MSN 610 exam 1 UPDATED ACTUAL Questions and CORRECT
Answers
Majority of message meaning nonverbal communication
Physical cues can support or conflict with verbal
message
Cultural differences impact communication
Also known as "body language" nonverbal communication
T/F In some cultures a smile masks anger or fear. It is t
important when your client is sharing important
information that you not smile inappropriately causing
your client to misinterpret your smile as demeaning
T/F The majority of communication is nonverbal and T
includes all of your senses and is often unconsciously
motivated and is more revealing of your and your
clients true feelings. Body ques either support of
conflict the verbal message
examples of nonverbal communication vocal inflection
volume
posture
gait
eye contact
expression
gestures
appearance
personal space
whisper is to _________ privacy/secrets
low volume is to ___________ soothing
shouting is to _____________ anger
, How should you talk to someone who is hard of maintain normal volume rate, tone
hearing
what does good posture look like brisk walking and shows confidence
what does poor posture look like shuffling and depressed
What does tense posture look like rapid walking shows anger or anxiety
What is vocal inflection The pitch changes in your voice that show doubt, suspence, confusion, inquiry
______ shows a sign of respect and willingness to listen. eye contact
It lets you get on the clients level. When you are at eye
level with a client it shows that you are equal. When you
stand over a client it shows authority. Some cultures are
different.
waving goodbye and holding your nose when gestures
something smells are examples of what
Norm of telling the truth Veracity
Right of self-determination and freedom of decision Autonomy
making
Loyal and faithful commitments and accountable for Fidelity
responsibility
Doing no harm to patients Non-maleficence
What does TeamSTEPPS stand for? Team Strategies and Tools to Enhance Performance and Patient Safety
Anyone who touches a patient (nurse, doctor, TeamSTEPPS
pharmacist, tech) must deliver safe and high quality
care
Most effective communication technique assertive communication
demonstrating assertive communication includes active listening and providing feedback
"I can see..." statements assertive communication
Who came up with the SBAR communication tool The joint commission "TJC"
What does SBAR stand for? Situation
Background
Assessment
Recommendation
What makes SBAR good? Improves communication of client information between members of the
healthcare team
transmits a message sender
Answers
Majority of message meaning nonverbal communication
Physical cues can support or conflict with verbal
message
Cultural differences impact communication
Also known as "body language" nonverbal communication
T/F In some cultures a smile masks anger or fear. It is t
important when your client is sharing important
information that you not smile inappropriately causing
your client to misinterpret your smile as demeaning
T/F The majority of communication is nonverbal and T
includes all of your senses and is often unconsciously
motivated and is more revealing of your and your
clients true feelings. Body ques either support of
conflict the verbal message
examples of nonverbal communication vocal inflection
volume
posture
gait
eye contact
expression
gestures
appearance
personal space
whisper is to _________ privacy/secrets
low volume is to ___________ soothing
shouting is to _____________ anger
, How should you talk to someone who is hard of maintain normal volume rate, tone
hearing
what does good posture look like brisk walking and shows confidence
what does poor posture look like shuffling and depressed
What does tense posture look like rapid walking shows anger or anxiety
What is vocal inflection The pitch changes in your voice that show doubt, suspence, confusion, inquiry
______ shows a sign of respect and willingness to listen. eye contact
It lets you get on the clients level. When you are at eye
level with a client it shows that you are equal. When you
stand over a client it shows authority. Some cultures are
different.
waving goodbye and holding your nose when gestures
something smells are examples of what
Norm of telling the truth Veracity
Right of self-determination and freedom of decision Autonomy
making
Loyal and faithful commitments and accountable for Fidelity
responsibility
Doing no harm to patients Non-maleficence
What does TeamSTEPPS stand for? Team Strategies and Tools to Enhance Performance and Patient Safety
Anyone who touches a patient (nurse, doctor, TeamSTEPPS
pharmacist, tech) must deliver safe and high quality
care
Most effective communication technique assertive communication
demonstrating assertive communication includes active listening and providing feedback
"I can see..." statements assertive communication
Who came up with the SBAR communication tool The joint commission "TJC"
What does SBAR stand for? Situation
Background
Assessment
Recommendation
What makes SBAR good? Improves communication of client information between members of the
healthcare team
transmits a message sender
