. Scripts
What is ACD Processing?
Genesys Cloud ACD dynamically matches customer interactions with
agents through the evaluation and routing method specified in the queue
settings.
Interactions View
The Interactions view under the Performance menu lets you view all in-
progress
and completed interactions. There are individual views for each type of
interaction and an All view to see everything at once
When can you set an alert?
You can set an alert to notify you when a statistic enters a user-defined
threshold, is within bounds, or is no longer within a range of values.
, What are the alert statuses?
Normal, alerting, or disabled
Where can supervisors activate and deactivate Agents?
1. Classic Queues view
2. Classic Agents Performance view
3. Agents Performance views
4. Queues Activity Detail view
5. Queues Agents Detail view
Where can in-progress interactions be monitored?
1. Interactions view
2. Agents Interactions Detail view
3. Queues Activity Detail view
What two default roles are assigned automatically?
Employee and Admin
What is best practice when creating roles?
Whenever possible you should customize an existing role by adding or
deleting permissions to keep your list of roles at a manageable level.
How are licenses managed?
Through the assignment of roles
Complete Real Exam Questions And Correct Answers (Verified
Answers) Already Graded A+ | Guaranteed Success!! Brand
New Exam | Just Released!!
Genesys Cloud Collaborate
a social media app that helps users collaborate within the organization. It also
serves as a directory that contains user details such as name, education,
hobbies, skills, physical location, and department.
Genesys Cloud Communicate
has all the features of collaborate and provides users with telephony
capabilities. Users can use a SIP phone or WebRTC-based Genesys Cloud
phone for dialing and receiving calls.
Genesys Cloud Contact Center
offers the customer an all-in-one contact center solution for customer
engagement through multi-communication channels, such as voice, fax,
email, webchat, SMS,
social media, and callbacks.
,What are the features of Genesys Cloud Contact Center?
1. Agent Interface
2. IVR(Architect)
3. Integrations
4. Contact Center Management
5. WFM
6. ACD
7. Quality Management
8. Reports/Dashboards
9. Outbound Campaigns
10. Scripts
What is ACD Processing?
Genesys Cloud ACD dynamically matches customer interactions with
agents through the evaluation and routing method specified in the queue
settings.
Interactions View
The Interactions view under the Performance menu lets you view all in-
progress
and completed interactions. There are individual views for each type of
interaction and an All view to see everything at once
When can you set an alert?
You can set an alert to notify you when a statistic enters a user-defined
threshold, is within bounds, or is no longer within a range of values.
, What are the alert statuses?
Normal, alerting, or disabled
Where can supervisors activate and deactivate Agents?
1. Classic Queues view
2. Classic Agents Performance view
3. Agents Performance views
4. Queues Activity Detail view
5. Queues Agents Detail view
Where can in-progress interactions be monitored?
1. Interactions view
2. Agents Interactions Detail view
3. Queues Activity Detail view
What two default roles are assigned automatically?
Employee and Admin
What is best practice when creating roles?
Whenever possible you should customize an existing role by adding or
deleting permissions to keep your list of roles at a manageable level.
How are licenses managed?
Through the assignment of roles
