PGA PGM Level 3 Golf OpsEXAM
QUESTIONS WITH CORRECT
ANSWERS GRADED A+ FOR 2026-
2027 ASSURED EXCEL!
1. When should a manager address performance gaps if an issue arise regarding a
performer's work? - CORRECT ANSWERS-If a gap arises the gap should be addressed as
soon as possible
2. How should the complexity of a task be handled if a performer is learning something
new? - CORRECT ANSWERS-Start simple and add more once the basics are mastered
3. What expectations should a manager's performance standards reflect? - CORRECT
ANSWERS-Constantly updating, all parties on the same page, scheduled reviews
4. What element of the performance system describes the job task? - CORRECT ANSWERS-
Performance expectations
5. What is the recommended guideline a manager should use if an employee's actual
performance differs from the expected performance? - CORRECT ANSWERS-The
performance system and should find mutual agreement
6. How should resources be allocated to avoid overwhelming a performer? - CORRECT
ANSWERS-Make the performer aware of available resources and involve the performer
in allocation
7. What types of resources are necessary to carry out the facility's mission and financial
goals? - CORRECT ANSWERS-Material, physical, financial, human, time based
,8. The golf shop merchandise operation is underperforming to revenue projections and
inventory management challenges are occurring. What type of resources could best
resolve these problems? - CORRECT ANSWERS-Material, physical, human
9. Which element of the performance system is being utilized when managers
communicate the information needed for a performer to complete a task? - CORRECT
ANSWERS-Performance expectations
10. Why would an audible thermometer need to be used to identify the appropriate
temperature of food related to input? - CORRECT ANSWERS-Consists of cues that are
presented in the system, audible thermometer is a cue for action and the input is a
signal for action
11. A hydraulic leak is discovered when using a triplex mower on the greens. What type of
input amplifier can be implemented to minimize the problem? - CORRECT ANSWERS-
Provide on the spot coaching, develop a checklist that is easily accessible.
12. What is defined as the information, circumstances, or events that signal a performer to
take the appropriate action? - CORRECT ANSWERS-Input
13. When conducting a junior event, 22 juniors pre-registered and 45 attended on the day of
the event. This prompted the facility to increase the professional staff by 2 teachers to
accommodate the volume of juniors. In this example, what type of input signaled
appropriate action? - CORRECT ANSWERS-Circusmtance
14. What should a manager do when a performer has difficulty recognizing when to take
action on a specific task? - CORRECT ANSWERS-Manager may need to amplify input to
make sure it is noticed.
,15. What type of consequence happens when a chef experiences gratification after
presenting an elegant surf and turf dinner during a ladies' member-guest event? -
CORRECT ANSWERS-Internal/psychological consequences
16. An employee is repeatedly late for the morning shift. the supervisor reassigns this
person to the afternoon shift. What is the problem with this scheduling adjustment? -
CORRECT ANSWERS-Action and consequence are misaligned and the desired
reinforcement/behavior will not occur
17. A team member who set the hole locations accurately and efficiently is assigned to
routinely complete this maintenance task. What is the potential result of this situation? -
CORRECT ANSWERS-Positive consequence
18. Cheryl,jMaggiejandjRosajarejalljassignedjtojworkjinjthejbagjroomjajfewjdaysjajweek.jMaggieja
ndjRosajarejassignedjtojweekdayjshiftsjandjCheryljworksjthejweekend.jBothjMaggiejandjRos
ajhavejcleanedjupjthejmessyjbagjroomjuponjreturnjtojworkjonjMondays.jTheyjdojnotjunderst
andjwhyjCheryljisjallowedjtojleavejworkjwithoutjcleaningjthejbagjroom.jWhatjperformanceje
lementjneedsjtojbejaddressedjtojresolvejthisjissue?j-jjCORRECTjANSWERS-Feedback
19. Ajmemberjattemptsjtojreturnjajgolfjshirtjandjdemandsjajcashjrefund.jThejassistantjprofessio
naljinsistsjonjfollowingjthejestablishedjpolicyjforjexchange.jThejmemberjcomplainsjtojthejhe
adjprofessional,jwhojthenjreprimandsjthejassistant.jWhichjelementjofjthejperformancejsyst
emjisjmisalignedjinjthisjsituation?j-jjCORRECTjANSWERS-Feedback
20. Anjemployeejisjstrugglingjtojdevelopjrelationshipsjwithjclubjmembers.jThejPGAjGMjshouldjs
chedulejthisjemployeejtojshadowjajtopjperformerjduringjtheirjshifts.jWhatjtypejofjfeedbackji
sjshownjinjthisjexmaple?j-jjCORRECTjANSWERS-Presentjfeedbackjinjajtimelyjmanner
21. Numerousjmembersjcomplainjaboutjthejconditionsjandjspeedjofjthejgreensjafterjweekendj
play.jThejPGAjGeneraljManagerjmeetsjwithjthejgolfjcoursejSuperintendentjatjFriday'sjstaffjm
eetingjregardingjthisjissue.jWhatjisjthejpotentialjproblemjwithjthisjsituation?j-
jjCORRECTjANSWERS-Notjpresentingjfeedbackjinjajtimelyjmanner
, 22. Thejcostjofjgoodsjsoldjinjthejgolfjshopjhasjincreasedjoverjthejpastjfiscaljyear.jAsjthejPGAjGMjy
oujmeetjwithjyourjmerchandisejoperationsjteamjtojformulatejajplanjofjactionjtojrectifyjthejis
sue.jWhatjisjappropriatejaboutjthisjsituation?j-jjCORRECTjANSWERS-
Basejthejfeedbackjonjmutuallyjagreedjuponjperformancejexpectations
23. Whatjinterpersonaljskilljshouldjajmanagerjusejwhenjdiscussingjagreed-uponjexpectations?j-
jjCORRECTjANSWERS-Feedback
24. Thejheadjprofessionaljreceivesjajcomplaintjconcerningjthejperformancejofjanjoutsidejservic
ejattendant.jShejsetsjupjajmeetingjwithjthejassistantjprofessionaljresponsiblejforjoutsidejser
vices.jWhichjguidelinejforjprovidingjeffectivejfeedbackjshouldjthejheadjprofessionaljusejtojr
esolvejthisjsituation?j-jjCORRECTjANSWERS-
Providejfeedbackjthatjisjobjectivejandjnotjbiasedjonjpersonaljfeelingsjorjinterpretationsjofjt
hejsituation,jbasedjonjmutuallyjagreedjuponjperformancejexpectations
25. Whatjisjajguidelinejofjgivingjeffectivejfeedback?j-jjCORRECTjANSWERS-
Clear,jtimely,junbiased,jsupportive,jspecific,jobjective
26. Howjdoesjajpoorlyjstructuredjworkjsituationjaffectjajhighlyjmotivatedjperformer?j-
jjCORRECTjANSWERS-Performerjwilljbecomejineffective
27. WhatjaspectjofjthejworkjassignmentjisjbeingjmanagedjwhenjthejGMjconsidersjwhatjjobsjarej
bestjsuitedjtojwhichjperformers?j-jjCORRECTjANSWERS-
Motivationjofjthejperformersjapproachjtojworkjandjlife
28. Howjdoesjdiscretionaryjenforcementjofjpoliciesjcontributejtojthejmotivationjofjperformersji
njajworkingjenvironment?j-jjCORRECTjANSWERS-Demotivatesjwithjconfusion
QUESTIONS WITH CORRECT
ANSWERS GRADED A+ FOR 2026-
2027 ASSURED EXCEL!
1. When should a manager address performance gaps if an issue arise regarding a
performer's work? - CORRECT ANSWERS-If a gap arises the gap should be addressed as
soon as possible
2. How should the complexity of a task be handled if a performer is learning something
new? - CORRECT ANSWERS-Start simple and add more once the basics are mastered
3. What expectations should a manager's performance standards reflect? - CORRECT
ANSWERS-Constantly updating, all parties on the same page, scheduled reviews
4. What element of the performance system describes the job task? - CORRECT ANSWERS-
Performance expectations
5. What is the recommended guideline a manager should use if an employee's actual
performance differs from the expected performance? - CORRECT ANSWERS-The
performance system and should find mutual agreement
6. How should resources be allocated to avoid overwhelming a performer? - CORRECT
ANSWERS-Make the performer aware of available resources and involve the performer
in allocation
7. What types of resources are necessary to carry out the facility's mission and financial
goals? - CORRECT ANSWERS-Material, physical, financial, human, time based
,8. The golf shop merchandise operation is underperforming to revenue projections and
inventory management challenges are occurring. What type of resources could best
resolve these problems? - CORRECT ANSWERS-Material, physical, human
9. Which element of the performance system is being utilized when managers
communicate the information needed for a performer to complete a task? - CORRECT
ANSWERS-Performance expectations
10. Why would an audible thermometer need to be used to identify the appropriate
temperature of food related to input? - CORRECT ANSWERS-Consists of cues that are
presented in the system, audible thermometer is a cue for action and the input is a
signal for action
11. A hydraulic leak is discovered when using a triplex mower on the greens. What type of
input amplifier can be implemented to minimize the problem? - CORRECT ANSWERS-
Provide on the spot coaching, develop a checklist that is easily accessible.
12. What is defined as the information, circumstances, or events that signal a performer to
take the appropriate action? - CORRECT ANSWERS-Input
13. When conducting a junior event, 22 juniors pre-registered and 45 attended on the day of
the event. This prompted the facility to increase the professional staff by 2 teachers to
accommodate the volume of juniors. In this example, what type of input signaled
appropriate action? - CORRECT ANSWERS-Circusmtance
14. What should a manager do when a performer has difficulty recognizing when to take
action on a specific task? - CORRECT ANSWERS-Manager may need to amplify input to
make sure it is noticed.
,15. What type of consequence happens when a chef experiences gratification after
presenting an elegant surf and turf dinner during a ladies' member-guest event? -
CORRECT ANSWERS-Internal/psychological consequences
16. An employee is repeatedly late for the morning shift. the supervisor reassigns this
person to the afternoon shift. What is the problem with this scheduling adjustment? -
CORRECT ANSWERS-Action and consequence are misaligned and the desired
reinforcement/behavior will not occur
17. A team member who set the hole locations accurately and efficiently is assigned to
routinely complete this maintenance task. What is the potential result of this situation? -
CORRECT ANSWERS-Positive consequence
18. Cheryl,jMaggiejandjRosajarejalljassignedjtojworkjinjthejbagjroomjajfewjdaysjajweek.jMaggieja
ndjRosajarejassignedjtojweekdayjshiftsjandjCheryljworksjthejweekend.jBothjMaggiejandjRos
ajhavejcleanedjupjthejmessyjbagjroomjuponjreturnjtojworkjonjMondays.jTheyjdojnotjunderst
andjwhyjCheryljisjallowedjtojleavejworkjwithoutjcleaningjthejbagjroom.jWhatjperformanceje
lementjneedsjtojbejaddressedjtojresolvejthisjissue?j-jjCORRECTjANSWERS-Feedback
19. Ajmemberjattemptsjtojreturnjajgolfjshirtjandjdemandsjajcashjrefund.jThejassistantjprofessio
naljinsistsjonjfollowingjthejestablishedjpolicyjforjexchange.jThejmemberjcomplainsjtojthejhe
adjprofessional,jwhojthenjreprimandsjthejassistant.jWhichjelementjofjthejperformancejsyst
emjisjmisalignedjinjthisjsituation?j-jjCORRECTjANSWERS-Feedback
20. Anjemployeejisjstrugglingjtojdevelopjrelationshipsjwithjclubjmembers.jThejPGAjGMjshouldjs
chedulejthisjemployeejtojshadowjajtopjperformerjduringjtheirjshifts.jWhatjtypejofjfeedbackji
sjshownjinjthisjexmaple?j-jjCORRECTjANSWERS-Presentjfeedbackjinjajtimelyjmanner
21. Numerousjmembersjcomplainjaboutjthejconditionsjandjspeedjofjthejgreensjafterjweekendj
play.jThejPGAjGeneraljManagerjmeetsjwithjthejgolfjcoursejSuperintendentjatjFriday'sjstaffjm
eetingjregardingjthisjissue.jWhatjisjthejpotentialjproblemjwithjthisjsituation?j-
jjCORRECTjANSWERS-Notjpresentingjfeedbackjinjajtimelyjmanner
, 22. Thejcostjofjgoodsjsoldjinjthejgolfjshopjhasjincreasedjoverjthejpastjfiscaljyear.jAsjthejPGAjGMjy
oujmeetjwithjyourjmerchandisejoperationsjteamjtojformulatejajplanjofjactionjtojrectifyjthejis
sue.jWhatjisjappropriatejaboutjthisjsituation?j-jjCORRECTjANSWERS-
Basejthejfeedbackjonjmutuallyjagreedjuponjperformancejexpectations
23. Whatjinterpersonaljskilljshouldjajmanagerjusejwhenjdiscussingjagreed-uponjexpectations?j-
jjCORRECTjANSWERS-Feedback
24. Thejheadjprofessionaljreceivesjajcomplaintjconcerningjthejperformancejofjanjoutsidejservic
ejattendant.jShejsetsjupjajmeetingjwithjthejassistantjprofessionaljresponsiblejforjoutsidejser
vices.jWhichjguidelinejforjprovidingjeffectivejfeedbackjshouldjthejheadjprofessionaljusejtojr
esolvejthisjsituation?j-jjCORRECTjANSWERS-
Providejfeedbackjthatjisjobjectivejandjnotjbiasedjonjpersonaljfeelingsjorjinterpretationsjofjt
hejsituation,jbasedjonjmutuallyjagreedjuponjperformancejexpectations
25. Whatjisjajguidelinejofjgivingjeffectivejfeedback?j-jjCORRECTjANSWERS-
Clear,jtimely,junbiased,jsupportive,jspecific,jobjective
26. Howjdoesjajpoorlyjstructuredjworkjsituationjaffectjajhighlyjmotivatedjperformer?j-
jjCORRECTjANSWERS-Performerjwilljbecomejineffective
27. WhatjaspectjofjthejworkjassignmentjisjbeingjmanagedjwhenjthejGMjconsidersjwhatjjobsjarej
bestjsuitedjtojwhichjperformers?j-jjCORRECTjANSWERS-
Motivationjofjthejperformersjapproachjtojworkjandjlife
28. Howjdoesjdiscretionaryjenforcementjofjpoliciesjcontributejtojthejmotivationjofjperformersji
njajworkingjenvironment?j-jjCORRECTjANSWERS-Demotivatesjwithjconfusion
