OXFORD ATPL - HUMAN
PERFORMANCE P2 EXAM
QUESTIONS AND ANSWERS
Ergonomics describes: - Correct Answers -the study of man in his working environment.
The letters of the SHELL model stand for: - Correct Answers -Liveware, environment,
software, liveware, hardware.
Human factors have been statistically proved to be causal factors in approximately: -
Correct Answers -70% of aircraft accidents.
Personality is based on:
1. heredity
2. childhood
3. upbringing
4. experience - Correct Answers -All of the above.
Which of the following statements is correct? - Correct Answers -Behaviour is the
outward result of personality and attitude.
Attitude is: - Correct Answers -how a person responds to another person, situation or
organisation either positevely or negatively.
Attitude is: - Correct Answers -a person's response to a situation, person or object.
Leadership qualities should include:
1. A dominant style.
2. Laisser Faire.
3. Technical competency.
4. Good communication. - Correct Answers -3 & 4 only.
During the cruise, the Captain of an aircraft starts to smoke a cigarette. The co-pilot is a
non-smoker and asks him to stop. The Captain ignores his request saying "That's your
problem". What should the co-pilot do about the situation. - Correct Answers -He should
stop discussion and return to the issue during the debrief at the end of the flight.
, What characteristics are most frequently and least appropriately displayed by a co-pilot
when under command of a highly autocratic Captain?
1. Self-assertion.
2. Scapegoat feeling.
3. Delayed reactions to observed discrepancies.
4. Disengagement. - Correct Answers -2, 3 and 4 are correct.
What characterises a self-centered cockpit? - Correct Answers -Crew members tend to
do their own jobs independently without keeping other informed.
During the pre-flight brief the aircraft commander should: - Correct Answers -emphasise
areas requiring good crew co-ordination.
Which of the following represent a solution to conflict?
1. Seeking arbitration.
2. Active listening.
3. Moving the conversation onto an emotional level.
4. Awareness of cultural differences. - Correct Answers -1, 2 and 4.
Pilots should: - Correct Answers -have a good command of the English language.
An efficient flight deck crew is one which: - Correct Answers -respects each other's
decisions and views.
Between which components of the SHELL Concept would create a mismatch when
reading a 3 point altimeter? - Correct Answers -L and H.
Checklists are most important when: - Correct Answers -flying an aircraft with which you
are not familiar and when under stress.
Murphy's Law states that: - Correct Answers -if a system can be operated incorrectly,
sooner or later it will be.
With regards to anticipation, which of the following be result in the occurrence of a
hazardous situation? - Correct Answers -Mishearing the contents of an air traffic
controller's non-standard clearance when a standard procedure was anticipated.
Metacommunications: - Correct Answers -compliment verbal communications.
What is not a useful element of good feedback? - Correct Answers -Specifically target
each individual's failings.
To resolve a conflict you should:
1. actively listen.
2. talk on an emotional level.
3. be aware of prejudice.
PERFORMANCE P2 EXAM
QUESTIONS AND ANSWERS
Ergonomics describes: - Correct Answers -the study of man in his working environment.
The letters of the SHELL model stand for: - Correct Answers -Liveware, environment,
software, liveware, hardware.
Human factors have been statistically proved to be causal factors in approximately: -
Correct Answers -70% of aircraft accidents.
Personality is based on:
1. heredity
2. childhood
3. upbringing
4. experience - Correct Answers -All of the above.
Which of the following statements is correct? - Correct Answers -Behaviour is the
outward result of personality and attitude.
Attitude is: - Correct Answers -how a person responds to another person, situation or
organisation either positevely or negatively.
Attitude is: - Correct Answers -a person's response to a situation, person or object.
Leadership qualities should include:
1. A dominant style.
2. Laisser Faire.
3. Technical competency.
4. Good communication. - Correct Answers -3 & 4 only.
During the cruise, the Captain of an aircraft starts to smoke a cigarette. The co-pilot is a
non-smoker and asks him to stop. The Captain ignores his request saying "That's your
problem". What should the co-pilot do about the situation. - Correct Answers -He should
stop discussion and return to the issue during the debrief at the end of the flight.
, What characteristics are most frequently and least appropriately displayed by a co-pilot
when under command of a highly autocratic Captain?
1. Self-assertion.
2. Scapegoat feeling.
3. Delayed reactions to observed discrepancies.
4. Disengagement. - Correct Answers -2, 3 and 4 are correct.
What characterises a self-centered cockpit? - Correct Answers -Crew members tend to
do their own jobs independently without keeping other informed.
During the pre-flight brief the aircraft commander should: - Correct Answers -emphasise
areas requiring good crew co-ordination.
Which of the following represent a solution to conflict?
1. Seeking arbitration.
2. Active listening.
3. Moving the conversation onto an emotional level.
4. Awareness of cultural differences. - Correct Answers -1, 2 and 4.
Pilots should: - Correct Answers -have a good command of the English language.
An efficient flight deck crew is one which: - Correct Answers -respects each other's
decisions and views.
Between which components of the SHELL Concept would create a mismatch when
reading a 3 point altimeter? - Correct Answers -L and H.
Checklists are most important when: - Correct Answers -flying an aircraft with which you
are not familiar and when under stress.
Murphy's Law states that: - Correct Answers -if a system can be operated incorrectly,
sooner or later it will be.
With regards to anticipation, which of the following be result in the occurrence of a
hazardous situation? - Correct Answers -Mishearing the contents of an air traffic
controller's non-standard clearance when a standard procedure was anticipated.
Metacommunications: - Correct Answers -compliment verbal communications.
What is not a useful element of good feedback? - Correct Answers -Specifically target
each individual's failings.
To resolve a conflict you should:
1. actively listen.
2. talk on an emotional level.
3. be aware of prejudice.
