COMM 1000 FINAL EXAM2026-2027||
155 QUESTIONS AND ANSWERS
100% CORRECT
Interpersonal Conflict - ANSWER-Conflict with another person
Intrapersonal Conflict - ANSWER-Conflict with one's self
Intragroup Conflict - ANSWER-Conflict within a group
Intergroup Conflict - ANSWER-Conflict between groups
Cascade model of rational conflict - ANSWER-John Gottman's model that explains
how conflict escalates in a cascade of negativity that, if left unchecked, will lead to
relationship dissolution
Reasons for Conflict - ANSWER-Persuasion
Regulating Relationships
Catharsis (Release)
Clarifying Issues
BATNA - ANSWER-Best Alternative To Negotiated Agreement
SIX STEP NEGOTIATION PROCESS - ANSWER-1. Analyzing the negotiating
situation
2. Planning for the negotiation
3. Organizing
4. Gaining and maintaining control
5. Closing the negotiation
6. Improving
Persuasion - ANSWER-one or more persons reinforcing, modifying, or extinguishing
beliefs, attitudes intentions, motivations, and or behaviors
Balance Theory - ANSWER-Three cognitive element may be balanced or
imbalanced. (Friend A and B may or may not like friend C)
Cognitive Dissonance - ANSWER-Instances in which your thoughts and actions do
not match one another. As a result, beliefs or actions are altered to achieve balance.
Elaboration Likelihood Model - ANSWER-the method used to present a persuasive
message is in two categories. Central (factual) and peripheral (emotional based).
Look at slide for diagram.
Reciprocity - ANSWER-Doing something for someone with the assumption that they
will later owe you an equal in return. ( not always the case).
, The consistency principle - ANSWER-we like to appear like we make the same
decisions over and over again. (My dad drove a chevy, I drive and chevy and always
will)
Foot in the door principle - ANSWER-a compliance tactic that involves getting a
person to agree to a large request by first setting them up by having that person
agree to a modest request.
Ex. (person asks you to place a small sign in your lawn then returns and asks you to
place a larger one in its place. The agreement to the first sign makes the person
more likely to accept the big one)
Lowballing - ANSWER-Making a small request to acquire commitment from
someone then changing the terms afterwards. (Fees added onto a car price)
Credibility - ANSWER-Characteristics of the persuader which makes them more
convincing.
1.Trustworthiness
2.Expertise
3.Goodwill
How to improve credibility - ANSWER-1.Adapt style to your audience.
2.Emphasize similarity. Create empathy
3.If you have low credibility, emphasize receiver involvement.
4.Have a credible source introduce/endorse you.
Group - ANSWER-3 or more people who form a single unit.
Optimal group size - ANSWER-5-7 people (Odd is best for breaking a tie)
Superordinate goal - ANSWER-The goal a group is working towards
Primary group - ANSWER-family
Social group - ANSWER-friends
Learning group - ANSWER-classmates
Problem solving groups - ANSWER-work groups
Pros of working in Groups - ANSWER-Allows for critical thinking
Social discourse
Cons of working in a group - ANSWER-Require time
155 QUESTIONS AND ANSWERS
100% CORRECT
Interpersonal Conflict - ANSWER-Conflict with another person
Intrapersonal Conflict - ANSWER-Conflict with one's self
Intragroup Conflict - ANSWER-Conflict within a group
Intergroup Conflict - ANSWER-Conflict between groups
Cascade model of rational conflict - ANSWER-John Gottman's model that explains
how conflict escalates in a cascade of negativity that, if left unchecked, will lead to
relationship dissolution
Reasons for Conflict - ANSWER-Persuasion
Regulating Relationships
Catharsis (Release)
Clarifying Issues
BATNA - ANSWER-Best Alternative To Negotiated Agreement
SIX STEP NEGOTIATION PROCESS - ANSWER-1. Analyzing the negotiating
situation
2. Planning for the negotiation
3. Organizing
4. Gaining and maintaining control
5. Closing the negotiation
6. Improving
Persuasion - ANSWER-one or more persons reinforcing, modifying, or extinguishing
beliefs, attitudes intentions, motivations, and or behaviors
Balance Theory - ANSWER-Three cognitive element may be balanced or
imbalanced. (Friend A and B may or may not like friend C)
Cognitive Dissonance - ANSWER-Instances in which your thoughts and actions do
not match one another. As a result, beliefs or actions are altered to achieve balance.
Elaboration Likelihood Model - ANSWER-the method used to present a persuasive
message is in two categories. Central (factual) and peripheral (emotional based).
Look at slide for diagram.
Reciprocity - ANSWER-Doing something for someone with the assumption that they
will later owe you an equal in return. ( not always the case).
, The consistency principle - ANSWER-we like to appear like we make the same
decisions over and over again. (My dad drove a chevy, I drive and chevy and always
will)
Foot in the door principle - ANSWER-a compliance tactic that involves getting a
person to agree to a large request by first setting them up by having that person
agree to a modest request.
Ex. (person asks you to place a small sign in your lawn then returns and asks you to
place a larger one in its place. The agreement to the first sign makes the person
more likely to accept the big one)
Lowballing - ANSWER-Making a small request to acquire commitment from
someone then changing the terms afterwards. (Fees added onto a car price)
Credibility - ANSWER-Characteristics of the persuader which makes them more
convincing.
1.Trustworthiness
2.Expertise
3.Goodwill
How to improve credibility - ANSWER-1.Adapt style to your audience.
2.Emphasize similarity. Create empathy
3.If you have low credibility, emphasize receiver involvement.
4.Have a credible source introduce/endorse you.
Group - ANSWER-3 or more people who form a single unit.
Optimal group size - ANSWER-5-7 people (Odd is best for breaking a tie)
Superordinate goal - ANSWER-The goal a group is working towards
Primary group - ANSWER-family
Social group - ANSWER-friends
Learning group - ANSWER-classmates
Problem solving groups - ANSWER-work groups
Pros of working in Groups - ANSWER-Allows for critical thinking
Social discourse
Cons of working in a group - ANSWER-Require time
