Crematory & Cemetery Operations -
BUS 313 Week 3 Exam Questions &
Answers (Grade A+)
For many individuals their first contact with a funeral home is
through -
correct answer ✅price shopping
On the website it is recommended to have
general information on the cremation process
importance of memorialization
educational videos
all of the above -
correct answer ✅all of the above
general information on the cremation process
importance of memorialization
educational videos
A good way to get your message out 24/7 is through -
correct answer ✅a video on the website
In communicating with customer's it is important for you to build -
correct answer ✅rapport with the consumer
, Crematory & Cemetery Operations -
BUS 313 Week 3 Exam Questions &
Answers (Grade A+)
By providing the consumer with a lot of information it allows the
funeral director to show the shopper that you are giving them -
correct answer ✅value
When a consumer calls to request information regarding cremation
you should
ask for the caller's name
offer to send information
thank the caller
all of the above -
correct answer ✅All of the above
cremation you should
ask for the caller's name
offer to send information
thank the caller
For consumers who surf the internet which of the following
materials should not be posted -
correct answer ✅information concerning how many cremations
you have in a year
BUS 313 Week 3 Exam Questions &
Answers (Grade A+)
For many individuals their first contact with a funeral home is
through -
correct answer ✅price shopping
On the website it is recommended to have
general information on the cremation process
importance of memorialization
educational videos
all of the above -
correct answer ✅all of the above
general information on the cremation process
importance of memorialization
educational videos
A good way to get your message out 24/7 is through -
correct answer ✅a video on the website
In communicating with customer's it is important for you to build -
correct answer ✅rapport with the consumer
, Crematory & Cemetery Operations -
BUS 313 Week 3 Exam Questions &
Answers (Grade A+)
By providing the consumer with a lot of information it allows the
funeral director to show the shopper that you are giving them -
correct answer ✅value
When a consumer calls to request information regarding cremation
you should
ask for the caller's name
offer to send information
thank the caller
all of the above -
correct answer ✅All of the above
cremation you should
ask for the caller's name
offer to send information
thank the caller
For consumers who surf the internet which of the following
materials should not be posted -
correct answer ✅information concerning how many cremations
you have in a year
