COMM 1000 EXAM 2 QUESTIONS
AND ANSWERS 100% CORRECT
PROFESSIONAL COMMUNICATION - ANSWER-Engaging in successful,
appropriate, and beneficial interactions across a variety of professional contexts
(ex: interviewing
Relational communication
Written documents
Presentational speaking
Mediated communication)
COMMUNICATION APPREHENSION - ANSWER-An individual's level of fear or
anxiety associated with either real or anticipated communication with another person
or persons
basically how nervous you are in certain situations
Types of Communication Apprehension - ANSWER-Trait
Context-Based
Audience-Based
Situational
TRAIT (Type of Communication Apprehension) - ANSWER-part of who you are (part
of your personality)
Type of Communication Apprehension
Context-Based (Type of Communication Apprehension) - ANSWER-good in certain
situations but not in others
Type of Communication Apprehension
Audience-based (Type of Communication Apprehension) - ANSWER-when certain
people are around
(ex: how many ppl are there / talking to a boss)
Type of Communication Apprehension
Situational (Type of Communication Apprehension) - ANSWER-Ex: when someone
is crying and you don't know what to do
Type of Communication Apprehension
,Causes of Communication Apprehension - ANSWER-novelty: (just normal
conversation)
formality: ( professional)
subordinate status: (superior status)
peer evaluation: (others are judging us)
dissimilarity (diversity) ?
Prior history: (if u freeze u are more likely to freeze again next time).
INTERVIEWING: Preparing - ANSWER-Anticipating questions, both behavioral and
traditional
INTERVIEWING: During the interview - ANSWER-Maintain professionalism at all
times
Monitor your nonverbals (hand gestures
Stay positive and stay flexible
Don't ramble and Do smile
INTERVIEWING: After the interview - ANSWER-Thank the interviewer(s)
then send a thank you note
Provide any requested information immediately
WORKPLACE RELATIONS: Communicating with superiors - ANSWER-Ingratiation:
kissing up to your boss
Advocacy: using messages that align with your boss's needs
WORKPLACE RELATIONS: Communicating with coworkers - ANSWER-Meets both
task and social needs
Relationships can grow intense with proximity and time
Be careful: romance in the workplace; appropriateness & TMI
Have a professional ethos: polite, timely, focused, positive
WORKPLACE RELATIONS: Communicating with customers - ANSWER-Quick
responses, careful listening, customer-focused
Difficult customers require patience and good decision-making
, PROFESSIONAL WRITING: Strong, coherent message structure - ANSWER-
General purpose: (am i trying to inform or persuade?)
specific purpose: (thesis)
Clear organization: (outline can help)
PROFESSIONAL WRITING: Know your audience and tailor to them - ANSWER-
what's their investment?
Level of understanding?
Interest?
PROFESSIONAL WRITING: Do the little things - ANSWER-Avoid typos,
misspellings, grammatical errors
Strong layouts, cear fonts, use whitespace
PRESENTING: Do your research - ANSWER-Shouldn't read off a paper (you should
know what you're talking about)
PRESENTING: Settle down - ANSWER-Its a Normal thing to be nervous, but doesnt
help
Nervousness is selfishness
PRESENTING: What happens first - ANSWER-The primacy effect: First impressions
matter
PRESENTING: Owning the room - ANSWER-Use the whole room
be a story teller
PRESENTING: Don't forget the visuals - ANSWER-Use videos as a pause to recap
and think about what's next
PRESENTING: What happens last - ANSWER-The recency effect : Ppl always
remember what's first and last (what they heard more recently)
INTERPERSONAL COMMUNICATION - ANSWER-Communication that occurs
between at least 2 interdependent parties
Norms - ANSWER-Guidelines that limit and direct our behavior
All of our relation are guided by this
Makes behavior predictable
AND ANSWERS 100% CORRECT
PROFESSIONAL COMMUNICATION - ANSWER-Engaging in successful,
appropriate, and beneficial interactions across a variety of professional contexts
(ex: interviewing
Relational communication
Written documents
Presentational speaking
Mediated communication)
COMMUNICATION APPREHENSION - ANSWER-An individual's level of fear or
anxiety associated with either real or anticipated communication with another person
or persons
basically how nervous you are in certain situations
Types of Communication Apprehension - ANSWER-Trait
Context-Based
Audience-Based
Situational
TRAIT (Type of Communication Apprehension) - ANSWER-part of who you are (part
of your personality)
Type of Communication Apprehension
Context-Based (Type of Communication Apprehension) - ANSWER-good in certain
situations but not in others
Type of Communication Apprehension
Audience-based (Type of Communication Apprehension) - ANSWER-when certain
people are around
(ex: how many ppl are there / talking to a boss)
Type of Communication Apprehension
Situational (Type of Communication Apprehension) - ANSWER-Ex: when someone
is crying and you don't know what to do
Type of Communication Apprehension
,Causes of Communication Apprehension - ANSWER-novelty: (just normal
conversation)
formality: ( professional)
subordinate status: (superior status)
peer evaluation: (others are judging us)
dissimilarity (diversity) ?
Prior history: (if u freeze u are more likely to freeze again next time).
INTERVIEWING: Preparing - ANSWER-Anticipating questions, both behavioral and
traditional
INTERVIEWING: During the interview - ANSWER-Maintain professionalism at all
times
Monitor your nonverbals (hand gestures
Stay positive and stay flexible
Don't ramble and Do smile
INTERVIEWING: After the interview - ANSWER-Thank the interviewer(s)
then send a thank you note
Provide any requested information immediately
WORKPLACE RELATIONS: Communicating with superiors - ANSWER-Ingratiation:
kissing up to your boss
Advocacy: using messages that align with your boss's needs
WORKPLACE RELATIONS: Communicating with coworkers - ANSWER-Meets both
task and social needs
Relationships can grow intense with proximity and time
Be careful: romance in the workplace; appropriateness & TMI
Have a professional ethos: polite, timely, focused, positive
WORKPLACE RELATIONS: Communicating with customers - ANSWER-Quick
responses, careful listening, customer-focused
Difficult customers require patience and good decision-making
, PROFESSIONAL WRITING: Strong, coherent message structure - ANSWER-
General purpose: (am i trying to inform or persuade?)
specific purpose: (thesis)
Clear organization: (outline can help)
PROFESSIONAL WRITING: Know your audience and tailor to them - ANSWER-
what's their investment?
Level of understanding?
Interest?
PROFESSIONAL WRITING: Do the little things - ANSWER-Avoid typos,
misspellings, grammatical errors
Strong layouts, cear fonts, use whitespace
PRESENTING: Do your research - ANSWER-Shouldn't read off a paper (you should
know what you're talking about)
PRESENTING: Settle down - ANSWER-Its a Normal thing to be nervous, but doesnt
help
Nervousness is selfishness
PRESENTING: What happens first - ANSWER-The primacy effect: First impressions
matter
PRESENTING: Owning the room - ANSWER-Use the whole room
be a story teller
PRESENTING: Don't forget the visuals - ANSWER-Use videos as a pause to recap
and think about what's next
PRESENTING: What happens last - ANSWER-The recency effect : Ppl always
remember what's first and last (what they heard more recently)
INTERPERSONAL COMMUNICATION - ANSWER-Communication that occurs
between at least 2 interdependent parties
Norms - ANSWER-Guidelines that limit and direct our behavior
All of our relation are guided by this
Makes behavior predictable
