NU 456 exam 2 study guide UPDATED
ACTUAL Questions and CORRECT
Answers
what is a bias? - CORRECT ANSWER -a predisposition or preference in favor or against people, or
groups
implicit bias - CORRECT ANSWER -subconscious preference/prejudices
explicit bias - CORRECT ANSWER -conscious and intentional choices or action in favor of or
again people, groups or things
destructive conflict - CORRECT ANSWER -Tendency to expand and escalate. Conflict continues
until becomes irrelevant and or have been forgotten
productive conflict - CORRECT ANSWER -conflict centered in a perspective of a problem solving
which is mutually rewarding to the conflicting individuals/groups
conflict practical management strategies: step 1 - CORRECT ANSWER -Acknowledge/agree that
there is a problem
(who and what), identify the players and the causes
conflict practical management strategies: step 2 - CORRECT ANSWER -choose an option for
dealing with the problem (how and why); what is the goal? what are we trying to accomplish?
conflict practical management strategies: step 3 - CORRECT ANSWER -methods of management;
how to cope? avoidance, compromising, collaboration, accommodation
key ingredients to productive conflict resolutions - CORRECT ANSWER -- good communication
-establishing trust
, - creating a good working relationship
- clearly identifying your interest /goals
- recognizing and understanding emotions and how they may be affecting the dynamics of the situation
- creating opportunities for mutual gain
-agreeing and disagreeing
team work in nursing - CORRECT ANSWER -involves functioning effectively within nursing and
interdisciplinary teams. requires effective open communication, mutual respect, and shared decision
making to achieve quality patient care
Authoritarian - CORRECT ANSWER -leader is making decisions without input from the team (not
ideal type of leadership, more dictatorship), useful in emergency situations
laissez-faire leadership style - CORRECT ANSWER -a leader that lets people lead themselves and
make decisions for themselves, leads to low productivity and frustration because there is no actual
leadership
demographic leadership style - CORRECT ANSWER -leader and team work together towards the
same goals and outcomes. Promotes group satisfaction, but slows decision making when getting
everyones input
tranformational leadership - CORRECT ANSWER -promotes teamwork and shared decision
making; leader is seen as trustworthy and respected. Leader is strong and making decisions but is
considering input from the team (ideal leadership style)
transactional leadership - CORRECT ANSWER -a reward in exchange for tasks being done
quality improvement process - CORRECT ANSWER -process by which we find ways that we can
improve the quality of care that we deliver to our patients, foes along with evidence based practice
inequality - CORRECT ANSWER -uneven or unequal distribution of health resources between
groups/populations
ACTUAL Questions and CORRECT
Answers
what is a bias? - CORRECT ANSWER -a predisposition or preference in favor or against people, or
groups
implicit bias - CORRECT ANSWER -subconscious preference/prejudices
explicit bias - CORRECT ANSWER -conscious and intentional choices or action in favor of or
again people, groups or things
destructive conflict - CORRECT ANSWER -Tendency to expand and escalate. Conflict continues
until becomes irrelevant and or have been forgotten
productive conflict - CORRECT ANSWER -conflict centered in a perspective of a problem solving
which is mutually rewarding to the conflicting individuals/groups
conflict practical management strategies: step 1 - CORRECT ANSWER -Acknowledge/agree that
there is a problem
(who and what), identify the players and the causes
conflict practical management strategies: step 2 - CORRECT ANSWER -choose an option for
dealing with the problem (how and why); what is the goal? what are we trying to accomplish?
conflict practical management strategies: step 3 - CORRECT ANSWER -methods of management;
how to cope? avoidance, compromising, collaboration, accommodation
key ingredients to productive conflict resolutions - CORRECT ANSWER -- good communication
-establishing trust
, - creating a good working relationship
- clearly identifying your interest /goals
- recognizing and understanding emotions and how they may be affecting the dynamics of the situation
- creating opportunities for mutual gain
-agreeing and disagreeing
team work in nursing - CORRECT ANSWER -involves functioning effectively within nursing and
interdisciplinary teams. requires effective open communication, mutual respect, and shared decision
making to achieve quality patient care
Authoritarian - CORRECT ANSWER -leader is making decisions without input from the team (not
ideal type of leadership, more dictatorship), useful in emergency situations
laissez-faire leadership style - CORRECT ANSWER -a leader that lets people lead themselves and
make decisions for themselves, leads to low productivity and frustration because there is no actual
leadership
demographic leadership style - CORRECT ANSWER -leader and team work together towards the
same goals and outcomes. Promotes group satisfaction, but slows decision making when getting
everyones input
tranformational leadership - CORRECT ANSWER -promotes teamwork and shared decision
making; leader is seen as trustworthy and respected. Leader is strong and making decisions but is
considering input from the team (ideal leadership style)
transactional leadership - CORRECT ANSWER -a reward in exchange for tasks being done
quality improvement process - CORRECT ANSWER -process by which we find ways that we can
improve the quality of care that we deliver to our patients, foes along with evidence based practice
inequality - CORRECT ANSWER -uneven or unequal distribution of health resources between
groups/populations
