COM 1000 FINAL EXAM STUDY
GUIDE WITH COMPLETE
SOLUTIONS
___________ is the process by which attitudes and behaviors are influenced as a
result of receiving a message. - ANSWER-Persuasion
According the Elaboration Likelihood Model, a peripheral cue is: - ANSWER-A cue or
message (such as using a fear appeal), which may affect the audience's motivation
to elaborate or process the message during the presentation.
Which of the following statements best describe the suggestions for developing Main
Points in your speech? - ANSWER--Limit each main point to one idea.
-Focus each main point on developing the thesis statement.
-Give all main points balanced treatment
Describing your experience, qualifications, and citing scholarly sources are ways to
increase your __________ with the audience. - ANSWER-credibility
The audience's perception of closeness and interaction with the speaker is
called________. - ANSWER-speaker immediacy
Which of the following would be most likely to result in long-term persuasion? -
ANSWER-A strong argument with high relevance to the audience.
Of the communication elements listed in the SMCRE Model, which is the one over
which the speaker has the MOST control? - ANSWER-Message
The process of receiving, attending to, and assigning meaning to aural and visual
stimuli: - ANSWER-Listening
If an audience is made up of people from a Collectivist culture, they will be more
likely to: - ANSWER-Value group harmony
According to the Elaboration Likelihood Model, the two main determinants of a
listener's willingness to engage in elaborating on the message are __________and
_________. - ANSWER-motivation and ability pg. 61
Which of the following is the name for vocal fillers such as "um, ah, and" that
become distracting when used repetitively by the speaker? - ANSWER-Nonfluencies
If you imagine yourself delivering a successful presentation, you are engaging in
___________. - ANSWER-positive visualization
Which of the following BEST describes extemporaneous delivery? - ANSWER-A
conversational voice using planned, practiced, and interactive delivery.
,According to the Inoculation Theory, your message will be more persuasive with
most audiences if you: - ANSWER-Identify the specific counter-arguments and
directly refute them (two-sided refutation).
Primary sources are best defined as: - ANSWER-Information that comes from the
original author.
A relationship in which things have a reciprocal influence on each other. - ANSWER-
interdependence pg.9
Audience member responses both verbal and nonverbal to a speaker - ANSWER-
feedback pg.11
The meaning produced by communication - ANSWER-Message pg.11
The essential meaning of what a speaker wants to convey - ANSWER-Content pg.11
The combined impact of the verbal and nonverbal components of a message as it is
conveyed - ANSWER-Relational Components pg.11
Something that stands for or suggests something else by reason or relationship or
association. - ANSWER-Symbol pg.12
The process by which ideas are translated into a code that can be understood by the
receiver. - ANSWER-Encoding pg.12
The process by which a code is translated back into ideas - ANSWER-Decoding
pg.12
The physical medium through which communication occurs - ANSWER-Channel
pg.12
The process by which we give meaning to our experiences - ANSWER-Perception
pg.12
The primary function of a speech. The three commonly agreed upon general
purposes are to inform, persuade, and to entertain - ANSWER-General purpose
pg.14
Which statement best describes the effects of orally citing sources during your
speech? - ANSWER-Oral citations have the potential to increase your credibility with
the audience.
Which of the following BEST describes the appropriate steps for developing content
of an effective speech? - ANSWER-Analyze the audience and occasion, then plan
and organize your message.
,Organizational cues that alert the audience that you are moving from point to point
are called_________. - ANSWER-signposts
When using PowerPoint in an extemporaneous presentation, occasionally using the
"B" key to blank the screen is recommended: - ANSWER-When you want to create
immediacy with the audience.
Which of the following would NOT be recommended for writing text on a PowerPoint
slide used in an extemporaneous presentation? - ANSWER-Use complete
sentences.
An exchange of verbal and nonverbal messages between two or more people -
ANSWER-transaction pg.9
A collection of interdependent parts arranged so that a change in one produces
corresponding changes in the remaining parts - ANSWER-system pg.9
The degree to which an audience trusts and believes in a speaker. - ANSWER-
Credibility pg.15
The goal or objective a speaker hopes to achieve in speaking to a particular
audience. - ANSWER-Specific Purpose pg.16
A single declarative sentence that focuses the audience's attention on the central
point of a speech. - ANSWER-Thesis Statement pg.16
The creative process by which the substance of a speech is generated - ANSWER-
Invention pg.18
A forecast of the main points in a speech - ANSWER-Preview pg.20
The key ideas that support the thesis statement of a speech - ANSWER-Main Points
pg.21
Transitional statements that bridge main points. - ANSWER-Signposts pg.22
A mode of presentation that combines careful preparation with spontaneous
speaking. The speaker generally uses brief notes rather than a full manuscript or
outline. - ANSWER-Extemporaneous Delivery pg.26
Fear and avoidance of communication with other people - ANSWER-Communication
apprehension pg.38
Feelings of anxiety associated with communication in nearly all situations -
ANSWER-Generalized anxiety pg.39
The study of the biological bases of human communication - ANSWER-
Communibiology pg.39
, Combinations od inherited tendencies that may exert influencies on our behavioral
preferences - ANSWER-Genetic contributors pg.39
Factors within our environment that contribute to our fear of speaking - ANSWER-
Environmental Reinforcers pg.39
A person feels unable to predict whether a behavior will result in a reward or
punishment, therefore he or she avoids the behavior all together if possible. -
ANSWER-Learned Helplessness pg.40
Cultures the disciurage individual assertiveness and stress group harmony. -
ANSWER-Collectivistic cultures pg.41
Societies that stress individual assertiveness over group harmony. - ANSWER-
Individualistic Cultures pg.41
Silent communication with oneself that influence one's perceptions of reality. -
ANSWER-Self-talk pg.43
Destructive self cristism - ANSWER-Negative self-talk pg 44
The use of positive coping statements instead of negative self-talk - ANSWER-
Positive self-talk pg.44
The process of visualizing yourself having a successful communication experience. -
ANSWER-Proactive immagination pg.44
The study of body movement and facial expressions - ANSWER-Kinesics pg.45
Communication takes place wherever human s are together because people tend to
look for meaning, even when the message is not deliberately sent. - ANSWER-
Pervasiveness pg.52
The process of communication is ethically neutral - ANSWER-Amoral pg.53
Logical appeal - ANSWER-logos pg.54
emotional appeal - ANSWER-pathos pg.54
The receiver's preception of a sender's competence, trustworthiness, and goodwill;
credibility. - ANSWER-ethos pg.55
The person initiating the communication - ANSWER-source pg.57
The message the speaker intends to send - ANSWER-message pg.57
The means through which the message is sent - ANSWER-channel pg.57
The audience to whom the message is delivered - ANSWER-receivers pg.57
GUIDE WITH COMPLETE
SOLUTIONS
___________ is the process by which attitudes and behaviors are influenced as a
result of receiving a message. - ANSWER-Persuasion
According the Elaboration Likelihood Model, a peripheral cue is: - ANSWER-A cue or
message (such as using a fear appeal), which may affect the audience's motivation
to elaborate or process the message during the presentation.
Which of the following statements best describe the suggestions for developing Main
Points in your speech? - ANSWER--Limit each main point to one idea.
-Focus each main point on developing the thesis statement.
-Give all main points balanced treatment
Describing your experience, qualifications, and citing scholarly sources are ways to
increase your __________ with the audience. - ANSWER-credibility
The audience's perception of closeness and interaction with the speaker is
called________. - ANSWER-speaker immediacy
Which of the following would be most likely to result in long-term persuasion? -
ANSWER-A strong argument with high relevance to the audience.
Of the communication elements listed in the SMCRE Model, which is the one over
which the speaker has the MOST control? - ANSWER-Message
The process of receiving, attending to, and assigning meaning to aural and visual
stimuli: - ANSWER-Listening
If an audience is made up of people from a Collectivist culture, they will be more
likely to: - ANSWER-Value group harmony
According to the Elaboration Likelihood Model, the two main determinants of a
listener's willingness to engage in elaborating on the message are __________and
_________. - ANSWER-motivation and ability pg. 61
Which of the following is the name for vocal fillers such as "um, ah, and" that
become distracting when used repetitively by the speaker? - ANSWER-Nonfluencies
If you imagine yourself delivering a successful presentation, you are engaging in
___________. - ANSWER-positive visualization
Which of the following BEST describes extemporaneous delivery? - ANSWER-A
conversational voice using planned, practiced, and interactive delivery.
,According to the Inoculation Theory, your message will be more persuasive with
most audiences if you: - ANSWER-Identify the specific counter-arguments and
directly refute them (two-sided refutation).
Primary sources are best defined as: - ANSWER-Information that comes from the
original author.
A relationship in which things have a reciprocal influence on each other. - ANSWER-
interdependence pg.9
Audience member responses both verbal and nonverbal to a speaker - ANSWER-
feedback pg.11
The meaning produced by communication - ANSWER-Message pg.11
The essential meaning of what a speaker wants to convey - ANSWER-Content pg.11
The combined impact of the verbal and nonverbal components of a message as it is
conveyed - ANSWER-Relational Components pg.11
Something that stands for or suggests something else by reason or relationship or
association. - ANSWER-Symbol pg.12
The process by which ideas are translated into a code that can be understood by the
receiver. - ANSWER-Encoding pg.12
The process by which a code is translated back into ideas - ANSWER-Decoding
pg.12
The physical medium through which communication occurs - ANSWER-Channel
pg.12
The process by which we give meaning to our experiences - ANSWER-Perception
pg.12
The primary function of a speech. The three commonly agreed upon general
purposes are to inform, persuade, and to entertain - ANSWER-General purpose
pg.14
Which statement best describes the effects of orally citing sources during your
speech? - ANSWER-Oral citations have the potential to increase your credibility with
the audience.
Which of the following BEST describes the appropriate steps for developing content
of an effective speech? - ANSWER-Analyze the audience and occasion, then plan
and organize your message.
,Organizational cues that alert the audience that you are moving from point to point
are called_________. - ANSWER-signposts
When using PowerPoint in an extemporaneous presentation, occasionally using the
"B" key to blank the screen is recommended: - ANSWER-When you want to create
immediacy with the audience.
Which of the following would NOT be recommended for writing text on a PowerPoint
slide used in an extemporaneous presentation? - ANSWER-Use complete
sentences.
An exchange of verbal and nonverbal messages between two or more people -
ANSWER-transaction pg.9
A collection of interdependent parts arranged so that a change in one produces
corresponding changes in the remaining parts - ANSWER-system pg.9
The degree to which an audience trusts and believes in a speaker. - ANSWER-
Credibility pg.15
The goal or objective a speaker hopes to achieve in speaking to a particular
audience. - ANSWER-Specific Purpose pg.16
A single declarative sentence that focuses the audience's attention on the central
point of a speech. - ANSWER-Thesis Statement pg.16
The creative process by which the substance of a speech is generated - ANSWER-
Invention pg.18
A forecast of the main points in a speech - ANSWER-Preview pg.20
The key ideas that support the thesis statement of a speech - ANSWER-Main Points
pg.21
Transitional statements that bridge main points. - ANSWER-Signposts pg.22
A mode of presentation that combines careful preparation with spontaneous
speaking. The speaker generally uses brief notes rather than a full manuscript or
outline. - ANSWER-Extemporaneous Delivery pg.26
Fear and avoidance of communication with other people - ANSWER-Communication
apprehension pg.38
Feelings of anxiety associated with communication in nearly all situations -
ANSWER-Generalized anxiety pg.39
The study of the biological bases of human communication - ANSWER-
Communibiology pg.39
, Combinations od inherited tendencies that may exert influencies on our behavioral
preferences - ANSWER-Genetic contributors pg.39
Factors within our environment that contribute to our fear of speaking - ANSWER-
Environmental Reinforcers pg.39
A person feels unable to predict whether a behavior will result in a reward or
punishment, therefore he or she avoids the behavior all together if possible. -
ANSWER-Learned Helplessness pg.40
Cultures the disciurage individual assertiveness and stress group harmony. -
ANSWER-Collectivistic cultures pg.41
Societies that stress individual assertiveness over group harmony. - ANSWER-
Individualistic Cultures pg.41
Silent communication with oneself that influence one's perceptions of reality. -
ANSWER-Self-talk pg.43
Destructive self cristism - ANSWER-Negative self-talk pg 44
The use of positive coping statements instead of negative self-talk - ANSWER-
Positive self-talk pg.44
The process of visualizing yourself having a successful communication experience. -
ANSWER-Proactive immagination pg.44
The study of body movement and facial expressions - ANSWER-Kinesics pg.45
Communication takes place wherever human s are together because people tend to
look for meaning, even when the message is not deliberately sent. - ANSWER-
Pervasiveness pg.52
The process of communication is ethically neutral - ANSWER-Amoral pg.53
Logical appeal - ANSWER-logos pg.54
emotional appeal - ANSWER-pathos pg.54
The receiver's preception of a sender's competence, trustworthiness, and goodwill;
credibility. - ANSWER-ethos pg.55
The person initiating the communication - ANSWER-source pg.57
The message the speaker intends to send - ANSWER-message pg.57
The means through which the message is sent - ANSWER-channel pg.57
The audience to whom the message is delivered - ANSWER-receivers pg.57
