questions 2026 Exam Questions and
verified Answers
Operational goals - CORRECT ANSWERS Manager in window, first time guest, taste and
temp, alley rallies, training, leaderat the door
LAD - CORRECT ANSWERS Leader at the door
MIW - CORRECT ANSWERS Manager in the window
Mission Statement - CORRECT ANSWERS Legendary food, legendary service
PFIP - CORRECT ANSWERS Passion, partnership, integrity, fun
Kent's top 10 service priorities - CORRECT ANSWERS 1 Knowledgeable servers 2 sense of fun
smiles 3 urgency on greetings, drinks, & food 4 manager table visits 5 3 table stations 6 restroom focus 7
lighting, temperature, music level & tvs 10 crew involvement (8 bartenders- speed, awareness, & learn
guests names 9 hosts- smiles, urgency, & guest concern vs nametaker)
Rare - CORRECT ANSWERS Cool red center
Medium rare - CORRECT ANSWERS Warm red center
Medium - CORRECT ANSWERS Hot pink center
Medium well - CORRECT ANSWERS Slightly pink center
, Well - CORRECT ANSWERS No pink
Howdy - CORRECT ANSWERS Greeting (15-45 seconds)
Engage - CORRECT ANSWERS Drinks/ order 2-3 minutes
Arrive - CORRECT ANSWERS Apps 6-8 minutes, salads 5 minutes, entrees 12-15 minutes, 2
bite/minute check
Respond - CORRECT ANSWERS Maintenance/ service 13 minutes
Thank you - CORRECT ANSWERS Wrap up 5 minutes
H - CORRECT ANSWERS Friendly, energetic, fun
E - CORRECT ANSWERS Knowledgeable, passionate, care/ concern
A - CORRECT ANSWERS Proud, present, attentive
R - CORRECT ANSWERS Kind, courteous, respectful
T - CORRECT ANSWERS Genuine, memorable, grateful
Duke mug - CORRECT ANSWERS 22 oz