1) Identify the best time to obtain or reconfirm patient health insurance information - ANSWERwhen the
patient calls to scedule an appointment
2) Identify how voicemail messages should be prioritized in a medical practice: - ANSWERaccording to
urgent natures of the message
3) The stream patient appointment scheduling technique is best described as? - ANSWERscheduling
appointments at a specific time
4) Identify the documentation that is integral to the orientation and training of new and current staff
ensuring compliance with laws and regulations promoting consistency safety and best practice
standards. - ANSWERPolicy and procedural manuals
5) Identify the components of effective communication ( 5 steps ) - ANSWERContext
Sender
Message
Medium
Receiver and feedback
6) identify where the physician records the medical and therapeutic aspects of a patient's condition -
ANSWERin the problem orientated record under notes
7) the (SOAP) subjective, objective, assessment and plan is best described as a: - ANSWERmethod of
documentation used by healthcare providers
8) Identify the definition for the abbreviation ICD-10-CM: - ANSWERInternational classification of
disease - tenth revision - clinical modification
, 9) What was the first implementation date for the International Classification of Disease-Tenth Revision-
Clinical Modification (ICD-10-CM) code set? - ANSWEROctober 1 2015
10) a worker's compensation insurance is best described as - ANSWERa state mandated insurance
program that provides benefits to employees who suffer employment related injuries or illness
11) Identify the two primary subsystems, in the Healthcare Common Procedure Coding System (HCPCS),
used to process Medicare and health insurance claims for payment: - ANSWERLevel 1 & 2
12) a pre-authorization requirement in health insurance is best described as: - ANSWERa processed used
by the health insurance company , requiring the provider to obtain prior permission to provide the
service
13) the phrase medical etiquette is best defined as: - ANSWERrules that govern courtesy to others in a
professional setting
14) identify the definition for medical abbreviation bid: - ANSWERtwo times a day
15) visual acuity is best described as - ANSWERthe ability to measure the sharpness of vision in the
human eye by using letters or numbers on a snellen chart
16) identify the medical term for process of the human body maintaining a state of balance and
equilibrium - ANSWERhomeostasis
17) the medical term CARDI refers to which human body part? - ANSWERheart
18) the medical suffix -ITIS is best described as: - ANSWERinflammation
19) identify the medical term for the state of being free from all disease causing microorganism: -
ANSWERasepsis
patient calls to scedule an appointment
2) Identify how voicemail messages should be prioritized in a medical practice: - ANSWERaccording to
urgent natures of the message
3) The stream patient appointment scheduling technique is best described as? - ANSWERscheduling
appointments at a specific time
4) Identify the documentation that is integral to the orientation and training of new and current staff
ensuring compliance with laws and regulations promoting consistency safety and best practice
standards. - ANSWERPolicy and procedural manuals
5) Identify the components of effective communication ( 5 steps ) - ANSWERContext
Sender
Message
Medium
Receiver and feedback
6) identify where the physician records the medical and therapeutic aspects of a patient's condition -
ANSWERin the problem orientated record under notes
7) the (SOAP) subjective, objective, assessment and plan is best described as a: - ANSWERmethod of
documentation used by healthcare providers
8) Identify the definition for the abbreviation ICD-10-CM: - ANSWERInternational classification of
disease - tenth revision - clinical modification
, 9) What was the first implementation date for the International Classification of Disease-Tenth Revision-
Clinical Modification (ICD-10-CM) code set? - ANSWEROctober 1 2015
10) a worker's compensation insurance is best described as - ANSWERa state mandated insurance
program that provides benefits to employees who suffer employment related injuries or illness
11) Identify the two primary subsystems, in the Healthcare Common Procedure Coding System (HCPCS),
used to process Medicare and health insurance claims for payment: - ANSWERLevel 1 & 2
12) a pre-authorization requirement in health insurance is best described as: - ANSWERa processed used
by the health insurance company , requiring the provider to obtain prior permission to provide the
service
13) the phrase medical etiquette is best defined as: - ANSWERrules that govern courtesy to others in a
professional setting
14) identify the definition for medical abbreviation bid: - ANSWERtwo times a day
15) visual acuity is best described as - ANSWERthe ability to measure the sharpness of vision in the
human eye by using letters or numbers on a snellen chart
16) identify the medical term for process of the human body maintaining a state of balance and
equilibrium - ANSWERhomeostasis
17) the medical term CARDI refers to which human body part? - ANSWERheart
18) the medical suffix -ITIS is best described as: - ANSWERinflammation
19) identify the medical term for the state of being free from all disease causing microorganism: -
ANSWERasepsis
