Texas Roadhouse Server Training Exam
questions 2026 Exam Questions and
verified Answers
Service with HEART: T stands for? - CORRECT ANSWERS Thank You
Genuine, Memorable, Grateful
(Remember: T=GMG)
Describe Thank You in Service with HEART - CORRECT ANSWERS Drop check (timing is
important, don't rush guest.)
Make change quickly
Show appreciation
Give a heartfelt thank you with a smile.
Holly Springs offers Early Dine specials on what days and at what times? - CORRECT ANSWERS
Early Dine is Monday-Thursday from 4-5:30pm
Early Dine specials are found on back of menu (coming with TWO sides)
Early Dine icon is found in specialties during Early Dine times.
If a steak is undercooked what do we do? - CORRECT ANSWERS Upcook
Take the steak back to the kitchen to be cooked.
Write an up-cook PRIO ticket by MIW (manager in window) and hand white copy to grill master, yellow
to MIW, and pink to service manager on duty.
Steak will be brought to the guest by the manager on duty with fresh side.
, If a steak is over cooked what do we do? - CORRECT ANSWERS Recook.
Take the steak off of the table and bring back to kitchen. Write a PRIO re-cook ticket and give white copy
to grill master, yellow to MIW and pink to service manager on duty.
New steak will be brought to the guest by the manager on duty with fresh side.
What is running sidework? - CORRECT ANSWERS Duties such as getting ice, brewing tea and
bringing glasses to the Alley during a shift. By completing such duties a little at a time the shift runs
smoothly.
What is the SIR method we use while serving alcohol? - CORRECT ANSWERS S= Size the
person up and determine how much you think they'd be able to drink. (Big, small, short, tall, etc.)
I= Interview the person to see if they're coherent and logical in their thinking
R= Rate the person on how intoxicated you think they are.
If someone is too intoxicated what should you do? - CORRECT ANSWERS Inform a manager
so they can work out a solution. (I.e. giving them bread, calling a cab, etc.)
Bar Lingo 101 - CORRECT ANSWERS Straight Up/Neat = No ice, like a shot
Dirty = add olive juice
Splash = small amount of mixer
Rocks = on ice
Double = 2oz pour (+$3.00)
Tall = more mixer/in pint glass
Chilled = drink chilled and strained through ice
Lemon Twist = twisted lemon peel in drink
Wine Pours - CORRECT ANSWERS 6oz = Regular glass of wine
questions 2026 Exam Questions and
verified Answers
Service with HEART: T stands for? - CORRECT ANSWERS Thank You
Genuine, Memorable, Grateful
(Remember: T=GMG)
Describe Thank You in Service with HEART - CORRECT ANSWERS Drop check (timing is
important, don't rush guest.)
Make change quickly
Show appreciation
Give a heartfelt thank you with a smile.
Holly Springs offers Early Dine specials on what days and at what times? - CORRECT ANSWERS
Early Dine is Monday-Thursday from 4-5:30pm
Early Dine specials are found on back of menu (coming with TWO sides)
Early Dine icon is found in specialties during Early Dine times.
If a steak is undercooked what do we do? - CORRECT ANSWERS Upcook
Take the steak back to the kitchen to be cooked.
Write an up-cook PRIO ticket by MIW (manager in window) and hand white copy to grill master, yellow
to MIW, and pink to service manager on duty.
Steak will be brought to the guest by the manager on duty with fresh side.
, If a steak is over cooked what do we do? - CORRECT ANSWERS Recook.
Take the steak off of the table and bring back to kitchen. Write a PRIO re-cook ticket and give white copy
to grill master, yellow to MIW and pink to service manager on duty.
New steak will be brought to the guest by the manager on duty with fresh side.
What is running sidework? - CORRECT ANSWERS Duties such as getting ice, brewing tea and
bringing glasses to the Alley during a shift. By completing such duties a little at a time the shift runs
smoothly.
What is the SIR method we use while serving alcohol? - CORRECT ANSWERS S= Size the
person up and determine how much you think they'd be able to drink. (Big, small, short, tall, etc.)
I= Interview the person to see if they're coherent and logical in their thinking
R= Rate the person on how intoxicated you think they are.
If someone is too intoxicated what should you do? - CORRECT ANSWERS Inform a manager
so they can work out a solution. (I.e. giving them bread, calling a cab, etc.)
Bar Lingo 101 - CORRECT ANSWERS Straight Up/Neat = No ice, like a shot
Dirty = add olive juice
Splash = small amount of mixer
Rocks = on ice
Double = 2oz pour (+$3.00)
Tall = more mixer/in pint glass
Chilled = drink chilled and strained through ice
Lemon Twist = twisted lemon peel in drink
Wine Pours - CORRECT ANSWERS 6oz = Regular glass of wine
