NSE 101 Introduction to Communication &
Communication Theory UPDATED
ACTUAL Questions and CORRECT
Answers
What is communication? - CORRECT ANSWER - The sharing of information, ideas, and feelings,
typically aimed at mutual understanding.
What are the three types of communcation? - CORRECT ANSWER - 1. Verbal
2. Non-verbal
3. Written
What is verbal communication? - CORRECT ANSWER - Oral communication that happens
through spoken words, sounds, vocal intonation, and pace.
How and where can verbal communication occur? - CORRECT ANSWER - Face-to-face; one-on-
one; in groups; over the telephone; or video conferencing.
With clients, families, colleagues and interprofessional teams
What is non-verbal communication? - CORRECT ANSWER - Facial expressions, eye contact,
gestures, and body positions and movements (*simply body language).
What is written communication? - CORRECT ANSWER - Written words, symbols, pictures, and
diagrams.
What are the forms of written communication? - CORRECT ANSWER - Informal: texting,
emailing, or social media
Scholarly: letters and papers
,What is scholarly writing? - CORRECT ANSWER - A form of communication and a necessary
skill that is important to the nurse's role as a clinician, professional, leader, scholar, educator and
advocate.
What is different about scholarly writing? - CORRECT ANSWER - It differs in the idea that it is a
formal communication compared to casual and conversational language that is used everyday.
It is important to consider both the content of your writing (what you write) and the presentation of your
ideas (how you write).
What is the Models of Communication? - CORRECT ANSWER - Simplify the complex
communication process by providing a visual representation of the various aspects of a communication
encounter.
Why do we need the Models of Communication? - CORRECT ANSWER - - They define
communication and allow you to see specific concepts and steps within the process.
- Give rise to ideas or nuances you may not have considered.
What are the three models of communication? - CORRECT ANSWER - 1. The Transmission
Model
2. The Interaction Model
3. The Transaction Model
What is the internal cognitive process? - CORRECT ANSWER - Allows participants to send,
receive, and understand messages which includes the processes of encoding and decoding.
What is encoding? - CORRECT ANSWER - Turning thoughts into communication.
What is decoding? - CORRECT ANSWER - Turning a communication message into thoughts
, Transmission Model - CORRECT ANSWER - A linear, one-way process in which a sender
intentionally transmits a message to a receiver
Properties of Transmission - CORRECT ANSWER - - Focuses on the sender and the message
- Receiver is a target or end point rather than part of on ongoing process
- Responsibility put on sender to ensure message is successfully conveyed
What is the drawback of Transmission? - CORRECT ANSWER - - Not representative of effective
communication
- Can be interfered with environmental and/or semantic noise
Interaction Model - CORRECT ANSWER - Describes communication as a process in which
participants alternate positions as sender and receiver. Makes communication a more interactive, two-way
process.
Properties of Interaction - CORRECT ANSWER - - Generate meaning by sending messages and
receiving feedback within physical and psychological contexts.
- Incorporates feedback
- More interaction focused
- Communication is nuanced and complex
What is the drawback of Interaction? - CORRECT ANSWER - - Because so many messages may
be sent at once, many may not be received
- Some messages are unintentionally sent
Transaction Model - CORRECT ANSWER - Describes communication as a process in which
communicators generate social realities within social, relational, and cultural contexts.
Properties of Transaction - CORRECT ANSWER - - Greatly differs in conceptualization of
communication, role of sender and receiver, role of context.
- You don't communicate about your realities; communication helps to construct your realities.
Communication Theory UPDATED
ACTUAL Questions and CORRECT
Answers
What is communication? - CORRECT ANSWER - The sharing of information, ideas, and feelings,
typically aimed at mutual understanding.
What are the three types of communcation? - CORRECT ANSWER - 1. Verbal
2. Non-verbal
3. Written
What is verbal communication? - CORRECT ANSWER - Oral communication that happens
through spoken words, sounds, vocal intonation, and pace.
How and where can verbal communication occur? - CORRECT ANSWER - Face-to-face; one-on-
one; in groups; over the telephone; or video conferencing.
With clients, families, colleagues and interprofessional teams
What is non-verbal communication? - CORRECT ANSWER - Facial expressions, eye contact,
gestures, and body positions and movements (*simply body language).
What is written communication? - CORRECT ANSWER - Written words, symbols, pictures, and
diagrams.
What are the forms of written communication? - CORRECT ANSWER - Informal: texting,
emailing, or social media
Scholarly: letters and papers
,What is scholarly writing? - CORRECT ANSWER - A form of communication and a necessary
skill that is important to the nurse's role as a clinician, professional, leader, scholar, educator and
advocate.
What is different about scholarly writing? - CORRECT ANSWER - It differs in the idea that it is a
formal communication compared to casual and conversational language that is used everyday.
It is important to consider both the content of your writing (what you write) and the presentation of your
ideas (how you write).
What is the Models of Communication? - CORRECT ANSWER - Simplify the complex
communication process by providing a visual representation of the various aspects of a communication
encounter.
Why do we need the Models of Communication? - CORRECT ANSWER - - They define
communication and allow you to see specific concepts and steps within the process.
- Give rise to ideas or nuances you may not have considered.
What are the three models of communication? - CORRECT ANSWER - 1. The Transmission
Model
2. The Interaction Model
3. The Transaction Model
What is the internal cognitive process? - CORRECT ANSWER - Allows participants to send,
receive, and understand messages which includes the processes of encoding and decoding.
What is encoding? - CORRECT ANSWER - Turning thoughts into communication.
What is decoding? - CORRECT ANSWER - Turning a communication message into thoughts
, Transmission Model - CORRECT ANSWER - A linear, one-way process in which a sender
intentionally transmits a message to a receiver
Properties of Transmission - CORRECT ANSWER - - Focuses on the sender and the message
- Receiver is a target or end point rather than part of on ongoing process
- Responsibility put on sender to ensure message is successfully conveyed
What is the drawback of Transmission? - CORRECT ANSWER - - Not representative of effective
communication
- Can be interfered with environmental and/or semantic noise
Interaction Model - CORRECT ANSWER - Describes communication as a process in which
participants alternate positions as sender and receiver. Makes communication a more interactive, two-way
process.
Properties of Interaction - CORRECT ANSWER - - Generate meaning by sending messages and
receiving feedback within physical and psychological contexts.
- Incorporates feedback
- More interaction focused
- Communication is nuanced and complex
What is the drawback of Interaction? - CORRECT ANSWER - - Because so many messages may
be sent at once, many may not be received
- Some messages are unintentionally sent
Transaction Model - CORRECT ANSWER - Describes communication as a process in which
communicators generate social realities within social, relational, and cultural contexts.
Properties of Transaction - CORRECT ANSWER - - Greatly differs in conceptualization of
communication, role of sender and receiver, role of context.
- You don't communicate about your realities; communication helps to construct your realities.
