already passed 2025/2026
You are a new employee at a small, financially strapped counseling center. The director of your agency
just received a contract to do outreach, assessments, and case management for frail elders. Although
you took a human behavior course as a social work student, you have never studied or worked with
older adults, especially those at risk. The director has asked you to lead this new program and has
emphasized how important the new funding is for the agency's survival. - correct answer ✔Ask for
training, consultation, and ongoing mentoring in the new role
Your client, Mrs. O, was admitted to a domestic violence shelter following an attack by her husband, in
which she sustained a broken collarbone and arm injuries. This occasion is the eighth time she has
contacted the shelter. Each previous time she has returned home or allowed her husband to move back
into the home with her.
It is important to: - correct answer ✔Accept that staying in or returning to an abusive relationship is a
complex decision that may be a very rational survival mechanism.
Your supervisor wants to assess your effectiveness in conducting family sessions. Because he fears that
client behaviors will change and his findings will be distorted if clients know they are being taped, he has
told you to tape these sessions without their knowledge. The supervisor feels that because he discusses
your cases with you anyway, the taping without explicit client permission should be acceptable.
What do you do? - correct answer ✔You tell your supervisor that you will need to consult with other
colleagues first about the ethics of taping client sessions, however, for the time being, you don't feel
that it is necessary to do audio tapings of your sessions because you are worried about client privacy.
You remain open but you want to make sure you have consulted thoroughly before approaching your
clients about this.
In the context of empathic communication between social workers and clients, which of the following
statements is true of confrontation? - correct answer ✔It is employed to expand clients' awareness and
to motivate them to action.
, A client is completing an enrollment session with you for a domestic violence group. In the course of
discussion about what precipitated the violent act on his part, the client reports that his wife was
nagging him about his relationship with his friend Charles.
Which of the following statements would be an appropriate reciprocal response? - correct answer ✔So
you were frustrated with your wife's concern about your relationship with Charles?
Which of the following skills is essential for creating facilitative conditions? - correct answer ✔Empathy
Which of the following actions of a social worker will reduce the level of threat perceived by an
involuntary client and mitigate his or her defensiveness? - correct answer ✔Empathizing with the
situation
Identify the apparent feeling in the following client message: "I know my children need to focus on their
career. It is difficult for them to have time to call me." - correct answer ✔Disappointment
If clients verbally or nonverbally object to directives, a social worker should: - correct answer ✔explore
the basis of their opposition.
A female client, aged 35, has a cancerous tumor in her breast. She has been scheduled to undergo
surgery and have her breast removed. She says, "I am worried about whether I will still be attractive to
my partner or not even if I am cured."
Which of the following statements is a Level 3 reciprocal response to the client's concerns? - correct
answer ✔So you are apprehensive that you might be physically safer after the surgery, but that your
partner might not feel the same way about you?
Ms. Genelia cries while telling you about the recent death of her mother, whom she describes as one of
her strongest supporters. You respond, "I know exactly how you feel. My mother died two years ago.
We had a similar relationship. I cried for two weeks after her death."