and CORRECT Answers
communication - CORRECT ANSWER - sharing info, ideas, feelings, to aim for mutual
understanding.
types of communication - CORRECT ANSWER - verbal, nonverbal, written
verbal communication - CORRECT ANSWER - expressed in words
nonverbal communication - CORRECT ANSWER - communication using body movements,
gestures, and facial expressions rather than speech
written communication - CORRECT ANSWER - any communication that must be read
professional communication - CORRECT ANSWER - level of formality
principles of professional communication (5) - CORRECT ANSWER - Truthful, accurate, clear,
concise, and comprehensive.
Tips (4) - CORRECT ANSWER - Introduce with name and role
address person formally but don't assume gender
articulate your message
full sentences
professional email (9) - CORRECT ANSWER - use email
subject line
professional greeting
introduce self
,refer to attachmenbts
full sentences
signature block
proof read
avoid humour and informal text
conflict - CORRECT ANSWER - variance in opinions that involves perceived or actual threat
threat - CORRECT ANSWER - perception that something or someone is challenging your
beliefs/needs and may affect your sense of self or the relationship
conflict can trigger strong emotions which can - CORRECT ANSWER - negatively affect how to
respond
always transform how you view conflict when - CORRECT ANSWER - positive lens
positive lens of conflict - CORRECT ANSWER - you learn from it :)
conflict resolution - CORRECT ANSWER - finding a reasonable solution
strategies on conflict resolution - CORRECT ANSWER - be clear about your perspective,
goodwill, ask questions, "i" statements
have courage
professionalism
professionalism should always guide how you - CORRECT ANSWER - approach and manage
conflict
reflect on - CORRECT ANSWER - conflict resolution
, nurses have a duty to conduct themselves in. amanner that - CORRECT ANSWER - reflects well
on the profession and promote growth of profession
What is scholarly writing - CORRECT ANSWER - clear and breifly expressed , original, credible
evidence, critical lens
reading and comprehension - CORRECT ANSWER - evidence informed text, understanding
reflecting text
What's a peer-reviewed journal? - CORRECT ANSWER - They publish research articles by
academics. A panel of other academics in the same field look at the research and ok it.
what is information literacy - CORRECT ANSWER - The ability to access, evaluate, organize, and
use information from a variety of sources.
recognize and identify when information is needed and relevant.
Finding Text - CORRECT ANSWER - peer-reviewed journals
databases
identify key words
Search Operators - CORRECT ANSWER - A character, word, or symbol that focuses a web search.
AND - CORRECT ANSWER - combine terms so search reveals both
OR - CORRECT ANSWER - combines both keywords but both not might show up
NOT - CORRECT ANSWER - filter out keywords