SSW311N1A - Case Coordination and
Advocacy Strategies Question and
answer rated A+ 2025/2026
Empowerment - correct answer ✔A process in which Social Workers engage with clients in order to
reduce their feelings of powerlessness, having been more negatively valued by society because of their
membership in a stigmatized group.
Focuses on an individual's ability to change their lives and also find effective ways to act on the
environment around them (person-in-environment approach).
We cannot empower clients, but we instead can facilitate a process that fosters relationships,
individuals gaining access to resources/opportunities, and the development of their own capacities to be
able to act and have power in their own lives.
The client (not the professional) decides whether or not they feel empowered.
Assertive Community Treatment (ACT) - correct answer ✔This method casts the individual as being too
ill to manage their own affairs and hence justifies the use of coercion to force them to do "what is best
for them."
Reinforces service dependency and causes people to look for other answers.
What are the Eight (8) Critiques of Traditional Case Management? - correct answer ✔1. Sees client's
"problems" as primarily individual issues.
2. Case managers are likely to consider only individual, rather than systemic solutions.
,3. Case managers tend to take control of client's lives "for their own good," thereby undermining client's
need to make informed decisions for themselves.
4. It implied a lack of recognition that clients also have the right to make mistakes, as do others who are
not labelled, expect in cases where they are in danger of harming themselves.
5. It implies "parental control" by the worker who "knows" over the client who "does not know."
6. It focuses on cost-benefit analysis while ignoring the client's quality of life.
7. Lack of a grounding philosophy of practice puts case managers in danger of seeing new case
management models that incorporate coercive practices as useful, thereby becoming agents of social
control who act as enforcers, ensuring clients live the way society wants them to live.
8. Encourages learned helplessness (giving up because escape from your situation is impossible).
What are the Eight (8) Roles in Case Management? - correct answer ✔1. Advocate
2. Broker
3. Coordinator
4. Consultant
5. Counselor
6. Planner
7. Problem Solver
8. Record Keeper
Advocate - correct answer ✔Speaks on behalf of clients when they are unable to do so, or when they
speak but no one listens
,Works at various levels to: represent the interests of the client, help them gain access to services,
improve service quality
Helps a client become an advocate
Broker - correct answer ✔Links the client with needed services
Helps the client choose the most appropriate service and negotiates the terms of service delivery (once
the client's needs are clear)
Coordinator - correct answer ✔Works with other professionals and agency staff to ensure that services
are integrated and expedited
Must know the current status of the client, the service delivered, and the progress being made
Consultant - correct answer ✔Is often an outside professional who can help solve case management
problems
An organization may need assistance with such matters as cost analysis, quality control, and
organizational structure
Counselor - correct answer ✔Maintains a primary relationship with the client and their family
Has a thorough understanding of the client's mental health and medical history
Enables CM to identify aspects of their client's current situation that supports/discourages progress
, Planner - correct answer ✔Prepares for the service or treatment that the client is to receive
Evaluates the client's functioning and assesses service provision
Problem Solver - correct answer ✔Aims to make clients self-sufficient by helping them determine their
strength, find alternatives to their current situations, and learn to solve their own problems
N.B.: Case managers are continually involved in problem solving
Record Keeper - correct answer ✔Maintains detailed information relating to all contracts and services
Uses good documentation to constitute the linking element in the case management process
Professional Disempowerment - correct answer ✔Professionals feeling insecure about themselves
because they believe their own knowledge base has not adequately prepared them to work with difficult
clients
Biomedical Model - correct answer ✔Biomedical practice of case management as a form of Assertive
Community Treatment (ACT)
This model stresses compliance with medication and adherence to treatment plans which are
sometimes developed without client input (i.e., psychiatric treatment)
Case Management - correct answer ✔It is a collaborative means of helping people who are
disadvantaged or devalued in society, to discover their strengths and personal power, pursue their own
objectives, and begin to confront the systems that oppress them in order to re-distribute power and
thereby improve their life chances and quality of life.
Advocacy Strategies Question and
answer rated A+ 2025/2026
Empowerment - correct answer ✔A process in which Social Workers engage with clients in order to
reduce their feelings of powerlessness, having been more negatively valued by society because of their
membership in a stigmatized group.
Focuses on an individual's ability to change their lives and also find effective ways to act on the
environment around them (person-in-environment approach).
We cannot empower clients, but we instead can facilitate a process that fosters relationships,
individuals gaining access to resources/opportunities, and the development of their own capacities to be
able to act and have power in their own lives.
The client (not the professional) decides whether or not they feel empowered.
Assertive Community Treatment (ACT) - correct answer ✔This method casts the individual as being too
ill to manage their own affairs and hence justifies the use of coercion to force them to do "what is best
for them."
Reinforces service dependency and causes people to look for other answers.
What are the Eight (8) Critiques of Traditional Case Management? - correct answer ✔1. Sees client's
"problems" as primarily individual issues.
2. Case managers are likely to consider only individual, rather than systemic solutions.
,3. Case managers tend to take control of client's lives "for their own good," thereby undermining client's
need to make informed decisions for themselves.
4. It implied a lack of recognition that clients also have the right to make mistakes, as do others who are
not labelled, expect in cases where they are in danger of harming themselves.
5. It implies "parental control" by the worker who "knows" over the client who "does not know."
6. It focuses on cost-benefit analysis while ignoring the client's quality of life.
7. Lack of a grounding philosophy of practice puts case managers in danger of seeing new case
management models that incorporate coercive practices as useful, thereby becoming agents of social
control who act as enforcers, ensuring clients live the way society wants them to live.
8. Encourages learned helplessness (giving up because escape from your situation is impossible).
What are the Eight (8) Roles in Case Management? - correct answer ✔1. Advocate
2. Broker
3. Coordinator
4. Consultant
5. Counselor
6. Planner
7. Problem Solver
8. Record Keeper
Advocate - correct answer ✔Speaks on behalf of clients when they are unable to do so, or when they
speak but no one listens
,Works at various levels to: represent the interests of the client, help them gain access to services,
improve service quality
Helps a client become an advocate
Broker - correct answer ✔Links the client with needed services
Helps the client choose the most appropriate service and negotiates the terms of service delivery (once
the client's needs are clear)
Coordinator - correct answer ✔Works with other professionals and agency staff to ensure that services
are integrated and expedited
Must know the current status of the client, the service delivered, and the progress being made
Consultant - correct answer ✔Is often an outside professional who can help solve case management
problems
An organization may need assistance with such matters as cost analysis, quality control, and
organizational structure
Counselor - correct answer ✔Maintains a primary relationship with the client and their family
Has a thorough understanding of the client's mental health and medical history
Enables CM to identify aspects of their client's current situation that supports/discourages progress
, Planner - correct answer ✔Prepares for the service or treatment that the client is to receive
Evaluates the client's functioning and assesses service provision
Problem Solver - correct answer ✔Aims to make clients self-sufficient by helping them determine their
strength, find alternatives to their current situations, and learn to solve their own problems
N.B.: Case managers are continually involved in problem solving
Record Keeper - correct answer ✔Maintains detailed information relating to all contracts and services
Uses good documentation to constitute the linking element in the case management process
Professional Disempowerment - correct answer ✔Professionals feeling insecure about themselves
because they believe their own knowledge base has not adequately prepared them to work with difficult
clients
Biomedical Model - correct answer ✔Biomedical practice of case management as a form of Assertive
Community Treatment (ACT)
This model stresses compliance with medication and adherence to treatment plans which are
sometimes developed without client input (i.e., psychiatric treatment)
Case Management - correct answer ✔It is a collaborative means of helping people who are
disadvantaged or devalued in society, to discover their strengths and personal power, pursue their own
objectives, and begin to confront the systems that oppress them in order to re-distribute power and
thereby improve their life chances and quality of life.
