WITH QUESTIONS AND WELL-VERIFIED
CORRECT ANSWERS | ALREADY GRADED
A+ | NAB CORE FINAL EXAM 2026
The process of pricing, promoting, and distributing services that satisfy both
individual and organizational objectives is known as __________________.
1. Market orientation
2. Marketing
3. Product specialization
4. Branding - ANSWER-2. Marketing
Which of the following is not a requirement of the long-term care ombudsman
program?
1. Provide public agencies with information regarding problems of care
recipients in healthcare organizations
2. Participate and observe the exit conference of a nursing healthcare
organization survey
3. License administrators of long-term care to practice the responsibilities of
their profession
4. Monitor, develop, and ensure implementation of laws governing long-term
care - ANSWER-3. License administrators of long-term care to practice the
responsibilities of their profession
A document that expresses a care recipient's end-of-life wishes regarding
medical treatment is called a/an __________________.
1. Plan of care
2. Advance directive
,3. Will and testament
4. Power of attorney - ANSWER-2. Advance directive
An arbitration agreement is a __________________.
1. Contract between a lawyer and judge that helps prevent lawsuits
2. Contract between parties agreeing to resolve disputes using a neutral third
party
3. More expensive option than going to court to resolve a claim
4. More labor-intensive option than going to court to resolve a claim -
ANSWER-2. Contract between parties agreeing to resolve disputes using a
neutral third party
Which of the following methods of conflict resolution uses a third party who
reviews the situation and makes a binding decision?
1. Litigation
2. Arbitration
3. Adjudication
4. Mediation - ANSWER-2. Arbitration
Healthcare organizations are required by law to have a governing body that
__________________.
1. Has authority assigned by the administrator
2. Reports directly to the administrator, with limited authority
3. Has ultimate authority and accountability for the organization's affairs
4. Is appointed by the administrator and serves in an advisory capacity -
ANSWER-3. Has ultimate authority and accountability for the organization's
affairs
, Because healthcare organizations can be held liable for the criminal acts of their
employees, the Office of Inspector General (OIG) encourages the
implementation of programs in __________________.
1. Employee education
2. Labor standards
3. Employee safety
4. Corporate compliance - ANSWER-4. Corporate compliance
A statement outlining the desired future of the organization is the
__________________.
1. Vision
2. Mission
3. By-laws
4. Articles of incorporation - ANSWER-2. Mission
Care recipient satisfaction is defined as __________________.
1. A tangible measurement
2. A service that meets or exceeds expectations
3. Family and staff surveys
4. Public perception of the community - ANSWER-2. A service that meets or
exceeds expectations
Staff knowledge of expected outcomes and results is directly associated with
__________________.
1. Clearly communicated organizational goals
2. Motivated employees
3. Annually updated job descriptions