CEN 3721 Final
Exam test with
verified
solutions 2024
What is usability? - answer A measure of the quality of
interaction between person and a system
Why do usability testing? - answer It's intended to test
whether the product being developed is usable by the
intended users.
What combination of methods are used to collect data in
a usability test? - answer 1. user entrance and exit
questionnaires
2.user task based questionnaires
3.user satisfaction questionnaire
CEN 3721
,4.test facilitator observations
5.video/audio recording
What are some of the results of low usability? - answer 1.
frustrated users
2.visitors leaving
3.reduction in repeat visits
4.higher support costs
5.decreased productivity
What are some types of usability problems? - answer 1.
product doesn't match job or task
2. poor organization/layout
3. unexpected occurrence of events
4. product not self evident
5. requires recall rather than recognition
CEN 3721
, 6. inconsistent screens, messages, terminology
7. design is inefficient
8. cluttered or unattractive design
9. no feedback or poor feedback about status or errors
10. no exit or undo
11. help or documentation is not helpful
What are some of the ways to improve usability? - answer
1. Take a user centered approach
2.create prototypes(drafts)
3.Perform usability testing
4.follow usability guidelines
CEN 3721
Exam test with
verified
solutions 2024
What is usability? - answer A measure of the quality of
interaction between person and a system
Why do usability testing? - answer It's intended to test
whether the product being developed is usable by the
intended users.
What combination of methods are used to collect data in
a usability test? - answer 1. user entrance and exit
questionnaires
2.user task based questionnaires
3.user satisfaction questionnaire
CEN 3721
,4.test facilitator observations
5.video/audio recording
What are some of the results of low usability? - answer 1.
frustrated users
2.visitors leaving
3.reduction in repeat visits
4.higher support costs
5.decreased productivity
What are some types of usability problems? - answer 1.
product doesn't match job or task
2. poor organization/layout
3. unexpected occurrence of events
4. product not self evident
5. requires recall rather than recognition
CEN 3721
, 6. inconsistent screens, messages, terminology
7. design is inefficient
8. cluttered or unattractive design
9. no feedback or poor feedback about status or errors
10. no exit or undo
11. help or documentation is not helpful
What are some of the ways to improve usability? - answer
1. Take a user centered approach
2.create prototypes(drafts)
3.Perform usability testing
4.follow usability guidelines
CEN 3721
