CIS 204 Test #2 (Lee)
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Rationales
Included
, collaboration a group of people working together to achieve a common goal via a process of
feedback and iteration
cooperation a group of people working together, all doing essentially the same type of work, to
accomplish a job
important characteristics of a collaborator 3. Speaks his or her mind even if its an unpopular viewpoint.
5. is willing to enter into difficult conversations.
7. is skillful at giving/receiving negative feedback.
8. is willing to put forward unpopular ideas.
12. thinks differently that I do/brings different perspectives
Criteria for successful collaboration • successful outcome
• growth in team capability
• meaningful and satisfying experience
Four Primary Purposes of collaboration • become informed
• make decisions
• solve problems
Levels of Decision Making operational, managerial, strategic
Operational decision making decisions are those that support operational, day to day activities.
Managerial decision making decisions about the allocation and utilization of resources.
strategic decision making decisions that support broad-scope, organizational issues.
structured decisions process is one for which there is an understood and accepted method for making
the decision
unstructured decisions one for which there is no agreed on decision making method
Problem solving tasks define the problem, identify alternative solutions, specify evaluation criteria,
evaluate alternatives, select an alternative, implement solution
project management phases Starting, Planning, Doing, Finalizing
Synchronous communication occurs when all team members meet at the same time.
Study Guide | Practice
Questions, Answers &
Exam Review | Graded A+
| Guaranteed success|
Updated 2026 Questions and Answers
100% Verified Exam Prep and Comprehensive
Rationales
Included
, collaboration a group of people working together to achieve a common goal via a process of
feedback and iteration
cooperation a group of people working together, all doing essentially the same type of work, to
accomplish a job
important characteristics of a collaborator 3. Speaks his or her mind even if its an unpopular viewpoint.
5. is willing to enter into difficult conversations.
7. is skillful at giving/receiving negative feedback.
8. is willing to put forward unpopular ideas.
12. thinks differently that I do/brings different perspectives
Criteria for successful collaboration • successful outcome
• growth in team capability
• meaningful and satisfying experience
Four Primary Purposes of collaboration • become informed
• make decisions
• solve problems
Levels of Decision Making operational, managerial, strategic
Operational decision making decisions are those that support operational, day to day activities.
Managerial decision making decisions about the allocation and utilization of resources.
strategic decision making decisions that support broad-scope, organizational issues.
structured decisions process is one for which there is an understood and accepted method for making
the decision
unstructured decisions one for which there is no agreed on decision making method
Problem solving tasks define the problem, identify alternative solutions, specify evaluation criteria,
evaluate alternatives, select an alternative, implement solution
project management phases Starting, Planning, Doing, Finalizing
Synchronous communication occurs when all team members meet at the same time.
