BOEING QUALITY MANAGEMENT EXAM
QUESTIONS & CORRECT DETAILED
1. Who establishes the general safety requirements for building airplanes? -
ANSWER FAA
2. What certificate proves that facilities, equipment, procedures, and quality
systems ensure compliance with approved designs? -
ANSWER Production Certificate
3. What is the name of the FAA regulations Boeing Commercial Airplanes
must comply with? - ANSWER FARs
4. In the Boeing document hierarchy, procedures provide authority for which
type of document? - ANSWER Business Process Instructions
5. Which document describes details about how to accomplish activities in a
BPI? - ANSWER Detailed Instructions / BPGs
6. Why Boeing - ANSWER I like hands-on work with precision and want to
grow in a quality-focused environment.
,7. Final Rules - ANSWER Keep answers 30-45 seconds, always say what
YOU did, focus on safety, quality, following instructions.
8. Memory Trick - ANSWER Think: Panel - Mistake - QA - Safety - Team.
9. Select the trait that best characterizes former Boeing CEO Dennis
Muilenburg. - ANSWER type A behavior pattern
10.Over time, some of the employees at Boeing and at the federal agencies
charged with regulating the company became increasingly convinced that
they were powerless to change Boeing's culture or the profit-driven
decisions of the company's leadership. According to expectancy theory, these
employees and regulators were experiencing - ANSWER low expectancy.
11.As Boeing grew larger, created more jobs, and generated higher shareholder
returns, federal regulators ceded increasing amounts of regulatory control to
the company. In other words, the better Boeing looked in the eyes of its
shareholders and the country, the less the government interfered in its
decisions. In this case, federal regulators impacted Boeing's decisions
through - ANSWER negative reinforcement.
12.Lower-level engineers at Boeing were largely separated from other
engineers in the company and surrounded instead by managers. This resulted
in a dangerous level of groupthink within the organization. Boeing's culture
and decision-making would have benefited from the ____________ that
would have occurred had engineers been encouraged to collaborate regularly
during the design and manufacturing process. - ANSWER functional
conflict
, 13.Which leadership style from the revised Path-Goal theory was most common
at Boeing? - ANSWER path-goal clarifying
14.Which hazardous attitude resents being told what to do? -
ANSWER Anti-Authority
15.Which hazardous attitude believes accidents happen to others but not
themselves? - ANSWER Invulnerability
16.If Parts Don't Match - ANSWER I stop, verify, and ask a lead—I don't
force it.
17.Teamwork - ANSWER I support the team by staying organized and
communicating clearly.
18.Mistake - ANSWER I fixed it and started double-checking my work—
that improved my accuracy.
19.Some employees at Boeing used disinformation to deceive F.A.A. regulators
and airlines about the amount of additional pilot training required to safely
fly the 737 MAX. This information distortion represented a(n) ________
barrier. - ANSWER encoding
QUESTIONS & CORRECT DETAILED
1. Who establishes the general safety requirements for building airplanes? -
ANSWER FAA
2. What certificate proves that facilities, equipment, procedures, and quality
systems ensure compliance with approved designs? -
ANSWER Production Certificate
3. What is the name of the FAA regulations Boeing Commercial Airplanes
must comply with? - ANSWER FARs
4. In the Boeing document hierarchy, procedures provide authority for which
type of document? - ANSWER Business Process Instructions
5. Which document describes details about how to accomplish activities in a
BPI? - ANSWER Detailed Instructions / BPGs
6. Why Boeing - ANSWER I like hands-on work with precision and want to
grow in a quality-focused environment.
,7. Final Rules - ANSWER Keep answers 30-45 seconds, always say what
YOU did, focus on safety, quality, following instructions.
8. Memory Trick - ANSWER Think: Panel - Mistake - QA - Safety - Team.
9. Select the trait that best characterizes former Boeing CEO Dennis
Muilenburg. - ANSWER type A behavior pattern
10.Over time, some of the employees at Boeing and at the federal agencies
charged with regulating the company became increasingly convinced that
they were powerless to change Boeing's culture or the profit-driven
decisions of the company's leadership. According to expectancy theory, these
employees and regulators were experiencing - ANSWER low expectancy.
11.As Boeing grew larger, created more jobs, and generated higher shareholder
returns, federal regulators ceded increasing amounts of regulatory control to
the company. In other words, the better Boeing looked in the eyes of its
shareholders and the country, the less the government interfered in its
decisions. In this case, federal regulators impacted Boeing's decisions
through - ANSWER negative reinforcement.
12.Lower-level engineers at Boeing were largely separated from other
engineers in the company and surrounded instead by managers. This resulted
in a dangerous level of groupthink within the organization. Boeing's culture
and decision-making would have benefited from the ____________ that
would have occurred had engineers been encouraged to collaborate regularly
during the design and manufacturing process. - ANSWER functional
conflict
, 13.Which leadership style from the revised Path-Goal theory was most common
at Boeing? - ANSWER path-goal clarifying
14.Which hazardous attitude resents being told what to do? -
ANSWER Anti-Authority
15.Which hazardous attitude believes accidents happen to others but not
themselves? - ANSWER Invulnerability
16.If Parts Don't Match - ANSWER I stop, verify, and ask a lead—I don't
force it.
17.Teamwork - ANSWER I support the team by staying organized and
communicating clearly.
18.Mistake - ANSWER I fixed it and started double-checking my work—
that improved my accuracy.
19.Some employees at Boeing used disinformation to deceive F.A.A. regulators
and airlines about the amount of additional pilot training required to safely
fly the 737 MAX. This information distortion represented a(n) ________
barrier. - ANSWER encoding
