ISTM 630- Final Exam Study Guide
Questions with Actual Detailed
Answers 2025-2026 Updated.
Top Communication skills listed for Project Managers - Answer listening, friendliness, trust
and respect, non-verbal communication, clarity, feedback and honesty
Communication management process: plan communication management - Answer DOne
during: planning process group
process: manage communications - Answer done during: executing process group
process: control communications - Answer done during: monitoring and controlling process
group
Communications Management Plan Contents - Answer stakeholder communication
requirements
information to be communicated
the people who will receive the information and who will communicate it
suggested methods of communication
frequency of communication
escalation procedures for issues
revision procedures
a glossary of common terminology
Plan Communication Management - Answer considers how to store, retrieve, maintain and
distribute infor
what happens to projects once closed
maximizing efficiency and effectiveness
must consider culture
analyze stakeholder needs
Formal Written - Answer used for complex problems, PM plan, charter, comm over long
distances
formal verbal - Answer presentations, speeches
, informal written - Answer email, handwritten notes, texts, IM
informal verbal - Answer meetings, conversations
Noise - Answer anything that interferes with, distorts, or slows down the transmission of
information
three components of communication - Answer sender, message, receiver
effective communication can be disrupted by: - Answer body language, pitch and tone,
words
What percentage of communication is received through body language? - Answer 58%
what percent of communication is received through tone and pitch? - Answer 35%
Upward communication channel - Answer communication with higher management,
highlights difficulties to make management aware, helps get top management support, flows
from lower hierarchy levels to top
downward communication channel - Answer PM provides guidance, keep track of tasks,
provides departmental progress, formal chain of communication established
Lateral Communication Channel - Answer communicate with clients, contrators, vendors,
communicate within the same hierarchy level, used to negotiate resources
Advantages of Communication Channels - Answer cross functional coordination
comprehensive plan for communication
improves team morale
disseminates requirements and goals
cornerstone to project success
stakeholder management
disadvantages to communication channels - Answer misinterpretation, lost time, incomplete
message, lack of feedback mindset, compliance failure
Questions with Actual Detailed
Answers 2025-2026 Updated.
Top Communication skills listed for Project Managers - Answer listening, friendliness, trust
and respect, non-verbal communication, clarity, feedback and honesty
Communication management process: plan communication management - Answer DOne
during: planning process group
process: manage communications - Answer done during: executing process group
process: control communications - Answer done during: monitoring and controlling process
group
Communications Management Plan Contents - Answer stakeholder communication
requirements
information to be communicated
the people who will receive the information and who will communicate it
suggested methods of communication
frequency of communication
escalation procedures for issues
revision procedures
a glossary of common terminology
Plan Communication Management - Answer considers how to store, retrieve, maintain and
distribute infor
what happens to projects once closed
maximizing efficiency and effectiveness
must consider culture
analyze stakeholder needs
Formal Written - Answer used for complex problems, PM plan, charter, comm over long
distances
formal verbal - Answer presentations, speeches
, informal written - Answer email, handwritten notes, texts, IM
informal verbal - Answer meetings, conversations
Noise - Answer anything that interferes with, distorts, or slows down the transmission of
information
three components of communication - Answer sender, message, receiver
effective communication can be disrupted by: - Answer body language, pitch and tone,
words
What percentage of communication is received through body language? - Answer 58%
what percent of communication is received through tone and pitch? - Answer 35%
Upward communication channel - Answer communication with higher management,
highlights difficulties to make management aware, helps get top management support, flows
from lower hierarchy levels to top
downward communication channel - Answer PM provides guidance, keep track of tasks,
provides departmental progress, formal chain of communication established
Lateral Communication Channel - Answer communicate with clients, contrators, vendors,
communicate within the same hierarchy level, used to negotiate resources
Advantages of Communication Channels - Answer cross functional coordination
comprehensive plan for communication
improves team morale
disseminates requirements and goals
cornerstone to project success
stakeholder management
disadvantages to communication channels - Answer misinterpretation, lost time, incomplete
message, lack of feedback mindset, compliance failure
