LEVEL 3 3.1 PGM TEST SUPERVISING
AND DELEGATING EXAM QUESTIONS
WITH CORRECT ANSWERS GRADED
A+ FOR 2026-2027 ASSURED EXCEL!
What is the recommended guideline a manager should use if an employee's actual performance
differs from expected performance?
-Provide an input amplifier
-Reduce the complexity of the task
-Reassess the relationship
-Close the gap through mutual agreement - CORRECT ANSWERS-Close the gap through mutual
agreement
A team member who set the hole locations accurately and efficiently is assigned to routinely
complete this maintenance task. What is the potential result of this situation?
-Negative consequence for negative behavior
-Negative consequence for positive behavior
-Positive consequence for positive behavior
-Positive consequence for negative behavior - CORRECT ANSWERS-Negative consequence for
positive behavior
What interpersonal skill should a manager use when discussing agreed-upon expectations?
-Reframing difficult situations
-Inviting and giving specific feedback
, -Encouraging open expression
-Providing a compelling rationale - CORRECT ANSWERS-Inviting and giving specific feedback
Which element of the performance system is being utilized when managers communicate the
information needed for a performer to complete a task?
-Input
-Resources
-Feedback
-Expectations - CORRECT ANSWERS-Resources
A member attempts to return a golf shirt and demands a cash refund. The assistant professional
insists on following the established policy for exchange. The member complains to the head
professional, who then reprimands the assistant. Which element of the performance system is
misaligned in this situation?
-Consequences
-Input
-Feedback
-Resources - CORRECT ANSWERS-Consequences
What should a manager do when a performer has difficulty recognizing when to take action on
a specific task?
-Make the task less difficult
-Demonstrate the correct response
-Amplify the input
AND DELEGATING EXAM QUESTIONS
WITH CORRECT ANSWERS GRADED
A+ FOR 2026-2027 ASSURED EXCEL!
What is the recommended guideline a manager should use if an employee's actual performance
differs from expected performance?
-Provide an input amplifier
-Reduce the complexity of the task
-Reassess the relationship
-Close the gap through mutual agreement - CORRECT ANSWERS-Close the gap through mutual
agreement
A team member who set the hole locations accurately and efficiently is assigned to routinely
complete this maintenance task. What is the potential result of this situation?
-Negative consequence for negative behavior
-Negative consequence for positive behavior
-Positive consequence for positive behavior
-Positive consequence for negative behavior - CORRECT ANSWERS-Negative consequence for
positive behavior
What interpersonal skill should a manager use when discussing agreed-upon expectations?
-Reframing difficult situations
-Inviting and giving specific feedback
, -Encouraging open expression
-Providing a compelling rationale - CORRECT ANSWERS-Inviting and giving specific feedback
Which element of the performance system is being utilized when managers communicate the
information needed for a performer to complete a task?
-Input
-Resources
-Feedback
-Expectations - CORRECT ANSWERS-Resources
A member attempts to return a golf shirt and demands a cash refund. The assistant professional
insists on following the established policy for exchange. The member complains to the head
professional, who then reprimands the assistant. Which element of the performance system is
misaligned in this situation?
-Consequences
-Input
-Feedback
-Resources - CORRECT ANSWERS-Consequences
What should a manager do when a performer has difficulty recognizing when to take action on
a specific task?
-Make the task less difficult
-Demonstrate the correct response
-Amplify the input
